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January 2024 by Elena Oyarzun
Andy was professional, kind and efficient. Excellent servicesThanks
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January 2024 by Andy Rodríguez
Great service, the manager helped us get a phone at an incredible price, I felt very well taken care of
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December 2023 by Stacey P
Went to purchase a new cellphone at 6:00 pm one night in November, the OPEN sign was on, the lights were on, yet he locked the door and left the store. Very inconsiderate and inconvenient but I'm glad that I went elsewhere after he screwed up my husband's activation with his new cellphone he wound up purchasing there.
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November 2023 by luis miguel Leon
The best customer service I could ever have, thank you , will recommend this store to everyone
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November 2023 by Hassan
Great team.good people! Terrific service
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November 2023 by Just me
The worst Metro PCS where I had the worst experience as a customer. The owner or the main company should do something. I was charged for an item $80.00, and the original price was $19.99. Please dear customer if you shopping over there be very careful and ask for a receipt. The incident happened on Friday, October 27 2023, and the most interesting part is that they told me their name was Louis, both of them. The story it’s longer but I just ask everyone to avoid that store.Metro PCS do something good at least for your customers. And if you want you can find my information just looking on the day I mentioned, with a return of transaction of $80.00 + taxThe associates had no badges.Shame on you, hope you will get your KARMA
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June 2023 by denise gordon
Have been coming for years and stopped because of the previous bad customer service. Came today to get a tablet and was taken care of. They were very patient with me and kind. I will keep coming back. Great customer service. Tipper and Malek helped me make my day better.
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May 2023 by Carlos Gonzalez
I came to transfer over from t-mobile and Victor helped me out. He was very helpful and everything was stress free. I purchased an iPhone 14 pro max and got an amazing deal on the price since I was opening a new line. I left with accessories and a smile on my face. He also was able to transfer over all my data and I had to do nothing other make a payment haha. Thanks again for the help ando recommend this store. Will keep coming back.
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May 2023 by jayypeso
Great experience, very helpful. Very nice.
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May 2023 by Claire Jeanine Satin
I found the experience well above expectations. The tech Tipper was exceptionally skilled, professional and patient. Also very friendly and thoughtful with customers. Even greeting each customer when they enter the store, creating a friendly atmosphere. The store is very well placed in the Dania Beach area which hasn’t had a needed phone store service. I would like to commend Tipper especially and also Victor who works with her.
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May 2023 by Marie Thomas
Came in and needed a new phone. Was helped by Victor, tipper and malek and they were very very helpful and kind. I'm really glad I came in to this store when I needed it. Super happy with my experience and will be coming to them in the future.
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April 2023 by Lamantha
This is a recommendation for Metro T-Mobile on 102 S Federal hwy. Miss Lulu and her team makes sure you understand what your service is and what you're eligible for. The service at her establishment is far more professional and informative than the service in Miami. Which the do not spend time with there customer. I meet with one other Metro employee in West Palm Beach off Obama highway and she to was professional. Thank you to a person like Miss Lulu and her team miss Lulu was knowledgeable and was so helpful I will never go to another location
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March 2023 by O A.
Dont go to this one unless you want to hear loud music and become overwhelmed with the smell of weed. Some guy that has dreads was really rude and dismissive. Worst store ever!
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January 2023 by Krystyna C.
I wasted 4 days trying to connect unlocked Samsung. On day 1, agent charged me $21.29 for connection, only stating phone was not compatible, after actually he connected it and I requested to tell me how I could transfer data from old phone, as he refused doing that, stating Metropcs does not do it.He refused to refund $21.29, and stated to reconnect back my phone waiving charges, lye as I found 7 hrs later home, I was cut of services, not registered even though I just paid my plan for next 3 weeks, Feb. 15, 2023 I was shut off services for 24 hrs, including emergency, that I had.Day two, I returned there to reconnect my old phone, agent refused it stating it was damaged. Only upon me calling 611 customer service from store phone, agent registered back my phone, cutting me off 611.Day 3, Monday, I returned to speak to manager, Rafael, who actually walked out on me, stating that Agent was doing me a FAVOR trying to connect my new unlocked phone, framing Agent job, charged and paid $21.29 as a FAVOR. In the meantime, 611 customer service told me twice the unlocked Samsung was PARTIALLY COMPATIBLE, partially unlocked, refurbished not new, offering me connection however putting doubt in the phone quality.It is clear that phone could have been connected by the agent, additionally 611 customer service offer connection free of charge, which is twice agent lied to me, charged me for connection he did not/refused provide, and withheld that 611 offers free of charge connectivity. In addition, he refused transferring data from old phone to new, in spite of my statement Metropcs did it always including three months ago buying the previous phone transferring data from phone I lost in September 2022.No wonder, the store is empty with no customers, as agents under Rafael management refuse services and work as if they DO A FAVOR FOR SERVICES THEY CHARGED ME, THE CUSTOMER AND ARE BEING PAID BY METROPCS CORPORATION.I made 4 611 customer service calls with complaints each time, no follow up.Also, the Metropcs headquarter in Texas phone number is disconnected, so is the District manager! Looks like Metropcs is a sinking ship without the captain, without the leadership and without oversight and supervision. After 14 year's of service, I consider switching the company, however will report it to FCC and encourage others to do the same.
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January 2023 by darryl patrick
Been to this store on 3 occasions all but one time the staff was extremely rude and even had the audacity to say that customers were stupid. This was said to my fiancee implying she was stupid. This is unacceptable behavior for manager and needs to be handled. His attitude is he is better then everyone else and he is right and you are wrong. Unless you wish to get treated rudely I would Highly advise to never go here