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October 2024 by Moises Abreu
Beware about the Double charge.
I went there on the 28 and paid cash and rest on card and there machine said approved. I was waiting for it to tell me about receipt but needed to be somewhere and clerk said she could just put email when it comes up. I left and while on road I got call, that they are left with bill as it didn't go threw but on my bank it was saying pending. I went over there and they had me run it again and they said charge would fall off. I knew I couldn't trust them as I am A bartender with dozen years experience and I know these pos systems very well as I have always been the one employe that could always identify problems in the pos system. I called my bank instead and informed them and they said it's pending but they will file A claim so incase it does go threw then the bank will go go threw with claim and reverse it. Today I looked at bank charges and there pending went threw and I did see bank reversal on one of the charges so they did try to charge me twice but bank had to go get it back themselves. I called to make sure they won't go back and try to get that reversal but instead they was arguing that they didn't try and charge and claiming my bank was wrong . I had flat tire and on phone i told women hold on one second as i was dealing with tire place. She hung up so I just wanted A simple we won't go try and get that money back since my bank reversed it and they will still have right to fight it. I called bank and bank did tell me both went threw and bank went and got money back . So I went to store and all I wanted so apology but instead I got aa rude manager claiming on there end it says I wasn't charged but my bank says otherwise. I just wanted A closure of na we won't try and get that back and I apologize. Never got any of that , I got a manager that elevated with me instead of saying I'm sorry you see that on your end but we won't go try to reverse that one that bank reversed so you don't need to worry about it. I rather not send pics on here of my bank statement but I will if you write on here trying to claim chase bank is wrong lol and if ya didnt try and extra charge ,then bank wouldn't have needed to reverse the charge. I went back to store to get simple apology and that it's done on there end which being A bartender , I know if I apologize about my mistakes people will respect me more. I been to many these stores but I know to never return to this location. Also manager claimed about employees the day I got charged saying I said they were mean is false, those clerk and manager on that day was very nice For people reading this I am sorry this is so long but hopes this helps. The manager Andrea should not be working in customer service on any level and she is the rudest gm I have ever ran into in my life because she had no deescalation skills . She' A big reason why I will avoid this store.
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October 2024 by Sebu Viviendo
It is my place in the world of domestic goods and in that particular store the attention is majestic. From the manager LiLy, Debora, Lisandra, Angie. They are a unique team with unmatched human quality.
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October 2024 by M Maya
Good attention from advisors.
Better prices than at Sephora... but with less assortment in some brands like Hourglass.
Very nice and pleasant places.
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October 2024 by Eulay Magallanes
I recommend the attention of this place, I had the privilege of being served by George, a very polite, attentive and very helpful young man, I congratulate people who have this capacity for service, thank you George??
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October 2024 by Nat S
very bad service, better to go to Sephora across the street. I saw dislike towards myself or I owed something from the cashier curly hair, quite provocative behavior. maybe because I'm white! but I won't go back to this store the atmosphere is terrible
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October 2024 by Briana Marquez
Emily at the benefit brow bar was amazing! I laminated my eyebrows and I love how they look.
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October 2024 by sunkissed doll
Went shopping at this Ulta today to grab some last minute items for my birthday and even though they ran out of a lip gloss I was hunting for , the sales rep named Millie was very helpful & went out her way to make sure I have all I needed as well as substitutes for what was sold out ( she actually checked the back y’all lol top tier service ) ! She definitely saved my birthday , I even signed up for a MC with Ulta :D . It’s people like her that make make up shopping efficient , organized , & stress free 10/10
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October 2024 by ليالينا الحلوة
An oasis for every beautiful woman
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September 2024 by Gabrielle Watkins
I had the worst salon experience today 8/10 with Taman Muhamad. Last weekend 8/3 I spent over $1300 to have 24 inch K-Tips installed, I loved them and only had them for 7 days. I came into the Ulta to get long layers because a “master stylist” was available for a Saturday appointment. We had a lengthy consultation, I explained how I wanted a half of an inch off the longest layer, I still wanted the length I paid for but long layers for movement. Taman understood and began cutting, she had a technique to move all of my hair to the back where I couldn’t see in the mirror but I thought I could trust this “master stylist” and because we talked about only taking a half inch off, what was there to worry about? It wasn’t until she flipped my hair forward where I had to fight back tears because I was so shocked that it was 5/6 inches shorter. I don’t believe in confrontation with the stylist so I went directly to a on duty manager, she then gas lit me into believing that is what I asked for, even after I showed her proof of my 24 inch extensions getting installed a week prior.
It wasn’t until Andrea (general manager) of this location, was available to speak this afternoon, not only did she hear the situation fully, but she took action on trying to resolve the issue. I’m glad I received a refund for the haircut, but I wasn’t trying to get a free haircut, I want the hair that I paid for back on my head. The pictures posted is a before the cut and after, every time I look at the after photo I cry, I worked so hard to save money for that $1300 appointment and now it’s just gone.
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September 2024 by Mapu Fajardo
I love
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September 2024 by Tali Guttman
Good ulta coming back.
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September 2024 by coel thompson
Very nice store
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September 2024 by Nicole Sky
Nice store with a lot of variety and products, but the products are expensive.
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September 2024 by Brandy Wentworth
If you have curly hair and need a wonderful stylist, go see Stacey! My curls went from messy to defined and I love them. Thank you Stacey!
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August 2024 by Katia Demeire
Although I like the variety, they seriously lack employees when you need guidance, it didn't used to be this way and the very few that are there are not proactive to ask a customer if you need any assistance
