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March 2024 by Anonymous A.
Amanda was able to attend to me and my family perfectly . My furniture was delivered on time and everything came as expected. I recommend this place and amanda really kept my family's budget in mind and we got the selections available with my budget in mind!
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January 2024 by Cristela Chavarria
I love this Room To Go—there are so many selections of furniture to choose from. Manny was accommodating and provided me and my family with the best knowledge in all kinds of furniture we were looking for in our new home. I left pleased with the furniture I chose for my new home. Thank you, Manny, for your assistance, see you soon.
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January 2024 by vanessa tapia
Had the most amazing experience with Alyssa for my kids bedroom sets and Eddie with our living room! great customer service! will definitely be coming back! Alyssa helped show us multiple options for my sons bedroom and helped us find the best fit! They both explained everything in detail and we left as very happy customers !
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January 2024 by Adriana Olivares
My parents and I came to find bedroom sets and beds. Alma was our sales rep and she was easy and pleasant to work with. She was very knowledgeable on the furniture and gave us different options based on our price range. Overall it was a great experience.
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January 2024 by oskarmac14
Was greeted immediately upon arrival by Alexander ( not sure of spelling).He was super well informed and helped us with our questions.Thanks to his help, we chose the couch that best suited our needs.Thank you for your kind service.
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January 2024 by Charles Davidson
Eddie did a phenomenal job thoroughly answering all of our questions! He made us feel comfortable with our choices according to our budget. We will certainly be back to purchase more with him. We recommend him to everyone!
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January 2024 by Susan Westfall
Manny was great helping me pick out furniture today for my brother’s upcoming move into Assisted Living. Manny was thoughtful and knowledgeable and helped me find and choose an array of pieces, confirmed pieces were in stock and able to be delivered. The selection was wide, there was no pressure to upsell me, it was a very smooth experience thanks to Manny at Rooms to Go Cutler Bay.
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December 2023 by Cindy C.
Amanda es la peor vendedora que tiene rooms to go... pedi un sectional de 3000$ del lado derecho y me lo puso del lado izquierdo, no obstante a eso, atención al cliente de rooms to go es aún peor que sus vendedores, no asumen la responsabilidad de los errores de los vendedores y arbitrariamente deciden cobrarme por un delivery que tiene ser instalados por ellos a 200$ después de haber pagado 70 por el delivery de un sofá completo y un mesa de comer gigante... La gente de la oficina es peor o igual de malos que customer service, Sara solo pudo cobrarme el delivery mas caro que tenían y el manager de la tienda se lavó las manos con la equivocación del mueble y con hacer ningún tipo de descuento en el cobro que me estaban haciendo, ni siquiera pudo salir a dar la cara. DO NOT BUY FROM THIS STORE or AMANDA if you would like to same yourself some headaches.
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December 2023 by Gladys Samuels
I had the pleasure of dealing with Thelma Fernandez when recently looking for furniture. Without a doubt she has been one of the most professional and helpful sales representatives that I have ever encountered at your store. I have been a customer for many years and have purchased furniture there for every room in multiple houses I have lived in. Thelma's expertise, customer service skills and patience made it such a good shopping experience for me. She was very knowledgeable about the furniture and made sure to answer any questions and/or concerns that I had. I will highly recommend her and your store if anyone I know is looking for furniture.
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November 2023 by Bob DeCardenas
We’ve purchased from Rooms To Go previously and have been successful. This time we were looking for something very specific. We had shopped at two other stores and didn’t find what we needed. We were greeted by Bryan Diaz at Rooms To Go and told him what we were looking for. After looking at a few pieces he showed us a sectional sofa that was perfect. Bryan was very helpful, knowledgeable and very courteous. The price was reasonable and less than what we had found on the web. The transaction took less than 30 minutes. We left there very satisfied.
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November 2023 by M Perez
Extremely impressed with the service provided by the Sales person, Mr Eddie Perez. I called and visited several stores in search of the piece I was looking for. When I called was very professional and attentive. I deceived to visit his store, although away from my zone. He greeted me and assured to show me options on the items I was looking for. I was so pleased with his service I proceeded with my purchase.Definitely a great experience. Now looking forward to receive my new furniture.
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November 2023 by Victor Espinoza
Such a great ? costumer advice I loved the fact Bryan helped me out with whole new furniture purchasing process thanks so much for that! I’ll be having a new home with the furniture I always wanted
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October 2023 by Miriam P.
Upon first entering this Rooms to Go which had only one customer at 2pm NO ONE CAME IN TO HELP US. INSTEAD WAVED US OFF TILL THEY STOPED LAUGHING I asked for a manager and I was given the best salesperson ever. Her name Elizabeth Martinez. I'm her I celebrate. The rest just didn't want the $2999 sale. Thank for her devotion to Customer Satisfaction I'll be back Dr Miriam R Pardo
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October 2023 by Sep R.
Would give it a 0 if I could. Horrible service. No sense of professionalism or urgency from the managers. They promise and under deliver! Truly horrible!!
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September 2023 by magaly castillo
My experience in the Rooms to Go in Cutler Bay was excellent, Alejandro was helping me to buy a sofa, he is very professional,communicative and a very good sellers man.
