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January 2024 by Luis Mendez
Excellent customer service, very attentive and professional. Jesús always looks after us and helps us with a level of professionalism that is truly appreciated.
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January 2024 by Roxana M
I had a great customer service from a representative called Jesus, he helped me with my phone plan and answered a lot of questions regarding my account. I recently move to a neighborhood nearby and i really liked this place. I personally never liked going to stores because everyone was always rude but the employees at this particular location are just wonderful. Moving over was my best decision ever!! Thank you Jesus for all your help!
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January 2024 by darian clemente
There is no response when you call the store by phone ??
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December 2023 by Miriam Perez
Good service and a lot of professionalism
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December 2023 by Evelin Clemente
I had to go because I had an application that didn't work. The assistant was so kind and was able to do things that made him wonder because he was seeing something like that for the first time.I left more than satisfied and without worry
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December 2023 by Claudia Garcia
Yessenia is really good thank you
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November 2023 by rosa montero
A super service.The best customer services.Fast and with the best disposition to help.Always grateful, especially with Lilian, that girl treats you as if the phone were for her.Thank you and highly recommended.
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October 2023 by Kathryn Smith
Wonderful employees. Had a superb customer service experience with Frank and Sergio today. I went in late because my phone was having trouble, and ended up getting a new phone. They stayed late setting up my new phone, making sure all my stuff transferred, teaching me how to use the new device, etc. They were so patient and kind. I’m very grateful for their help, and highly recommend this store because of them you’ll be in good hands here. Thank you again guys!!
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October 2023 by Desire Steel
This is by far the slowest location out of the 4 I’ve been to in Palmetto Bay, Cutler Bay, South Miami Heights & Homestead. All the other 3 are very quick & efficient. I was here over an hour. I moved but Next time I will still drive a little further to one of the others.
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August 2023 by Luis S.
Horrible, absolutely horrible. We needed a new iphone for my wife and came to this T-mobile. After selecting the iPhone 14 pro the young lady assisting us tells us we HAVE to get atleast 4 months of protection plan and that it would fall off the bill on its own if we choose to decline after that time. Again she didn't say it was recommended or suggested but that as a matter of fact i HAVE to get it as a non-negotiable. I pushed back saying that doesn't sound right and that ive never heard of such a policy. She insisted it was required and it was policy. fast forward we pay and go home. I decided to go through the bag at the house and noticed an apple usb-C charger inside the bag. I immediately look through the receipt and see i was charged for it. Then out of curiosity i looked through my T-mobile app and saw that i can decline the insurance. By now i was livid. I removed the insurance from my plan, went back to the store and got a refund for the charger the called to file a complaint with corporate. To the young lady that tried to pull a fast one better luck next time. Wish i could give this location 0 stars.
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July 2023 by Alejandro D.
I was reading the previous reviews on yelp and i was a little but weary of coming here because of all the negative things being said. I thought the service was going to be absolutely terrible. However, to my surprise it was the complete opposite. All the sales reps were very considerate of my time and they were always friendly and very amiable. They acted the same with the people waiting around me waiting as well. I needed to get a new plan with 7 lines and after Javier and Yessenia helped me the process was only took about 45 minutes, i was always well taken care of and the manager even overlooked the whole operation and made sure that if I ever had any type of issues to give her a call. I believe the manager's name was Claudia and the reps that took care of me were Javier and Yessenia, so thank you all. Thanks to your awesome service now you have a customer for life!
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July 2023 by Happy Camper
The manager would give out free SIM cards when it’s needed but when I came into to the store they wanted to charged me 10 dollar. When they also give the customer free SIM cards . This is a horrible store
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June 2023 by Alejandro Garcia
This is one of the best store of t-mobile the 2 managers they have there they are spectacular an all the new staff they got, they help you with everything and they go the extra mile with everything that os on their hand . Thank you for your service this will be my home store from now on
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June 2023 by M T
The manager would give out free SIM cards when it’s needed but when I came into to the store they wanted to charged me 10 dollar. When they also give the customer free SIM cards . This is a horrible store
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April 2023 by Gabriela Di Mauro
The front desk lady was so rude and I do not try to help I have been in the company for 19 years and they have never treated me like this, very unhappy