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January 2024 by Justin Gilchrist
The M Club was definitely one of the better ones we have been to. They had a nice breakfast selection inside the M Club and appetizer offerings in the evening. The selection of drinks and coffee customizations were amazing. We also were very surprised with how big our room was, we had plenty of space to unpack and relax. Nice spacious bathroom as well. The shuttle worked out for us as it leaves every hour, leaving at exactly 8 AM. It is shared between the AC hotel that is connected to it. However an Uber or Lyft is only $8-12 to the airport. The front desk was nice and the hotel was very clean. The only thing we wish could be changed was having the M Club breakfast stay available past 9 AM as we missed it the first day due to sleeping in.Walkability: Great options for retail shopping, restaurants, and grocery stores nearby.
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December 2023 by Alexander Go
I booked a King size bed corner room with M-Club access. I arrived early but the checkin clerk failed to check my booking detail. She did not invited me to wait in the M-Club. I have to ask to get into the M-Club lounge. When my room was ready, the key card could not unlock the M-Club door. The key had to be replaced.
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December 2023 by Andrea Perlenfein
One of the softest hotel beds I've been in. Everything was super easy (parking, check-in, amenities, etc). The in-app chat was helpful with arranging a shuttle too. Would recommend.
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November 2023 by Julie Grigsby
Location is perfect. Close to cruise terminal and airport. Walking distance to shopping and restaurants. The only issue was airport shuttle. We had an early flight out 5AM so we were really concerned about getting to the airport. We ask 6 different employees and were told 6 times the air port shuttle is 24/7 no worries. We were told by the front desk to be outside at 5 till 3 AM and we would be fine. We were outside at 2:45 AM to find out by another hotel guest that the shuttle did not run between 2-4 and the front desk called him a taxi. So off to the front desk and yes no shuttle between 2-4 she called us a taxi that we had to pay for. The only reason we chose to pay the higher price for the hotel was the free 24/7 shuttle.We could have payed a lot less at another hotel and made our own airport arrangements for a lot less.
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November 2023 by Jacqueline Ventimiglia
Used a day pass.....Peter at the restaurant was so pleasant! I rate him 100 out of 5 ?!Food was also amazing!
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November 2023 by RV Queen Of the South
Hotel was nice. Food was excellent and service was ok. As I was leaving the hotel for the airport today around 6pm, the front desk clerk was more interested in texting than helping me. She didn’t offer a shuttle to the airport so I spect $15 on an Uber. I hope management reviews the video and sees what I saw. Terrible customer service.
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November 2023 by Dan Moore
Excellent "near airport" hotel. Modern, upscale rooms and public areas. Friendly staff.
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November 2023 by Dawn F
This newer hotel has an awesome meeting room area. The staff go above and beyond to ensure your event runs smoothly. The rooms are super nice. Location is up and coming so there is some construction but also tons if stores and restaurants
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November 2023 by Mandy Bass
Not usually a review writer but I visited this property for a corporate meeting. Amazing! Rooms are amazing, service… especially the bar restaurant. Great bar food when you are hangry after a flight .Book now, prices will go up once companies discover this property.
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October 2023 by Lawrence
Horrible ordeal at a hotel - no toothpaste, slippers, or essentials provided. Despite calling several times, there was no response. Definitely the worst hotel experience.
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October 2023 by Jose Sanabria
I usually don’t take the time out of my day to post reviews but this one unfortunately I cannot let go. To start of the only reason I’m giving them a 2 in service is because of the back end staff (parking attendant, cleaning crew and maintenance staff) who were superb. The front desk staff were not very friendly and when I asked for simple things that other Marriott properties have more than happily accommodated, this property will not as the excuse is that every property is different. I’m not sure if it is a south Florida thing but at every other property I’ve stayed in, Fl and other states, the front desk staff is extremely friendly and accommodating.The room gets a 3. It is spacious and clean but the thermostat in the room will not go below 72 degrees. We are in Florida where it is hot and humid AF therefore I like my room to be at 70 when I sleep. I asked about this the first night and maintenance was sent up. I was told that it has a sensor and is automatic but it will not go below 72 degrees as it is controlled by the manager and cannot be changed. I find it extremely strange that a Marriott which is suppose to be a premium Bonvoy property restricts the A/C thermostat temperature but the property down the street (which is a sister Bonvoy property)where my coworker is staying has no said issue. I have to get up every hour or so to make sure the A/C kicks on because otherwise with the thermostat set at 72 it shuts off and won’t kick back on.This has been one of the most annoying, uncomfortable and frustrating experience I have had at a Marriott to date. Unless this is fixed I truly do not recommend staying here.
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October 2023 by Ariel Rancher-Shields
Fantastic views, great coffee and tea selection, amazing upscale gym and pool area! I had a great time lounging about in the pool area after my workout. There's also a hotel Starbucks as well. Highly recommend!Rooms: Spacious and luxury!
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October 2023 by Chintan Shah
Convenient location near the airport but also quick access to restaurants and more.The rooms are updated and larger than a standard room which we appreciated as a family of 4. Service was responsive and overall great.
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October 2023 by Amelia Rose
An amazing location. Walking distance to stores and restaurants. The room was excellent.I think the worst parts about this hotel is the parking garage, the confusing layout and that the elevator doesn't explain that the lobby is on the 2nd floor.
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October 2023 by Pete kalme
My humble opinion about this hotel in one part has several places to visit and Shopping mall. On the other hand and perhaps it is not that it is exaggerated is that I perceived some unpleasant smells (Jamaica). But good place!
