February 2022 by Mister Der
My experience may seem fleeting, as the transaction was done at the drive-thru, but there is a backstory.Centennial had recently acquired another banking institution, and with the merging came account number redundancies, much like parallel universes converging. You can't have two Abraham Lincolns roaming around.The branch manager did her best to contact my parents to inform them about the two twin account numbers being re-numerated, despite the language barrier. This couldn't happen without the necessary documents, which the branch manager succinctly spelled out.When I eventually drove to the bank to surrender the paperwork, she was the one responding at the drive-thru. THAT is efficiency, industriousness, and great service. My folks are happy with Centennial.She will eventually contact me as to when the current account number is deactivated, so I can take the blank check supply and make origami or burn them to send "money" to my ancestors.
