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March 2024 by furniture g
Nice people , lady with a smile with a reason, so far so good my 3rd storage, in a year ,
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March 2024 by Annette Fix
Many of my material items were ruined by rats that nested and crapped and pissed on everything. Boxes of books and vintage furniture were ruined by water damage from a pipe breaking on the fire sprinkler system. And if you plan to store anything for an extended period of time in a non-climate-controlled unit, expect the humidity and bugs to ruin that too.The ONLY good thing is the onsite customer service.***UPDATE*** It was lip service when they said to reach out in their review response. I did, and was told they would “investigate,” but then they never did (or they don’t want to take responsibility for all the damage). If I could give this company less than zero stars, I would. DO NOT RENT HERE.
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March 2024 by Daniel Nicholls
Annie and Carol were amazing when I came to register they helped me with everything and made the process super simple and they really came through for me when I needed a space.
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March 2024 by DJ Furiouz
I had 2 jet skis stolen from this premise in 2019 only I had to put a claim into my personal insurance since “corporate” said they can’t help me. I’ve also had my storage since 2017. I just had rodents feces and urine stains on everything. I put a claim under the Great American Insurance that I’ve been paying for every month just to tell me that I’m not covered under my policy for rodents. While the employee went to take pictures we saw someone in his underwear living inside one of the units.I’ve already had to move to a cleaner and more safe and secure facility for more than half the cost I was paying with ubesmart. I will never recommend them since they don’t take care of the customers and the location is a complete disaster and corporate doesn’t acknowledge since I’ve been a customer for such a long time!!
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March 2024 by Stephane Berthiaume
Excellent customer service over the phone. Both employees assisted me with my online registration. Extremely helpfull, friendly and patient.Thank you to both of them,SB
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March 2024 by Julia Van buren
Clean & convenient to access storage areaBut they kept increasing the rent they get you in w/a fair price but then always increasing the rent
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March 2024 by Mabel
Amazing great wonderful customer service!! CEN you’re da best!
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March 2024 by Timothy Foley
One of my worst experiences as a customer. 1) Management is impossible to contact. No one is ever in the office. They do not answer the phone. They do not return calls. Completely unprofessional.2) They need to maintain this place much better. How much would it cost to repaint the numbers on the parking spots? My problems with this place began because a boat was parked in the spot I paid for to keep my truck. I took the truck out for a couple days and came back to a boat parked in my spot. Repainting the lot would’ve likely prevented this issue. Instead management took a week just to place a 24 hour tow notice on the boat. A week after that and the boat was still there. The entire time management refused to contact me. It was not until I cancelled my contract that they finally called me. ?♂️
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March 2024 by Tanner Tibbits
DO NOT RENT HERE! I only had my items in an indoor storage unit for 6 months before all of my stuff was destroyed. The place must have flooded or a bad roof leak because all of my items are water damaged and covered it mold. The general manager Walter is an extremely rude and condescending man. The photos speak for themselves. I was also told by one of their employees that the place floods every once in a while but they don't notify any of their customers if it does. They just let peoples stuff remain wet while it rots and gets moldy.Update - Cubesmart responded to my review and told me to reach out. I did. They couldn't bother to respond.
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March 2024 by Joe Shome
I've been here almost 2 years and it's an EXCELLENT storage facility.The Store Manager by the Name Annie is Always Very Professional and always very Helpful.Again this place is a 5-Star storage facility with the best prices and the best staff.?????
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March 2024 by Tony Rached
Carol was fantastic !
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March 2024 by J Lynn
No toilet no place to wash your handsGrumpy staff
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January 2024 by Raya Banchik
Carolle Edouard was helping us to rent a storage unit. She was very pleasant, very helpful, answered all the questions she was asked. She is the best employee!!!
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January 2024 by Lee Bo
This place should be closed down ! I saw gigantic rats running inside the facility. The staff has no customer service skills either. This place is a disaster !!
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January 2024 by Steve Ahlgrim
The place is cheap but badly managed. The roof leaked into my unit and later got infested with rats. The management had no interest in helping me.
