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January 2024 by J Haynie
The truck was terrible. The front end alignment was off, the truck pulled to the right the entire 2,500-mile trip. It had no power, I was repeatedly passed by Uhaul trucks pulling cars up hills. This truck was dangerously slow. The Bluetooth microphone didn't work. The return site was closed on a random Tuesday.I gave two stars instead of 1 only because it didn't leave me stranded or catch on fire.
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September 2023 by Chad H
This location deserves no stars. This is the second time in 18 months that they have provided less than decent service.For this review I’ll focus on today. I went to drop off a truck and trailer only to find the location closed. After calling other locations and Penske corporate we were able to change locations for turnin. This place needs a complete professional overhaul. I have dealt with many other Penske locations across the country and the Crestview is below the bar.Advice to all, use Fort Walton Beach or DeFuniak locations.
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April 2023 by Mike Axtell
Make shur you point out scratches dents or anything out of the ordinary this 1 in Crestview fla saved me from paying alot of money because the 1 in amelia oh not a good to rent from
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February 2023 by Joanne Black
Changd dates and times to charge extra day. Had to call corporate. Staff commented multiple times we were not charged enough when when we had a contract from where we picked it up. When we got our receipt and saw and extra day charged the staff would not fix it when we were obviously charged for a day we did not use.
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February 2022 by Stacey Monk
It's too pricy. But understand that gas n stuff is going up. Were thankful they didnt charge us extra days that we had to keep it since they were closed for 3 days.
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February 2022 by Nate Arthur
This company will absolutely rake you over the coals. We booked a truck through them more than 2 months ago. The price was outrageous! In the meantime, we found a moving company that would load/unload and set our furniture back up for $1,000 more than our Penske rental. We wouldn't have to carry anything, drive or buy fuel. Today when I canceled my truck reservation, Penske was magically able to drop my price down by $2,000... Way to take advantage of people Penske!
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February 2022 by Jeff Turner
Our experience was horrible. When we picked up the truck they didn't have anyone available to hook up the car trailer. The truck should have been inspected. It was out of def and we had to replace the wipers. The worst part was returning the truck in Crestview, FL. Regina at American Self Storage was rude. She has no business working with the public.
