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October 2023 by Cristina “alexes cool life” Lugo
Purchased a boat from a private seller in May, 2023. One of the main reasons I purchased this vessel was because of its location in the marina, due to my mobility issues. I immediately signed a yearly contract with the marina. Everything was fine, visited my boat on a weekly basis. Fast forward to July. Arrive at boat slip and my boat is no longer there and is instead replaced by a marinas pontoon rental. Finally locate my boat completely on the other side of the marina. This location is not accessible to me given my mobility issues. My husband goes on the boat only to find the boat was never plugged in, everything in the fridge is now ruined and we cannot even plug in the boat.I immediately reach out to the manager Emily, in which I’m told for days she is not available, though her baby is screaming in the background so I know she is there. After a week and me going up there “Travis” is sent out to try and rectify the situation. At this point I have already witnessed the damage to my vessel. Travis comes out extremely defensive telling me I was made aware my boat was being moved, which he later retracted. I was also informed they had cameras everywhere except for where would have recorded my boat. I was also told my boat was never meant to stay in the original spot, though I was never told. The “manager” Emily told me on the phone she wasn’t there while her baby was screaming. I luckily was able to sell my boat for $12,000 less than what I paid because this marina made boat ownership so miserable.
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September 2023 by Ronald D.
The marina and its management was totally unprepared for hurricane Idalia. They did not have a clue about preparing this marina for a storm. The employees are rude and so is the owner. Took two weeks to get my boat out and 4 trips to the marina with no boat. Got paid back, stopped payment from american express. Have not heard from them, they do not give a crap. Do not bring your boat here. Over priced, young employees that no nothing about marina work and the place is in ruins right now.
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August 2023 by Michelle B
Our group rented a pontoon from this location. The boat that was supposed to be "premium" came out of the dry dock with equipment and lines laying all over the deck. When I opened the area to make sure we had all of our life vests I found that area was infested by roaches and even found some live ones crawling around. Overall, the boat was disgusting and then disarray. It was brought to the attention of staff who acted as if they could care less and just kept telling us "it's a rental", like that was an excuse. Will never rent here again and will tell all my friends about my experience
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August 2023 by Alysa Hritzik
Do not rent from this company! Terrible customer service and roaches in the seats of the boat. HUNDREDS OF ROACHES. Cushions were covered in mildew and ripped open. GPS and radio did not work. We asked for another boat and their response was "it is just a rental. You can't expect more." Then they said we rented the least expensive pontoon which was advertised on their site as "premium." We expected a clean and functioning boat - the bare minimum.
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August 2023 by Brennan Palmiter
Great spot for fuel, snacks, and repair supplies! Dockside staff is very friendly and great help with getting docked up... even in the high winds today! Plenty of room at the dock. Plus the store is well stocked and they had live bait.We blew a hydraulic hose and lost a lot of fluid. Twin Rivers marina answered the phone quick and they had what we needed. They even helped us with a wrench or two when we got there.Thank you for the extra help Twin River Marina!
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August 2023 by Michael Brockhouse
A great spot to grab a rental boat and cruise down the Crystal River. The staff was helpful and friendly. They got us prepared for a nice day on the water. They make it super easy with navigation and depth chart and depth finder on the boat.The boat was clean and ran great. The throttle was a little off, but once I figured it out it was easy to work.We easily anchored by a spring and the ladder on the boat makes it easy to get back in the boat after a swim.
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June 2023 by john Nichols
Rented a boat for the day. When I arrived everything was ready. The staff was really helpful getting us on our way. They provide you with maps and a gps. They go over the boat and electronics with you but they don't make it into a hour long boating course. You can leave in the boat and be in the Gulf in 30 mins or you can be in 1 of several springs in 30 min swimming with manatees. I will be returning for sure.
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June 2023 by egraham61
Great friendly service. Would definitely rent from here again. We rented one full day and one half day the next day. Enjoyed being able to go out and fish on our own. Kids enjoyed it as well. Very helpful staff with big smiles on their face.
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May 2023 by Christopher K.
This marina is woefully understaffed, unqualified, and flat out rude. Booked a half day rental 12-5. We arrive on-time and fill out required paperwork. One of the staff checked our boat out to another party. Another staff member finally goes over the boat with us and we're finally ready to go...it is now 12:45. I politely provide that since we are getting off 45 minutes late, due to the marina's fault we should be given that equal amount of time grace period time to return the boat - seems fair enough. The staff member then states that rentals are from noon to 4:45, mind you email confirmation and the marina website states noon to 5:00. Additionally, this furthers my point of us getting off late due to the marina's negligence. The staff member then proceeds to state how much she gets paid an hour - this is bizarrely unprofessional. I politely provide that we will have the boat back between 5:15 to 5:30 timeframe. Staffer then storms off, muttering 'sons a bitches!'. If I could give less than one star I would, however this platform doesn't allow it. If there is another marina with boat rentals, I would advise to use them and not Two Rivers - buyer beware.
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May 2023 by Jeanene Arrington
Staff is very helpful. Fuel dock always busy, boat parts, fishing tackle, clothing, and snacks available. Public restrooms, ice and live bait.
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May 2023 by Bernard Senger
Second time rented from Twin Rivers. The first time we rented a ponton boat and all was fine. The second time we rented a skiff. This time they charged me for a prop and said nothing to be about this when we returned the boat and completed the inspection, I just found it on my credit card. I took my own photos of the prop before we left the dock and there was no new damage caused by me, the damage was already there. It appears they have done this to others. I will dispute the charge that appeared on my credit card.
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April 2023 by Dale Omana
Great experience overall. Staff was very friendly. Our 24’ skiff was just what we needed for some fishing and fun on the water. BE CAREFUL because there are some shallow rocks outside of markers. We were new to the area and hit some rocks which damaged our prop. We thought the day was over so we called the office and rhey quickly came out with new prop and after 5 minute repair we were on our way. Unfortunately we had to pay the fee for prop damage but in the end had a great day. The pontoons do look newer and nicer than the skiffs. Would definitely rent again
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April 2023 by Cindy Myers
Wow! The positive changes in the appearance and atmosphere of the marina this season are evident! Nevaeh, Kellie and the guys were helpful and friendly! So satisfied keeping our boat here!
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April 2023 by Juliana Guess
We’ve kept our boat here all last season and hoping to keep it here all this season such a great location in Crystal River to keep your boat! Great staff very clean location! They have gas, bait, drinks, and apparel!
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April 2023 by Thomas Gibson
Nice marina with boat rentals and plenty of supplies and fresh bait in house. Friendly staff. Boat rentals are a little old but will get you where you are going.
