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February 2024 by Richard Stephens
Excellent customer service!
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February 2024 by Chris Pitisci
My wife and I were traveling to Tampa from Pensacola on Sunday February 18th 2024 when we noticed one of our front tires was separating while driving on I-10 near Crestview, Fl. We called several tire stores that were open but did not have our tire size. After the third try I called Zach over at Pep Boys on N. Ferdon. Zach had a solution for us and was able to put 2 tires on our vehicle and got us on the way within an hour and a half. Thank you Zach end pep boys for your help that day!
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February 2024 by Stacie Prahl
I had been having trouble all week with my tire pressure. I kept stopping everyday after work to fill them and was clearly doing something wrong . Today I stopped at PEP BOYS and Zack not only checked all my tires he made sure they all had the proper amount of air in them . He went above and beyond to help me and I can’t say enough good things about his customer service . It was outstanding. I hope I don’t have any trouble with my tires in the near future , but If I do I will take my business to Pep Boys due to the Customer Service I received. Thanks again Zack !! :)
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February 2024 by Antoino Fernandez
Once again, took our RAV4 for an oil change, and once again we got it back sooner than expected. Assistant manager Zack hooked us up again.
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February 2024 by Kenn Todd
Been going to Pep Boys for years. I have always felt that I could trust them with my vehicle's and was treated great each time. No matter which shop I have been to, the quality of customer service is consistent and above board. They are attentive and always willing to talk the time to answer my questions. Pep Boys is a great place to trust your vehicle needs.
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February 2024 by David Eglin
It's always a good experience when we go to Pep Boys. Everyone is friendly and professional. Always pleased with the service. Wouldn't go any other place..
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February 2024 by T M
Always busy, plan to leave your car and pick it up later but the service is second to none. Everyone is eager to please and they always make sure they get the job done right! Extremely courteous and knowledgeable staff, don’t waste your time anywhere else in town.
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January 2024 by Tommie W.
Great customer service- quick with me dropping off and picking up and extremely thorough explaining my vehicle issue.
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December 2023 by Sarah Anne
I'm giving this warning to everyone thinking of going to pep boys here in Crestview.I went there last week due to my ABS light being on and a squealing belt. Requested a full brake inspection and belt inspection. Was told by a tech that they adjusted my belt and was completely fine. And they sent me a report saying my brakes were completely fine. All that needed changed was ALL 4 wheel speed sensors. I picked my car up and it was still squealing and I took a video and called them and was told "oh we actually didn't adjust it we just put conditioner on it but they need replaced(I have 2 belts). I asked for the quote for repairs and just for the sensors they quoted me $1300(the parts are not even $100 each) and another $400(these are both $60 together) for the belts. I told them it was ridiculous and decided to get other opinions. Come to find out. It's only 1 wheel speed sensor, 1 of my brake pads are DANGEROUSLY bad, and my idler pulley needs changed. I recommend everyone to stay away from them as they could get people hurt! And over charging almost $800 of repairs.
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November 2023 by David Harlson
I am completely satisfied with my transactions with PepBoy. I have taken my vehicles to them through the years and their professional customer service and workmanship has continually brought me back to them. Recently I took my Ram truck in for a set of tires and 4 weeks later I took my wife car in for a new set. They have gone above and beyond to take care of my needs. I recommend them to her any other tire dealers.
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November 2023 by Austin Mahoney
New to Crestview, but this is my mechanic shop from now on. Michael is an outstanding HONEST mechanic. He worked with me on finding the best water pump for a 2014 BMW 740i. He price matched the local autozone and saved me money. The turnaround was much quicker than I expected as well. Thank you!!
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November 2023 by Diane Henshaw
Each and every time I needed service from this location, the staff have been very professional. They provided quick service although they were very busy.My most recent experience was due to a puncture of a run-flat tire. Michael was very professional. As the wheel key lock was needed and could not be found in my vehicle, he was patient in allowing me to leave the vehicle until I was able to contact the local BMW to obtain the key. He was very helpful in explaining the process while ordering the appropriate tire. The tire was ordered Sunday, Pep Boys received and installed it on Monday!Thank you Michael and the technicians at the Crestview Pep Boys!
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November 2023 by Duncan Ferguson
After years of "an appointment" does not get you your service schedule on time, Yesterday I had an appointment. I arrived precisely at the scheduled time. My vehicle was immediately driven into the shop and work commenced. I was very pleased with the manager's focus on getting my vehicle serviced promptly. I will remain a regular customer!
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November 2023 by Nancy Kent-Plyler
It was my first time with Pep Boys and it definitely was an overall excellent experience. Excellent customer service and really like the way the service repair went from start to completion! I will definitely be going back to Pep Boys again when the need arises!
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November 2023 by Mark Ulrich Jr
Michael and his team went above and beyond in order to satisfy my every need! Not only did they do a much better job than Tesla, they even made sure my hole was satisfied. Don’t let Zachys young appearance fool you, my man has got 3 great big ole dilf legs holding him up !
