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January 2024 by Karen B.
Repair and service deliver lies and incompetence rather than efficiency and performance
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December 2023 by Judy C.
1. It took 2 and a half hours to do an oil change Seriously!!??? All I get is "we got behind-sorry "!!! 2. Quote for oil change and tire rotation was $64 plus tax. I added recommended lug nuts for $23. Total of bill was over $100. I asked for military discount and was told already discounted and can't stack them. So if everyone gets the "discounted rate" what's the advertised military discount ? Just a lie? 3. Then start with dirty air cleaner leaking seal lights swollen and can't get socket on them and they break when trying to get them off. 4. I'm sick of the BS and will NOT be coming back to your business. 5. Not the first time you have done this to me but it is the last time.
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December 2023 by Sam S.
This review is purely for the service department. The communication is absolutely nonexistent. They send a text claiming that you can text or call that number but even if you don't they will keep you updated. I called the day before my car was due to be ready just to find out they need another three days. After the three days they said they needed another week. I only found this out by calling. They don't bother telling you unless you ask. Good luck getting through! They will transfer you 3 different times and put you on hold for at least 20 minutes before you can speak to someone. Embarrassing customer service from a "reputable" company.
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May 2023 by Ken L.
Hello, I just wanted to share my experience with Jarrett Ford of Dade city... I purchased a use truck from them to use for work. A 2012 Ram truck it's in excellent shape except for two issues. Heat only worked on the passenger side and the was a vibration when braking hard. The dealership said it would take care of the issues. I purchased the vehicle and after that it went downhill, they didn't do what they said they were going to do. After waiting several hours, they said the vehicle was all fixed, asked them about the brakes and I was told they didn't see anything wrong. While driving home I noticed a multiple cracks in the radio bezel and the mechanic never told me or the service writer and the repairs where not done properly, the vibration with the brakes wasn't resolved and the heat was still not corrected. Brought it to my mechanic he took a flashlight and said here your problem with the brakes (Less than 60 sec he figured it out). I called and rescheduled to bring the truck in and explained the situation about the dash etc. I won't mention any names, but they basically said they should have had someone else look over his work. Dropped the truck off at 10 was there till 6 pm and I waited very patiently without causing any issues as the truck basically sat in the same person area (Was told they would put a different mechanic on it when I brought the truck back, they didn't) with the hood open and nothing being done. I did ask to speak with the manager explained the situation he went over and got the process moving. At the end of the day when the work was completed the issue with the heat still wasn't resolved and it was brought to the manager's attention. It was closing time, so he told me to contact them later that week. When I called, they told me they had turned it over to Mark. As soon as Mark answered he was a total wise ass and very unprofessional to say the least. Basically, told me it was my problem, and he would buy the truck back at blue book value and they did me a favor doing what they already had done. I asked to be transferred to Mr. Jarrett and Mark basically refused. I called back and left a voice mail. When Mr. Jarrett called me back; he was professional but refused to fix the issue even after I explained what had. saying it was a used truck. I Have never a a dealership not take care of an issue they said the where going to fix..
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March 2023 by Jim K.
Service Dept.: I had a hard time finding a Ford dealer to service my truck under warranty in a timely manner. I ended up talking to Jarrett and they took really good care of me. At the time (March 2023) they were about 7 days out with their mechanic for Powertrain issues. I made the appointment and took my truck in at the scheduled time. I didn't have any issues. They finished the work the same day,
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February 2023 by Raymond Vandemheen
Very pleased overall. Service writer was very attentive, technician explained everything plainly and thoroughly. No pressure to upsell, just a few reasonable suggestions for the age of my Mustang. Highly recommend and the Stang is back there now to address a few other unrelated issues.
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February 2023 by Andrew Hart
Fixed our problems.
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February 2023 by Roger Emery
Very helpful employees
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October 2022 by Brent L.
My wife and I stopped by to see if they happened to have any Broncos on their lot. To our surprise, they actually had one, and it was a 2 door! The receptionist was very nice and introduced us to Justin in sales. We explained we were just looking and curious about the Bronco. He was very understanding and did not push a sale at any point during our interaction. Justin let us take the Bronco for a short test drive and further explained some of the features that this specific trim had. We got back to the dealership, walked around the vehicle for a bit and then he asked what we wanted to see next. This blew my mind. There was not one moment that I felt like I was expected to buy something. It really felt like an old friend that was showing off some vehicles. We ended up deciding to test driving the Explorer. Just like the Bronco, my wife and I were both very impressed. This time once we returned to the dealership, we asked Justin to run some numbers on the Bronco. He did so quickly and was able to provide a very competitive price. At that point we shook hands and left the dealership. After a few hours and some research, we decided to go back to the dealership and make the purchase. Justin and the rest of the team were very professional, kind, and helpful throughout the buying process. Once the sale was complete, Justin went over all the features in the vehicle with us and answered all our questions. I highly recommend this location and although I'm certain the other sales reps are just as helpful, ask for Justin. He sets the standard for customer service.
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March 2022 by Chris B.
Went in February 21st to schedule crank position sensor relearn, the appointment was then set for March 9th, 2 weeks from the date of initial arrival. Which is fine, I understand that. Told me $135 for everything. I even asked again to make sure. I wrote down all the checks and services I did to make sure nothing else was causing flaws. Had a private shop also look into it; but they can't do anything because ford keeps those softwares on lock down. No problem, I understand that. Okay, I'll see you guys in two weeks to drop it off. I drop it off March 9th(Today), only for them to call me 3 hours later and tell me they need to "diagnosis it more" when I have already told them the fuel injectors, spark plugs and coil packs were all good. I even did a compression test before taking it there. They wanted $535 in total, ya no thank you. Keep your word!
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February 2022 by Steve Faucher (Smokey)
Rick was great, the car is great and the service department was great.
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February 2022 by Jim Hamilton
F-250 6.7 diesel had the oil change and had a service light taking care of good service not too long to wait however I did make an appointment which I highly recommend.
