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December 2023 by Candy Ray
The attendant was very knowledgeable and very helpful with the problem that I have everything was sold there that could be solved in the in the
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October 2023 by Heather Weaver
There were a few good people here. Now they are closed permanently. I'm switching to Cricket ??♀️
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June 2023 by Cece pascual
Went in to see Rachel needing help with my service plan and she was always so helpful and pleasant! The place has gone down hill bad customer service is horrible i definitely will be switching services .
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June 2023 by Christopher Beaudoin (Se7en)
Hey there, fellow Floridians! I've got a bone to pick with the Metro by T-Mobile store in Crystal River, and I reckon this one hits close to home for folks like me, especially as a socially challenged person. Let me tell ya, my recent encounters with their customer service left a lot to be desired. Instead, I found solace in making the trek to the Beverly Hills, FL store, where I received the kind of service I deserve. If you're lookin' for respect and understanding, I'd recommend steerin' clear of the Crystal River store.Now, when it comes to customer service, the Crystal River store was a real letdown, especially for folks like us with unique needs. It felt like they couldn't be bothered to give us the time of day. The staff seemed bored out of their wits, lacking any patience or empathy. I can't count the number of times I left that place feelin' frustrated and disheartened. It's downright disheartening when you're made to feel like your concerns aren't worth their time.But let me tell ya, it wasn't just the lack of interest that got to me. Those folks were more focused on their own conversations than helpin' us out. I mean, come on! We're the ones keepin' their lights on. It's not too much to ask for a little respect and attention. The management at that store clearly needs a wake-up call when it comes to providing a positive shopping experience for folks with different needs.After a string of disappointing visits, I finally said, "Enough is enough!" and decided to give the Beverly Hills store a whirl. And oh boy, what a difference it made! The staff there treated me with dignity and respect. They took the time to listen, understand my needs, and genuinely wanted to help. It was a breath of fresh air, I tell ya. The contrast between the Crystal River store and the Beverly Hills store was like night and day, especially when it comes to caterin' to folks like us.So, my friends, I want to give you some honest advice. If you're a person with unique needs or you're lookin' for a place that respects and understands you, avoid the Metro by T-Mobile store in Crystal River. Instead, make the journey to the Beverly Hills store, where you'll find the kind of service you deserve. It's a real shame that the Crystal River location can't rise to the occasion when it comes to inclusivity and compassion. Until they change their tune, I won't be recommending that place to any fellow Floridian who deserves to be treated right.
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June 2023 by Kenny Downing
Went in on break to get a tablet and data service, was assured by staff it could be done, after waiting my Entire break was informed would have to get phone and service before I could get tablet and service
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May 2023 by Overkillz
Just don't go somewhere else as in not metro service is not great swear they take old phones or the processors from old phones and put them into new ones then in a year they magically start messing up I've been with them for 6 years and trust me something funny going on I've been through 8 phones so far
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February 2023 by Freewheelin Franklin
Awesome team, Rachel always goes above and beyond to help me she is so friendly and knowledgeable and really knows what she's doingHighly recommend going to see Rachel
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February 2023 by Ann Soini
RACHAEL IWAS VERY HELPFUL KNOWLEGEABLE AND ANSWERED ALL MY QUESTIONS REALLY ENJOYED HER SEEVICE
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February 2023 by Mah Thank
Always having problems my phone they never knew what to do they say it's a service issue
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February 2023 by Dennis Laroche
Over the top wonderfully. Rachel was the best.thankyou
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January 2023 by Brianna Lynch
Had an issue with a new phone and the ladies working went above and beyond to make sure my problem was fixed. They made calls and found a solution to make sure I had a better working phone.
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January 2023 by Kurt Moreau Lynn
This clerk didn't know what she was talking about. As I have been with Metro for 6 years and I had what I was saying in a text message from Metro
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October 2022 by Bridget Sheffield
Always trying to force you to buy something you don't need
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October 2022 by Larry McNeeley
Crystal River store is awesome. Awesome people. Knowledgeable about their phone models and fixed my phone's issues very quickly
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August 2022 by Mark Lauer
Hi I wanted to let the owners and CO workers know how wonderful the new girl mya help me my service animal needed a locksmith and AAA BEING STUPID TRYED TO DISPATCH ONE FROM CLERMONT 65 MILES AWAY ON RUSH HOUR WENSDAY BECAUSE THEY GAVE WRONG DIRECTION SHE HELPED US LET US STAY IN STORE WITH WONDERFUL AC TO KEEP HOM COOL AND CALM HE NEEDED A SHOT AT TIME AT HOME WE CANT CARRIED THE SHOT TO HOT AND INCASE BREAKS ITS $200 A SHOT SHE WAS SO SURROORTED AND KEEP MY BABY BOY CALM. AND HELPED HIM TWO HOURS LATER AFTER SCREAMING AT AAA the locksmith from preferred in Hernando open car bad lock Kia only has one door with key opening 15 seconds in car door open let car running with ac to cool down even while dealing with customers was checking on puppy and also let customers know of situation so they did not think she was being rude checking on us while helping them customer even asked if they could help thank you so so much mya you are a wonderful young Lady and human being thank you again pa we got home safe got shot eat went to sleep in ac .and sleeped .like a angel thank you mya xoxoxo