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December 2023 by Sara Pranskunas
Great visit all around. I was able to get appointments for both my Dad and I on a Thursday morning. Check in was relatively easy at the kiosk. My Dad was taken early and I only had to wait a few minutes for my appointment. There were several phlebotomists on-site plus a manager. I was called back by a new guy, Austin. He was a bit unfamiliar with the computer system but he was a pro at drawing blood. He got the stick on the first try and quickly filled 3 tubes with minimal pain in my arm. Very little bruising afterwards. He was very friendly also. Definitely recommend for all your laboratory needs.
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November 2023 by Kendall Hull
I have heard good things previously about this location from patients when I worked in a physician’s office. This was my first time going there and I don’t think I’ll be returning. I am 12 weeks pregnant and needed glucose and lab testing related to that. The only reason I am leaving 3 stars instead of 1 is because the second technician who had to stick me did a fantastic job and was very professional and comforting. I had a glucose test done so I had to drink the drink and then wait an hour. All good, this is how it works. During the hour wait the lobby became crowded, I knew they were busy so I did not knock on the door to the back to use their restroom, I figured I would wait until I was called so I wouldn’t interrupt anyone who was in the middle of dealing with another patient. When I was called back to have my blood drawn after an hour, I asked if I could please go to the bathroom before she took my blood. She told me no because she was about to go to lunch. When I sat down, uncomfortable and tense already because of this, I told her that my veins are tricky and usually the back of my hand works better. She did not even look at the back of my hand and instead decided to try on my arm, which I am okay with if the technician truly finds a viable vein and can do it more easily there. However, she did not bother to check my hands at all before she made an attempt, and she used a long pediatric needle which is clearly very difficult to have any control with, and once she was in, each time she detached and reattached the tubes she significantly jostled the long needle and it was very painful. This was the most painful blood draw I have EVER had, my arm is now bruised and sore. The third time she switched tubes, it hurt so badly that I flinched. She said “Because you jumped, it came out of the vein.” She then called someone to come take over for her, hurriedly did whatever she needed to do so that she could leave and go to lunch. She did not say another word to me. The second technician came in, quickly found a good vein on the back of my hand, and completely painlessly inserted a butterfly needle. Usually the back of the hand hurts worse, but this time it was flawless. There is zero soreness or bruising now. I was pretty upset by the first interaction and shaking from the whole thing, and the second technician took her time and did her best to fix the experience, which I really do appreciate. Unfortunately I was frazzled and did not get her name. Editing to add, I think the second technician who did an awesome job was named Sonia.
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November 2023 by K. Smith
Terrible service now. Used to be excellent but it changed. On board they had many of us with same appt time. I waited 30 minutes with standing room only. Gal did not greet me. Caused major bruise when she pulled rubber band on my arm way too tight and rough. Then owed my arm over on side and I told her it hurt. She removed needle and then said “I don’t need to tske your blood” in a rude manner. Asked her to please do other arm, which she did, but then failed to see I had two orders in system so I didn’t even get one done and now have to go back to that nasty place again.
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September 2023 by Leo Vallee
Went here for a blood draw and even though my mom filled out a ton of paperwork and read through it thoroughly and ordered it for me since I’m a minor, the woman drawing my blood said she couldn’t do it because “they can’t test blood for someone else other than whoever ordered it”, even though IT SAID she had to order it for me since I’m underage. To add insult to injury, she wasn’t even decent about it and yelled at my mom for no reason and got mad when she said all this because she could lose her job, but that’s no reason to be mad, especially since we were being pretty polite. Then she said we had to call a doctor to change the blood test to me, and the card for the doctor to call was THE WRONG NUMBER. THEY DON’T EVEN BOTHER TO GET THE DAMN NUMBER RIGHT!! They said to just leave if they didn’t pick up ?? I’ll never be back to this location
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September 2023 by Mark Phillips
Just had labs drawn. My Dr. forgot to make labs a standing order, which means every 2 weeks. Tanisha was super helpful. She called my Dr and rectified issue. Great job.
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September 2023 by Rhonda L.
I would like to take a minute and recognize Tanessa . This morning I had an appointment with my regular blood work and I also had a large order to add from another physician. Tanessa was very professional and courteous and went over and beyond and added them all manually just to have her computer crash when she had finished. Never lost her composure and apologized and re-entered. A true professional and Quest is lucky to have her representing them.
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August 2023 by Lisa Haik
I went to Quest for a pre-employment drug screen. I chose it because it’s closest to my house and it wasn’t where I went for my last set of labs (where the staff seemed bothered that I was there). The staff at Quest was great and I was seen before my appointment time. Now if I could figure out how to schedule an appointment without walking in and using the kiosk I’d be golden.
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July 2023 by Miriam Bufford
Had a great experience at Quest Diagnostic Crestview today. From the time I checked in on the kiosk, to my exit; everything was smooth, fast and efficient. The staff was very friendly, professional and they made me feel like I was in good hands. The technician I had was LeKaren and she was nice, knowledgeable and took my labs very quickly. She seemed experienced and she seemed to enjoy her job. Her instructions were clear and she made sure I understood everything she was doing. Thank you.
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July 2023 by WMH
Unprofessional, nasty and RUDE!! I'd give them a zero rating if I could!! You can show proof of a confirmed appointment and they'll tell you they don't have it in their system! Then they have the nerve to tell you to reschedule because they can't see you! NOPE, NEVER AGAIN!!!
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June 2023 by Joyce S.
My husband and I love Quest. We've used it at several locations in FL. This is our favorite. Easy to make appointment and staff are usually very friendly and experienced. One additional plus is u get your results ASAP on the app. I can see my results and compare this year's cholesterol to last years.
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May 2023 by Glenda Mcmasters
They are very friendly and efficient. Don’t mind blood draw from them at all
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May 2023 by Tom Denham
Quest Diagnostics of Crestview just can not get billing right. Repeatedly fail to bill my insurance properly and end up having to call, then they tell me I need to call my insurance, which turns me back to quest again. Finally just paid the bill and will never go back to quest. I will say however the lab staff in the quest office are very professional and do a great job. Update, gave quest one more try and still ended up having to pay out of my pocket because they give me the run around about my insurance. Never again.
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May 2023 by Ashton Smith
Have been visiting Quest for the last 4 years for all of my bloodwork. The staff is always quick, relatively painless, and with an appointment I get in and out of the door fast! Walk-ins take a fair bit longer for a wait but with the number of people they see daily it is completely understandable.
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May 2023 by Tommy Vickers
About useless. No one to talk to machine couldn't find me called the number they couldn't find me. They lost my schedule appointment. It's important I got it done and they failed big time. Never go there again
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May 2023 by Kit Kat
Love Sonia she was so wonderful & was 1st after a line ahead of me ....it pays to my appointment on line & precheck-in...in & out with no problems ?
