-
November 2023 by Daniella Rae
Andrew was extremely unhelpful. Seemed annoyed that I had questions, instead of discussing plans and option for me to switch over from verizon he pointed to a paper taped to the counter. Gave zero insight or expectations and was ovwrall bored/annoyed by our presence. We were not greeted when we came, just asked what we needed after a few minutes of standing around. Very poor customer service, I came in interested in an iphone 15 pro but I will look for service elsewhere.
-
November 2023 by Amy Manning
Great experience at this store! The employees were welcoming, attentive, friendly, and helpful. They made spending $1,000 on a phone painless, lol!
-
November 2023 by Vicky Ridley
We so appreciated the help that Barb gave us today. She was very patient as she helped us switching our phones over from another carrier and getting the home internet. Her experience was evidenced by her ability to navigate transferring content from an old phone. It was good to establish a relationship with her and others at the store.
-
November 2023 by Joe Johnson
As a disable veteran, I would STAY AWAY veterans from T mobile in Crystal River--they lie, are deceotful, will not give a reciept, and DO NOT disclose return charges!! By having T=mobile corporate service manager on the phone, my bank account will recieve full refunds of this stores erronous charges and an internal complaint was filed by the cooporate customer service supervisor listened to the return conversation as the return was been transacted in the stor on Sunday!! The store manager of 5 years Barb conducted my transaction on Satirday and was the one who lied to me a veteran!! I give this store a minus 3 for frauduently consumer activities!! I have reported this store to the Cirtus County Florida Chanbe of Commerce!Update 10/31/2023--T-mobile corporate customer service manager did as they said and deposited $111.36 credit back in my bank account om Monday for the false and misleading statements of Barb, manager, in which she called me and said they had done NOTHING WRONG!! Corporate T-mobile did as said and corporate restitutioned my bank account !! VETERANS, DON'T DUE BUSINESS HERE!!
-
October 2023 by Raymond Ferguson
I love this store due to the Manager she is always here to make my life easier. I went into the store 2 days ago for my speaker not working they ordered me a new warranty device, came in this morning and Barbara helped me set it up she is the reason I keep coming here. She started my account years ago and I always come to her. T-Mobile you have a loyal person here treat her right she is always helping customers no matter what!!!
-
October 2023 by Melissa Souza
If you have questions about your account, beware of Shelby. I have to say.. Never in my years of having T-Mobile have I dealt with a more rude customer service person. I was trying to understand the price for upgrading my phone to an iPhone 15 Pro Max. I was told that I would get $650 towards the phone as a credit, but then that would be minus a $150 credit (huh?). So I had questions about this and tried to understand. Shelby literally replied “I don’t know what to tell you. It shouldn’t be this difficult to understand. If you just don’t get it, I can’t help you” and handed me my ID. She was super condescending and lacked basic customer service. I can’t believe that that’s someone’s response to asking for basic clarification on a promotion. Seriously would give 0 stars if I could.
-
August 2023 by Nacho Mama
T-Mobile in crystal river feels a lot like home. Everyone is so helpful and kind. Barb is a gem! Whenever I have a question or concern, Barb makes sure I'm taken care of. Love this place!
-
July 2023 by Renee Ross
Barb is the best! Friendly,helpful, knows her stuff, patient and wears four hats at a time! A little bit of a wait, but well worth it.
-
July 2023 by Tina Espinosa
Great people they helped me transfer my data from my old phone to my new phone and sent out the old phone for me and my husband. Thank you for the help today Barb is so kind and helpful!!
-
June 2023 by Cody Barnes
Representative Ryan was very informative, knowledgeable and very friendly. He sticks by his word and cares for his customers. Thank you Ryan I will be switching my cell phones over just because of it. I wish more people were like that.
-
April 2023 by Dave Alesha Patrick
Very nice store and staff they always help me and my family with everything. Thank you ?
-
April 2023 by Laura Weiler
Great people Barb and staff thank you for everything love my new phone
-
March 2023 by Charlie Ford (FordsResidential)
Barb is amazing took all the time with me and my issues. T-mobile is fantastic thank you so much for everything
-
March 2023 by Steve Roberson
Ryan and Barb have helped us so much with our transition from our old carriers over to T MOBILE. They're phone service is great the 5G data speed is good n consistent and we also have unlimited home internet which we are absolutely thrilled to have and enjoy! I totally recommend ppl to switch over to T MOBILE and save yourself some $$$ & their customer service is top notch
-
February 2023 by Penny VanZant
Great staff. So helpful and kind no matter how stupid your question is. Thank you all for your help with this phone.
