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November 2023 by Suzy
Customer service at front desk has declined significantly.
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November 2023 by Alexis Madrazo
I had a quick and good experience in getting an eye exam and contact prescription. Mysel was awesome, and took the time to explain my insurance and help me decide what was best for me, in terms of comfort and affordability. Very appreciative of her!
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November 2023 by Leida Alicea
I went to pick up my prescription glasses. The front desk attendant took care of me and brings me a tray with theGlasses and a piece of paper and leaves without saying a word. I asked her if someone will come to help me fit the glasses with me , to what she replied “ is this your first time wearingBifocals?” She proceeded to tell me that the paper she handed out with the glasses was for me to gage what line could I see better . She proceeded to tell me that I was welcome to wait for the other attendant.I replied it was fine and she proceeded to tell me “when I handed you the tray I asked you to let me know if you had any questions.” WhatIs false, she never said that to me. I left with a horrible taste in my mouth, felt belittled and attacked verbally by a disgruntled clerk that obviously does not value customers and do not feel pride of what she does.
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November 2023 by Lakevia Gibson
The experience in the office was amazing. Our daughter first pair of glasses comes with beautiful memories we can look back on and smile. Thank you to the great team.
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November 2023 by Jen C
Making an appt was easy, convenient. However once at the appt the customer service was very poor. When questioned how much longer I needed to wait after having already waited 45mins they were confused and seemingly forgot I was there! One tech, reading his phone screen and eating donuts, grabbed my paperwork that had been sitting on the desk quickly created an actual folder for the doctor to see me “soon” while another technician, Julian, tried to pretend that they just got there yet I had seen them when I first arrived for my appt. The office hours advertised are very accommodating for folks who have to work during the weekdays so I thought this place would be a great fit but it’s not. Forgetful, disorganized and dishonest. Not recommended.
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November 2023 by Sea Salt
Clean location , friendly staff . Picking out the glasses is the hardest part !!! Ask for Neal ! he took his time explaining everything to me and he was very thorough about getting me the right pair . I definitely would return to this location and I would highly recommend Neal .
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October 2023 by Tim Zero
Overall, my experience was exceptional, all thanks to Lissette's outstanding service. I highly recommend this store to anyone in search of quality eyewear and top-notch customer care. Thank you, Lissette, for making my call truly memorable!
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September 2023 by gabriel-alejandro p.
unfortunately i only remembered Meysi and Neil by name, but everyone in that facility was extremely kind and provided upmost service. the doctor was kind and profesional. the business is kept clean and well-organized. the atmosphere is very friendly. i hope to be coming more often. thank you America’s Best!
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September 2023 by Michael P.
Been meaning to write this review also wrote a good review for corporate, gotta thanks America's best Dr. Schaffer for catching what could've been bad if not caught when it was, thanks Dr. Schaffer, also Neil and Mysel and the whole staff are incredible, I've got 4 pairs of glasses from you guys and will get a 5th time frame, guest service, friendliness, Optomotrsit, Obsticians and service reps perfect scores across the board.
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September 2023 by Sandra McConnelll
I was very anxious having to pick out new eyeglasses, however Neil made the process so easy for me. I cannot thank him enough for the time he took with me, explaining all of my options and helping me pick out not one but two new pair of glasses. He was courteous, funny and made my experience a pleasurable one. Thank you Neil
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August 2023 by John Garcia
Had an awesome experience. The assistants and doctor were awesome on giving me the details I need to know in order to make informed decisions. I want to especially mention the person who assisted me in choosing the right glasses and features to suit my exam results. Her name is Melanie at store 5340 in Dania Florida. Melanie was just super professional and very knowledgeable in explaining my options to me and assisting me to make the best decision taking into consideration health and budget. Thanks Melanie.
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August 2023 by Diane Solberg
This place was great. Everyone was kind and professional. Jorge assisted me in choosing my glasses and was absolutely wonderful in helping me to get exactly what I wanted at a great price. Definitely coming back to America's Best in Dania Beach.
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August 2023 by J R
Great team at the Dania location! Jorge and Neil are absolutely outstanding to work with and Dr. Schaefer was patient and really took her time to listen and understand my concerns. 10/10 will be back!
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August 2023 by Nathalie Perreault Moi
I'm a client for over 10 years in America's Best on Sheridan st BUT i tried the one in Dania Pointe ...just want to say THANK YOU Melanie et Neal ...very good service ..I did my exam ..super nice doctorAnd the girl that greeding me very nice tooSo i bought 3 pairs lol
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July 2023 by RAISA ORTIZ
dr. Schaefer is a self centered and unprofessional.I had a 4:30 appointment with Dr. Schaffer, I arrived at 4:42 on the dot, because there was an accident on 95 and was rerouted to US1 delaying us by 18 minutes. I called to inform them and spoke to Alejandra and Melanie to explain, Alejandra was super nice and they said they only allow a 10 minute grace time but because of the accident they understood. As I walk in at 4:42 on my iPhone but 4:43 as per their Computer, they said that unfortunately the Doctor will not see me, Julian said, somebody could die to delay us but Dr. Julie Schaefer doesn’t care if it’s 4:43– She would not ser my stepdaughter any later than 4:40. Amazing service, NOT!
