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November 2023 by Mark G.
I'm sick and tired of hourly employees telling me nothing is wrong with my vehicle. Took it to them for brake installation and a couple of other things. One of them being a front axel having play in it. After numerous dealership and being told nothing was wrong with my vehicle, tried going on a road trip and low and behold I had a axel shaft go causing a multiple car collision. Don't go to them for service, or you are putting yourself in harms way
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October 2023 by Dream D.
Bought 2 traded 3 at Chevy Homosassa and Ford Crystal River. Most corrupt thieves I've met in the car Market. First vehicle was a high end sports car that they hid damage upon request of the Carfax report at purchase. Carfax Report doesn't help you much if they only print out one page and there is more. Then bought parts for the car to replace the damaged ones they sloppily repaired and others that where missing. They reported another 3rd accident on the car without proof. Their lawyer said as much in a phonecall. Traded the car in not knowing they had put the strike on its Carfax for a Brand New truck thinking I was getting out of other people's issues. Needless to say they gave a fraudulent representation of the worth of the vehicle at trade in. Truck has the Jenkins appearance package meaning they took a new truck at 11 miles Bent the break lines to put a 7 1/2 inch lift with missing major parts crucial to safety, made the speedometer and Odometer read 10 percent wrong then told the customer they did nothing wrong. I've talked to the owner and he's a snake. Promised to make it right when it eventually made it to him then he didn't get the outcome he liked and shut down like a child that knows he won't be held to account. Played up he was a Veteran to like that ment anything to him. Do business with these crooks at your own peril. If they would do this to a disabled Veteran and his family what do you think they would do to yours? Jenkins and his dealerships are the worst I've come around in 32 years and more than 15 new vehicle purchases. They have no problem committing Fraud when the system is there to make it hard to hold businesses to account hoping the customer just wont have the time to deal with it. Im looking into tearing that system down a few notches. If this review saves one family from making the mistake of a house payment with this train wreck Jenkins Auto Group I'd be content with taking the time to write it. They fooled me twice don't let it happen to you.
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September 2023 by Jesse Sansom
Great place and Justin is the man!
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July 2023 by Mary H.
Very dissatisfied. I had my truck in there 3 times for battery drain. The second time they did not do what we had talked about (after leaving it there for 4 days) so I had to take it back for the 3rd time. I feel that: 1. They did not want to really find the problem with the truck. 2. The agent spoke down to me like I have no brain. I guess he figured since I'm a woman he could blow smoke out my ** and I would fall for it. Jenkins Ford told me that I have to keep a battery charger on the truck permanently because I have to understand that because there are so many sensors/components on the trucks now that they will drain the battery in a couple of days. THAT'S BS! I made an appointment with the service department at the Chiefland Ford Dealership where they agree there is a problem with the truck. They agree that Jenkin Ford handed me a line of TOTAL BS! Chiefland Ford listened, did not talk down to me, found the problem with the truck and fixed it.
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March 2023 by Susan branham
Jenkins Lincoln and Ford has thee very best service I have ever received or experienced from a dealership!!! I love my service guy Mike and the rest of the crew there! Everyone is so kind and thoughtful of my time and my vehicle. I almost feel like it is their own personal vehicle they are servicing when I take it there. They always make sure to take extra care of me when I am at the dealership! I do appreciate the service department! I just love all of the people there at Lincoln/Ford!!! As I have said, the best I have ever experienced!
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March 2023 by William Stapleton
I made arrangements to have the car serviced and Lacy from Jenkins Ford arrived exactly at the time stated time. DJ from the service department called and reviewed the work that was done and when delivery could be made. They corrected everything that I asked for and there was no other problems. Great service & friendly people.,
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March 2023 by Pat Wilkins
Sure is nice to have a clean car after our trip to MI and back. :-) It was time for an oil change and to have the tires rotated. Friendly folks AND popcorn, donuts, and coffee. :-)
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March 2023 by Joseph Joy
Appointments should be addressed better, arriving at 8.00 am for an appointment arranged two weeks previously means 8.00 service
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March 2023 by John Stilwell
Service was good and friendly oil change took 1hr.15mins.
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March 2023 by Margaret Warren
Had my vehicle checked out and mechanic found the solution to fix it... I'm so glad!
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June 2022 by Danny V.
i took my ford to crystal river because i live here.. i had the booster on my brakes replaced in az under warrenty before i moved here .i had it go out again and they would not replace under warrenty in crystal river . $900 later it has not been a year and its gone out again . there must be reason this is happening /it only has 86000 miles on it and it is a 2011 ford edge i purchased it new in 2011. if they cannot warrenty ford parts anymore i am considering taking it to someone else . i have always taken it to forrd even for an oil change i was always told that ford warrenty their parts ,not so anymore . does anyone have any advise and has anyone had this happen to them ?????????? i have always taken care of my car and was loyal to ford as we have always been a ford family and i have ford stock .
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May 2022 by Cathy R.
I dont give them any review the manager there sucks they want to try and rob people and the manager keith sucks he is rude i will not buy from them they give my dad only 30000 when they promised him 5200o for a trade in and than when i confronted them they lied and made up in excuse why they could sell us the trk
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February 2022 by Katy B.
We came to this Ford location because we are traveling in our RV. Our truck had been giving us intermittent trailer braking notifications, and we needed it fixed. My husband checked what he could but we couldn't get too deep into the electric stuff without being over our heads. He had tested the trailer plug to the truck and didn't come up with anything. When we took it here to be looked out they insisted they had run tests and we needed to replace two pieces of the trailer brake plug (sorry for my non technical terms) and the total cost would be 500 give or take. My husband was insistent it was not the plug but they said to start there, because their tech that's been there for years knows all about this, and he couldn't get a good connection and thats most likely the cause. We were to go back for the appt the next day. Meanwhile my husband was reeling knowing it wasn't the issue. We decided to ask our camping neighbor if we could test our truck plug with his trailer plug. He agreed and immediately the trailer connected notification came on in our truck. Proof it was not the trucks issue but instead a trailer issue, and that Ford was going to charge us 500 for nothing, and when that didn't work, what else. I really value honest and sincere work. We did make the appointment, and paid for the initial inspection, and they did agree to have us pay half that price. But still makes me question the honesty of the service dept. We have since figured out the trailer problems and have gone down the road safely with no issues.
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January 2022 by Anthony M.
I was going to test drive the maverick But I go all way down there and they say that There all sold so no test drive after they call me Twice asking me to come down not good way to do business iam going somewhere else
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November 2021 by Al P.
Traditional bait and switch.I went through Sam's club and true value to get a discounted vehicle Jenkins Ford called me this morning saying they had the vehicle I was looking for. A 2021 Ford bronco at 47,000 and it was on the lot. samsclub.truecar.com/das…They also stated they had several other vehicles on the lot too of the same make and model.When I arrived there was a single bronco not sport for $80,000.I will never shop Jenkins Ford ever again and I recommend that nobody else does too if they're going to play this game.
