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June 2025 by Yuniel Aguila
This Home Depot is pure crap, its customer service is rubbish, the customer service from professional companies is useless, they don't help you at all, they leave you waiting for hours and hours and don't attend to you.
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May 2024 by Kevin P. (k.p.)
Love ❤️ Home Depot. I enjoy working with my hands, and they always have what I need to accomplish my mission.
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March 2023 by Linda Burry
Just had a return she was very fast and friendly
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March 2023 by Google user
Just had a return she was very fast and friendly
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November 2022 by Tanya Corlis
It would have been a 5 but no customer service
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June 2022 by Debby P.
Very helpful older gentleman when I was in the appliance department close to closing time. Told him we were going to order online and he gave us information we would not have known if he hadn't given us the information. I find most employees are very knowledgeable!
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May 2022 by Angela A.
ZERO stars would be more accurate. I purchased over $2500 in tile by the pallet. I attempted to return six individual boxes today (unused extra tiles). The store gave some ridiculous story about how they couldn't refund the purchase because it wasn't a full crate. I guess they don't know how to do division. They are currently selling these same tiles on the shelf. This is not the first time I've experienced an issue with Home Depot. Do yourself a favor, go to Lowes and get better customer service. Home Depot does not care how much money you spend (I've spent thousands). They still treat you like they can afford to do bad business. One day, people will wake up and realize what a poor business model they have.
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May 2022 by Donna F.
I wish zero stars were available. I ordered a refrigerator two weeks ago. Delivery guys forgot to bring whatever they needed to move refrigerator upstairs, so they left the refrigerator and said they'd be back. A week later two new guys showed up and said it was 400lbs and they couldn't move it and left. Corporate office said it was our local Crystal River Home Depot issue and local Crystal River Home Depot said it was a corporate office issue, because we ordered it online. Back and forth for several days, their final answer was "I'm sorry you need to hire a moving company". They literally left us hanging with the new refrigerator in our garage not hooked up...Really is no good to me there! Worst service ever.
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May 2022 by Marta W.
every time i visit home depot i am provided with excellent customer service every time in every department by everyone
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December 2021 by Cindy Grundman Andreatos
The best
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October 2021 by Brad Middleton
Just walked out on a $2500 plus order. Thanks To Heidi in appliances I will never spend another penny in that Home Depot.
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September 2021 by Allen N Caroline Parker
I want to say thanks for the service I get from the guy in the contractors loading area. He always helps me load, i dont even have to ask. A huge thumbs up to the very big black man, He reminds me of Ving Rhames the actor. This guy goes out of his way to help me in the store many times. Dont loose these two guys, These two like to work. Not like Lowes. Im in Lowes 2/3 times a day and in the 15 years Ive been spending my customers money I have never been helped in side or helped in the loading zone. And waiting in a single check out line for (on average) 30/40 minutes. I wish I worked more on this side of the county. Thanks again.
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August 2021 by S C.
**8/25/2021 Update** Spoke w/ ASM on phone he agreed to help make it right. Met with the store manager, he apologized for the issue and made this right. I am updating review given this new information. While I believe the store manager deserves 5 stars for his service today; In my mind (as the whole experience until today was dreadful, corporate has a lot of work to do to improve. For this reason I am not raising it to 5 stars, but because I was treated with respect and my issue taken care of by the store manager- I do believe they deserve raising the stars beyond my initial review. Do not accept store credit, get those emailed receipts and if looking up receipts do not allow the representative to shortcut the process with a store credit. And if you do get a store credit, make sure you buy something you will never return and do not combine with other items/payment method.******** I purchased a product that had a bad design so when I attempted to return it, I had misplaced my receipt- so was advised when I called they could look it up by credit card. I buy everything on credit card, so no issue there...or so I thought. I usually use HD credit card, but didn't this time. I was offered a store credit, which in my previous experience was no big deal and since I have spent thousands there didn't give it a thought and accepted it. This is the big mistake I made, by no means should I have allowed the customer service rep to short cut looking up my receipt and accepting a store credit. I will explain a little later how store credits should be avoided at all costs... So I decided to buy another brand of the same product that I have used with success in the past. In addition to that I purchased other items, including a multi-tool. Here is the second mistake I made, unknowingly...I allowed all items to be rung up on same receipt, paid first with the store credit and the remainder (which covered the full cost of the multi-tool before tax) on my Home Depot card. Now let's, add one more detail and tie together why store credits are bad and should not be received, and if received should only be used by itself, so not buy other items with another form of payment... I went to the store ~2 says after finding out the multi-tool appeared to be used/returned previously. The tool didn't sound right and I only turned it on for less than 5 min to determine it needed to go back. The customer service representative said no problem and apologized, I was well within my return policy. Here's where it broke down, as the store customer service rep. was entering the details for the return the system denies it. I was told to go to a website for Retail Equation. I was made out to be a criminal, they mentioned in the site fraud, etc. I asked to talk to store manager and only the ASM was available, he advised nothing could be done to call corporate (which were closed at that time). I almost never return items, unless defect or product issue, so I immediately thought someone stole my ID so I ordered a report immediately. However, this doesn't change how I was treated in the store, like a criminal committing fraud. I was absolutely shocked how poorly I was treated and lack of customer service. So once I finally got ahold of corporate (2 days later) I find out that there was no fraud, I was flagged due to the store credit. Apparently it is Home Depot's policy that no item may be returned from a receipt that used a Store Credit. Regardless of how much, you can use a $1 Store Credit and purchase $500 additional for a receipt and nothing on that receipt is returnable. (Unless you call corporate and ask for exception after being publicly denied and they will send a case up for review and let you know if a decision in 3-5 business days.) So in my case, even though the cost of my muiltitool before tax was covered by the amount of my charge to the HD credit card, it was still not-returnable. Based on the information corporate provided, they recommend not combining items buying store credit and credit card...how do customers know th
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August 2021 by Alyssa F.
You all discriminate against children with disabilities. Telling a young mother her 4 year old autistic son couldn't sit in the big part of the cart, when it's the only way she can keep him calm shopping!
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July 2021 by M. Pragasa Calistus
Great customer service +18O56O854O6 NO NONSENSE and GREAT ASSISTANCE!!!
