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November 2023 by Jon Murdough
Update: Be aware that their systems may glitch with your entry code when you have multiple units. Corporate is no help during emergencies. Their reps denied having an emergency access code, but the local management staff confirmed that they do have one time use access codes. Local staff is great. Corporate is horrible.------------I initially left a 5 star review yesterday regarding that the staff was nice and helpful, but I'm paying for 24/7 access at a premium rate and my code no longer works. I can not get into the building and I have items left in the hallway. I call the emergency number and they said their is nothing they can do after hours. They refused to call property manager. They refused to give me a record of the the call at 12a. I now have property loses of $50 due to not being able to retrieve my items. I want a refund of the storage unit as well as the 24/7 access since you violated our terms under the agreement and are holding my items at now my items will be stolen.
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November 2023 by Robert Felt
Shout out to Michelle at Prime Storage in Crestview next to Antioch. Long story short. Had a unit with these guys since 2017. After widdling down our stuff my mother wanted to move into a smaller unit. On 2 October my brother and I moved everything out of one unit and into another. I told Michelle that my bill for the month went out and because of paying month by month she couldn’t give me credit. I said thank you and left it at that. A few hours later Michelle called me to say she talked to her boss and I was going to get my full month back. I thanked her and said I appreciate everything she did for us.If you’re looking to store your stuff I am quite sure Michelle will be able to help you out! Thank you again Michelle for your kindness and understanding. — feeling grateful at Prime Storage.
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November 2023 by Jason Osburn
Very clean, well maintained facility. Perfect for keeping your items out of the Florida heat, in the garage or attic.
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September 2023 by Martha Taylor
There is no comment against, or complaint, toward Prime. We have items already in; with more coming a.s.a.p. from Wisconsin. We are satisfied; plan to stay until.......
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September 2023 by Brad S
We used the facility for over a year and never had any issues. It was always clean and it is climate controlled which was important to us. The staff was very friendly and helpful too.
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July 2023 by Sandy Menzies
I had an excellent experience with Prime Storage. Michelle was very accommodating, making sure I got the correct size unit, the best available rate, and the best location for me. The service was so exceptional that I rented a second unit when I filled the first one. Same great service renting that one, too.
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June 2023 by Julie Jones
I have had no problems at all. Everything from the very beginning has gone smoothly. I am very happy with Prime Storage and would recommend them to anyone who needs to store their stuff.
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May 2023 by Tammy Whitley
I absolutely love this place! Everyone is so kind! They gave me a place that fits my needs. The security is great also!
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May 2023 by BathtimeFunDW
I had an amazing time with Prime Storage. Prices are fair and the girls there are Super Friendly. Can't say enough good stuff about it.
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April 2023 by D W
I rented a unit there for about 2 years or so and it was a great experience. No issues with the space I needed, hours of access were good, and facility was clean.
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March 2023 by Karen Matuskey
Safe clean organized and super friendly helpful office staff. Will use again as needed for any moving or storage needs.
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February 2023 by ??
Got first month free and they had one close to the door to load. Very friendly and helpful. Wonderful place to put your stuff in a hurry.
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December 2022 by Michele Veasley
I would give a 5 star rating, however I must be completely honest. The facility is impeccable, some of the staff, on the other hand, are very immature and unprofessional. My advice to those looking to rent a storage unit is to do your research, ask questions and shop around before you commit because some of the staff here will not help you but will instead act as children holding a secret. And I do mean as children (whispering, staring and giggling). These units are not cheap and some rules are not idealistic for some situations, such as the rule stating you must give a 15 day notice in advance prior to moving out. In some cases, like mine, my move in date was not scheduled 15 days out, it was a last minute decision. Further more, there are NO prorated amounts, so if you don’t plan to use the unit for a full month, I don’t suggest you use prime because you will not get your funds back for the time you do not use it. Also, if you’re move in date happens to fall on your unit payment date, and you would prefer to put those funds to better use, still prepare to pay for another month, even if all of your belongings are moved out. You may or may not get a call 2 days later stating that. As I said before, the facility is nice. It is impressive and secure for the most part, however if you’re moving from another state like me or if you’re just unfamiliar with how things work in the area, RESEARCH! It may save you a headache and a few extra bucks in your pocket. Note to the company, all bad experiences matter, even if they are small!
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December 2022 by Bruce R.
I have no complaints whatsoever. The staff were great and had no issues with storing or getting access to my belongings.
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December 2022 by Cocobeautyduval
I made a reservation online and got an additional unit when I walked in . I had a long day from work and needed to get this done. When I came to the location Mrs. Marcie , Greeted me at the door and had me ready to go with my application she also showed me the units that I was inquiring about. She was such a big help . Great customer service, which is highly rare in this neck of the woods. Very pleased and I will only use prime storage for any storage needed! Best in town and very clean!