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November 2023 by Mark G.
I'm sick and tired of hourly employees telling me nothing is wrong with my vehicle. Took it to them for brake installation and a couple of other things. One of them being a front axel having play in it. After numerous dealership and being told nothing was wrong with my vehicle, tried going on a road trip and low and behold I had a axel shaft go causing a multiple car collision. Don't go to them for service, or you are putting yourself in harms way
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October 2023 by Dream D.
Bought 2 traded 3 at Chevy Homosassa and Ford Crystal River. Most corrupt thieves I've met in the car Market. First vehicle was a high end sports car that they hid damage upon request of the Carfax report at purchase. Carfax Report doesn't help you much if they only print out one page and there is more. Then bought parts for the car to replace the damaged ones they sloppily repaired and others that where missing. They reported another 3rd accident on the car without proof. Their lawyer said as much in a phonecall. Traded the car in not knowing they had put the strike on its Carfax for a Brand New truck thinking I was getting out of other people's issues. Needless to say they gave a fraudulent representation of the worth of the vehicle at trade in. Truck has the Jenkins appearance package meaning they took a new truck at 11 miles Bent the break lines to put a 7 1/2 inch lift with missing major parts crucial to safety, made the speedometer and Odometer read 10 percent wrong then told the customer they did nothing wrong. I've talked to the owner and he's a snake. Promised to make it right when it eventually made it to him then he didn't get the outcome he liked and shut down like a child that knows he won't be held to account. Played up he was a Veteran to like that ment anything to him. Do business with these crooks at your own peril. If they would do this to a disabled Veteran and his family what do you think they would do to yours? Jenkins and his dealerships are the worst I've come around in 32 years and more than 15 new vehicle purchases. They have no problem committing Fraud when the system is there to make it hard to hold businesses to account hoping the customer just wont have the time to deal with it. Im looking into tearing that system down a few notches. If this review saves one family from making the mistake of a house payment with this train wreck Jenkins Auto Group I'd be content with taking the time to write it. They fooled me twice don't let it happen to you.
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July 2023 by Mary H.
Very dissatisfied. I had my truck in there 3 times for battery drain. The second time they did not do what we had talked about (after leaving it there for 4 days) so I had to take it back for the 3rd time. I feel that: 1. They did not want to really find the problem with the truck. 2. The agent spoke down to me like I have no brain. I guess he figured since I'm a woman he could blow smoke out my ** and I would fall for it. Jenkins Ford told me that I have to keep a battery charger on the truck permanently because I have to understand that because there are so many sensors/components on the trucks now that they will drain the battery in a couple of days. THAT'S BS! I made an appointment with the service department at the Chiefland Ford Dealership where they agree there is a problem with the truck. They agree that Jenkin Ford handed me a line of TOTAL BS! Chiefland Ford listened, did not talk down to me, found the problem with the truck and fixed it.
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June 2022 by Danny V.
i took my ford to crystal river because i live here.. i had the booster on my brakes replaced in az under warrenty before i moved here .i had it go out again and they would not replace under warrenty in crystal river . $900 later it has not been a year and its gone out again . there must be reason this is happening /it only has 86000 miles on it and it is a 2011 ford edge i purchased it new in 2011. if they cannot warrenty ford parts anymore i am considering taking it to someone else . i have always taken it to forrd even for an oil change i was always told that ford warrenty their parts ,not so anymore . does anyone have any advise and has anyone had this happen to them ?????????? i have always taken care of my car and was loyal to ford as we have always been a ford family and i have ford stock .
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May 2022 by Cathy R.
I dont give them any review the manager there sucks they want to try and rob people and the manager keith sucks he is rude i will not buy from them they give my dad only 30000 when they promised him 5200o for a trade in and than when i confronted them they lied and made up in excuse why they could sell us the trk
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April 2022 by Stevie V.
We would not recommend them. Since we purchased the truck there has been lack of follow up with the issues that we were told would be resolved. We were happy at first with sales rep Christian but we have been trying to get issues resolved since our truck purchase. We were missing keys for bed cover and the truck keys from inside the key fob. They told us they would contact prior owner but I guess they had no luck because we were told we would have to come back on weekday to get key made. I asked to go to our local Jenkins dealership and was told he would check with manager. However when I didn't hear back I was told that was not possible. He said he called and left me a message but when he said the number he called it wasn't even any of our numbers. Well we called local locksmith, Action Locksmith, we were told we could get the key code from local dealership and then go back to them and they could make the keys. I called Christian with this information and was told he would get with the parts department and let me know. I emailed him info requested but never got email back or even code. We called a few days later when we hadn't heard back and were told the system was down. Oh by the way it has been down for about 2 weeks now since that is how long ago I called and sent email. Well I went to Key Scales Ford in Leesburg and gave them the same info Christian requested but system was down and was told they would keep trying and call me when it was up. Magically they called 2 hours later with the key code. I did not purchase my vehicle from Key Scales Ford nor have I been there for any service but they still helped me more than this dealership. Went back to Action Locksmith and they made the keys and because I had done the leg work didn't even charge me to make the keys. In reference to the keys to the rear bed cover we researched it on our own and got the replacement keys no thanks to any help from Jenkins and had to pay out of pocket for those. Lastly, we are still waiting for a USB drive to do the update on our vehicle. This was supposedly mailed out about 2 weeks ago. However we are not sure because Christian never called us back to let us know if the parts department even mailed it out. Decided not to wait any longer and bought a USB on our own and researched to get the update downloaded. We downloaded it onto the USB and then onto the truck. We are very disappointed in our experience and would not recommend this dealership ever!!
