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September 2023 by Dann Ridgeway
Awesome buying experience with Misty at the Crystal River Mattress Firm store. Very impressed with Misty's mattress, sleep, and everything else involved in buying a bed after 60. In and out buying experience within 1 hour with 2 top of the line Tempur Pro Breeze twin mattresses and a Ease adjustable bed frame with new pillows. We had no intention of buying today but Misty made buying today as good as any other day. Thanks Misty! You rock!
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September 2023 by Tori Ruby
Misty was incredibly helpful. She helped me decide on which mattress to get and was super patient in the process. Highly recommend Matress Firm!
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September 2023 by Joe Tarnowski
Friendly, knowledgeable staff. Great customer interface. Selection and pricing reasonable, especially during Labor Day sale.
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August 2023 by Connie Welch
The Crystal River store offers a pleasant and welcoming environment. Our sales person was knowledgeable, engaging, and extremely helpful. She provided the guidance we needed to work our way through the multitude of choices we needed to tackle in order to make a purchase that would fit our specific needs.
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August 2023 by Ericka Reed
Went to the store in Crystal River with the intention of purchasing a mattress. I have pain issues and need cooling..We spoke with Misty who gave us many options within our budget and explained the difference in firmness. We ended up spending over budget but only because we purchased a mattress that meets our needs and there was no pressure from Misty. If you’re in the market for a. Mattress, I recommend going to Mattress Firm in Crystal River, they have plenty of options.
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August 2023 by Michael Gearhart
Misty was my sales person. Very friendly, knowledgeable and very helpful in helping me purchase a new mattress. No sales pressure at all but experienced in helping me find just the right mattress for me.
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August 2023 by Pam Jenkins Miller
Enjoyable experience...Misty was very knowledgeable and listened to our needs and showed us a few options and helped us come up with a great new slumber experience to look forward to, can't wait for it's delivery!
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July 2023 by Richard Snyder
Misty was out sales girl in the Crystal River Store , she was very professional but also very friendly and was able to buy our box springs and set up a delivery date in 2 days !We will definitely shop this store again and hope that when we do Misty will be there to help us !
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July 2023 by Jon Waymire
Went in looking for a new bed in years and Cassandra was wonderful. Looked at many brands and found a perfect match.
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June 2023 by Diane Jennings
We worked with Cassandra and she is lovely! Also, there isn’t a question she can’t answer. We bought 2 mattresses with box springs and frames and she helped immensely.
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June 2023 by Robin
Will wax extremely helpful with our mattress purchase. Very glad we shopped during Memorial Day Discounts.Can’t wait until they are delivered.
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June 2023 by Karen Johnson
Cassandra is amazing. She’s so patient and very informative. Enjoyed working with her to find the mattress I was looking for. Thank you so much!
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June 2023 by Laura Carter
William was great! Took the time to listen to our needs and explain what he felt was best suited to us. What an excellent experience!
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May 2023 by Edwin Martin
As we entered the Crystal River store, my wife and I were greeted by Sales Associate Cassandra. We told her what we were interested in and she did an extremely thorough job of not only explaining the qualities of the mattress that we were interested in but showed us the differences in the other products in the series. Ms. Cassandra and Store Manager Will were extremely knowledgeable, courteous, and listened intently to our health concerns and sleeping difficulties. While it was our intention to purchase only one mattress, the professionalism and competence of Ms. Cassandra made us very comfortable making the decision to purchase three mattresses. We would highly recommend that anyone interested in purchasing a mattress visit the Crystal River location. Mr Will and Ms Cassandra are a great team interested in providing a quality service experience.
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April 2023 by Stephanie Meyer
William was wonderful! He took the time to walk me through the process of how to choose the right mattress for me / fiancé, let me take as much time as I needed testing the mattresses, and he let the mattress do the selling instead of trying to sell me into something I didn’t need. Their warehouse is in Tampa so we’ll have our new mattress in 3 days…bonus! It comes with a Great warranty AND you get to try it for 120 days and if it’s not working for you, they’ll get you into something that does. If you’re waking up in pain every morning (like us) or you just aren’t getting restful sleep, I highly recommend giving Mattress Firm a try!
