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November 2023 by Mark G.
I'm sick and tired of hourly employees telling me nothing is wrong with my vehicle. Took it to them for brake installation and a couple of other things. One of them being a front axel having play in it. After numerous dealership and being told nothing was wrong with my vehicle, tried going on a road trip and low and behold I had a axel shaft go causing a multiple car collision. Don't go to them for service, or you are putting yourself in harms way
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October 2023 by Dream D.
Bought 2 traded 3 at Chevy Homosassa and Ford Crystal River. Most corrupt thieves I've met in the car Market. First vehicle was a high end sports car that they hid damage upon request of the Carfax report at purchase. Carfax Report doesn't help you much if they only print out one page and there is more. Then bought parts for the car to replace the damaged ones they sloppily repaired and others that where missing. They reported another 3rd accident on the car without proof. Their lawyer said as much in a phonecall. Traded the car in not knowing they had put the strike on its Carfax for a Brand New truck thinking I was getting out of other people's issues. Needless to say they gave a fraudulent representation of the worth of the vehicle at trade in. Truck has the Jenkins appearance package meaning they took a new truck at 11 miles Bent the break lines to put a 7 1/2 inch lift with missing major parts crucial to safety, made the speedometer and Odometer read 10 percent wrong then told the customer they did nothing wrong. I've talked to the owner and he's a snake. Promised to make it right when it eventually made it to him then he didn't get the outcome he liked and shut down like a child that knows he won't be held to account. Played up he was a Veteran to like that ment anything to him. Do business with these crooks at your own peril. If they would do this to a disabled Veteran and his family what do you think they would do to yours? Jenkins and his dealerships are the worst I've come around in 32 years and more than 15 new vehicle purchases. They have no problem committing Fraud when the system is there to make it hard to hold businesses to account hoping the customer just wont have the time to deal with it. Im looking into tearing that system down a few notches. If this review saves one family from making the mistake of a house payment with this train wreck Jenkins Auto Group I'd be content with taking the time to write it. They fooled me twice don't let it happen to you.
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September 2023 by Debbie Skapura
I've now purchased 2 vehicles from Elisabeth V. My latest is a 2023 Escape and Elisabeth was the best salesperson I've ever worked with. She does everything in her ability to get the deal for you!!
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September 2023 by Jo Green
We worked with Ashley Craig yesterday and she was absolutely wonderful!! She helped us so very much with suggestions, helping us set up insurance for the state of Florida. I’m so very glad that we ended up dealing with the saleswoman that we did. I don’t think there is anyone better. Thanks again Ashley.
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September 2023 by Ryan Carroll
Ashley was an absolute pleasure to work with! She made my 2023 F150 Powerboost order so easy and she was such a joy to do business with. She is not pushy at all and didn't make me feel pressured in any way. The best vehicle purchasing experience I've ever had, hands down! Highly recommend her!
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September 2023 by Katherine Seaman
I had a great experience here buying a car. My salesperson, Elisabeth was very knowledgeable, helpful, and friendly. She took the time to explain everything to me and patiently answered my many questions. If you want someone to make car buying a quality and personal experience catered to your wants and needs call them and set up an appointment with Elisabeth! She is my go to for any future purchases!I have also had good experiences with their service department. Mike was always very helpful and great with communication when my car experienced issues.All in all Jenkins is a 5 star dealership because of great employees like Elisabeth and Mike who go above and beyond to help people.
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September 2023 by Amanda Danzeisen
Ashley Craig will go above and beyond to make sure you are happy with your purchase. She is very personable and will ensure your car buying process is comfortable and goes smoothly. “Highly recommend!”
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September 2023 by Ann Callari
Strong customer service and strong knowledge of the product, is willing to go above and beyond to make my experience as pleasant possible.Would recommend Marie to anyone that is looking for a vehicle or help with any services they provide.Highly highly recommend five stars for sure
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August 2023 by Holly Roberts
Best place to get a vehicle hands down!! Andi is definitely a pro at what she does! She got me into the car I wanted and FAST!! Patrick is a boss at numbers and made it work!Overall best car buying experience ever! I'll definitely recommend Andi to all my friends and family! Thank you Jenkins crystal river for making this happen!
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July 2023 by Google user
Let me start by saying what a wonderful sales person I had Ashley Craig. From the very beginning she made me feel like family. I went in to find out what I would qualify for and she immediately went to work. She showed me several Vehicles knowing what I was looking for and we found the perfect one. ( and her knowledge of all these different Vehicles was incredible). I completed the paperwork which went super smoothly. She went through the vehicle very thoroughly to make sure I knew how everything worked, hooking up my phone to the Bluetooth and getting my seat settings adjusted just for me. Also a big shout out to the other employees who came who came over and introduced themselves. I left there knowing I could call her my friend (and my newly adopted sister) and at any time and she would answer any questions I would have. Thanks everyone for making buying a vehicle actually fun.
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July 2023 by Mary H.
Very dissatisfied. I had my truck in there 3 times for battery drain. The second time they did not do what we had talked about (after leaving it there for 4 days) so I had to take it back for the 3rd time. I feel that: 1. They did not want to really find the problem with the truck. 2. The agent spoke down to me like I have no brain. I guess he figured since I'm a woman he could blow smoke out my ** and I would fall for it. Jenkins Ford told me that I have to keep a battery charger on the truck permanently because I have to understand that because there are so many sensors/components on the trucks now that they will drain the battery in a couple of days. THAT'S BS! I made an appointment with the service department at the Chiefland Ford Dealership where they agree there is a problem with the truck. They agree that Jenkin Ford handed me a line of TOTAL BS! Chiefland Ford listened, did not talk down to me, found the problem with the truck and fixed it.
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July 2023 by Shelly McDonald
Let me start by saying what a wonderful sales person I had Ashley Craig. From the very beginning she made me feel like family. I went in to find out what I would qualify for and she immediately went to work. She showed me several Vehicles knowing what I was looking for and we found the perfect one. ( and her knowledge of all these different Vehicles was incredible). I completed the paperwork which went super smoothly. She went through the vehicle very thoroughly to make sure I knew how everything worked, hooking up my phone to the Bluetooth and getting my seat settings adjusted just for me. Also a big shout out to the other employees who came who came over and introduced themselves. I left there knowing I could call her my friend (and my newly adopted sister) and at any time and she would answer any questions I would have. Thanks everyone for making buying a vehicle actually fun.
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July 2023 by G L
I can't stress enough how "non dealership" my experience was. Mr. Garrett Watt worked with me for a week over the phone and texts, trading info on my trade, my payment needs, and possible suiter trucks. He was upfront and honest the whole time and stayed realistic with me, not trying to drag me in to sell me on something else. Offered get trucks there for me to see and was honest about a truck at the top of my list not being ready nor in my price range. He sent another option that I researched and set up a time/day while he ran my financials to ease the timeline sometime spent at dealerships. We were in, looking at the truck while he finalized the papers...in came Adrion. Adrion has a great personality and is a hilarious guy. Very knowledgeable about the truck even though it was a Ram, not their typical inventory sold. This shows the dealership focuses on overall customer satisfaction and not just selling one brand or another. He worked with us on some forms while the final financing paperwork was being worked up. We signed the papers and were gone to go eat. Whole time on site for showing, drive, sign and joking around, maybe 1 hr tops. Our girls are crazy sometimes and everyone was patient while we tried to keep them corraled. What a great crew! I've bought several vehicles over time from home town mom and pop lots to big brand stores in Tallahassee. This was by far the best, no hidden fees right before signing...they actually dropped our payments while signing because they caught that our credit qualified us for a slightly lower rate. Who does that now-a-days?! Hardly anyone anymore. Just remember, be patient, they don't set the payments or rates, your finances and the bank do, and their pricing was low when I checked similar models around the state. That lets you get the add ons like GAP and ext warranty. Give these folks a shot.
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June 2023 by Steve Buckley
Mike Miller my Service Advisor handled all the necessary repairs, recall issues and regular service once again. I was able to get in earlier than my appointment time and Mike fit me in and had me on my way shortly after my original appointment time so it was a Win / Win..... Great group of folks in general and the reason I take both our Ford trucks to be serviced there......It's worth the drive.....
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April 2023 by Beverly Bussard
Adrian is great! So knowledgeable and helpful with all the bells and whistles, even after the sale. Offered to come to my home and set the buttons for both garages after he gets off work for the day. I have never been offered that kind of service, anywhere! I bought a pre-owned truck by the way. Adrian had the paint scratches fixed and it looks new again. I am a very happy customer!
