Pro Nails is a nail salon with returning customers, including Darlene Casmere and Jean Scott, who particularly appreciate the services of Billy. The owners are described as personable, and the prices are considered fair and competitive. However, some customers have noted concerns about the cleanliness of tools and the reuse of toe separators. Additionally, there have been inconsistencies in pricing for the same services. The salon is known for its quick service, especially for pedicures. Overall, Pro Nails offers professional nail services with room for improvement in cleanliness and pricing consistency.