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March 2024 by Jignesh Patel
Busy time they are talking so much with customers !!
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October 2023 by Christy Morgan
SLOW!! Do not make plans if banking is in anyway part of those plans cause there is nothing quick about this branch. Spend 12 hours at work to spend 30 minutes in their drive thru is completely ridiculous. 1 person working the drive thru and yet 8, 9 cars if you count the only smart lady that decided to leave after 15min, all waiting. Please help this location cause management is bad. Lots of employes working desks with no seated clients makes no sense, if drive thru is where help is needed that's where help should be focused which unfortunately was not the case here, we were okay letting a single teller drown. Took 3 people 5 minutes to clear up drivethru yet a 20 minute response time to start the efforts. Then to top it all off I watched vehicles pull up 10-15 after me pull away because I got behind the vehicle that should have been made to bank in the lobby if it caused a problem large enough to hold up 9 other vehicles an estimated 20 min. Why should someone else's banking cost me time and money. Anything I do wrong as a customer there is a fee but what can I charge when their customer service lacks and I am left not getting paid for the time or gas wasted waiting for this establishment to get it together.
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July 2023 by DAVID SHAY
This Truist branch is by far the best there is. The whole team is fantastic but the manager Lorrie honestly cares about their customers and has earned all my business. I have been a Suntrust / Truist customer for almost 30 years and I will continue because of this branch.....
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February 2022 by Barbara H.
The Suntrust customer service is beyond awful, was on the phone for 1:45 minutes and no help, computer voice just saying all reps are busy. No one came on although they knew I was waiting. Credit card compromised and they delete the whole account. I'm very very frustrated with this company and it's service!!!
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February 2022 by Barbie S.
The Suntrust customer service is beyond awful, was on the phone for 1:45 minutes and no help, computer voice just saying all reps are busy. No one came on although they knew I was waiting. Credit card compromised and they delete the whole account. I'm very very frustrated with this company and it's service!!!
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July 2021 by Jerome Mueller
Best bank
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June 2021 by Pamela O.
My husband and I walked into Suntrust Bank in Crystal River off of Highway 19 one afternoon to open new accounts. There were no other customers in the bank. There were 3 women behind the counter, all of them serving the drive through customers. We stood there waiting with no one helping us. Finally the older women said we will be there shortly and they started talking to each other about their personal lives! After about 3 minutes of standing there my husband and I looked at each other and said we should go somewhere else. We walked out with no response from anyone. We figured if no one will help us open accounts, we don't want poor customer service any other time either. Hence, we said we would drive down the road to other banks until we found one. TD Bank less than a block away. We walked in and there was a woman who welcomed us and asked how she could help us. What a difference in service! We are pleased with the outstanding customer service at TD bank and so glad we left Suntrust.
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December 2020 by Curtis Buta
Fast service. Tellers are always polite!!
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July 2020 by Erica Calculli
I have no problems with this bank and everyone is friendly!
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August 2019 by Kaileb McColley
I’ve never written a review for anything before but the customer service at this branch is god awful
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May 2019 by Robert Hayward
Terrible wait times in drive threw now. Bring dana back. Lack of staffing
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October 2018 by Brenda King
I am a victim of Domestic violence. My abuser/husband took out his retirement and other job money. And SunTrust let me know at THE END of the day. Thus the automatic payments and my responsibility of all the bill's were punished by numerous fees by this bank. They only care that they make money, not that I get a small disability check. One check payment resulted in about seven overdraft charges that other banks would have refunded. I have experienced this previously with another bank (Dollar Bank in Ohio)on my abusers behalf. Beware of this bank, SunTrust. . You are not important being a victim. You are only a cash cow.
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August 2018 by yuly snell
They are very friendly and know you by name its great atmosphere
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August 2018 by Sarah Ford
I attempted yesterday to withdrawl money from their ATM. There was no cash in machine. Today I go back and its temporarily unavailable. Ive never had so many issues of inconvenience than this bank! Thats just a couple issues....if you can bank elsewhere...go!
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August 2018 by Marcus B.
Warm group of Tellers