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April 2024 by Dianne Adams
I ordered a birthday cake for my husband at the Champions Gate location in Florida. The service was poor and they didn’t know what I was talking about when I went by to pick up the cake. It took all three Black guys working in there to figure it out. The cake part was old and stale, and for a $50 cake it should have been fresh and delicious. I won’t waste my money there ever again. Plus, there wasn’t any ice cream to buy. The bins were empty. We bought 6 donuts and they were stale.Don’t go there, it’s a waste of time.
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March 2024 by Jeff VanderWerff
Probably the worst Baskin Robbin’s in the United States. No labels on the flavors, no bananas, no hot fudge. Employees didn’t know how to make the sundaes we ordered (off the damn menu) and worst yet, just didn’t care. Unbelievably bad.
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March 2024 by Mark Taylor
There were only 24 tubs in the case -- definitely not "31 flavors" -- and more than half of them weren't labeled. When I remarked on it, the employee just said "yeah." He didn't take it upon himself to identify the flavors. I asked what the flavors were, and he asked which ones. When I said that I wanted to know all of the flavors, he named fewer than half of what was there and said something about a bunch of them being reuse of other ones or something (really couldn't understand what he was talking about).My family and I quickly realized that we weren't going to be able to get service here and left.
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March 2024 by Antonia Taylor
Entirely disappointed. Walked in the flavors weren't all labeled, had to ask what was what only to be informed that the majority of the icecream was duplicates 3 or 4 of the same flavor in the cooler.Walked out without buying and went to coldstone.
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January 2024 by Emma M.
employees were extremely rude, my coffee tasted like water & had ZERO ice. Ive never had a Dunkin experience this bad, sucks its the closest one to my home. would rather travel to a different one.
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December 2023 by Kayle Kirby
If you want to see ants while looking at ice cream this is the place for you. Also managers do not know what a quart is.
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December 2023 by Staci B.
This is the worst Dunkin I've ever been to. While the bar is not high, since Dunkin frequently gets our simple order wrong, this one was off the charts bad! We ordered a large unsweetened iced tea (which, surprisingly, was correct!), an XL hot coffee with cream and 3 Splendas, and a chicken croissant. The coffee was leaking out of the lid and burned my husband in front of the cashier, who merely laughed it off. When he was able to drink it, it tasted like watered down tea with milk. The chicken croissant... where do I even start?! The first sandwich was burning me through the wrapper and bag. Once I was able to safely open it, I saw that it was completely black on top. We took it back to ask for a new one. They replaced it with... another burned chicken croissant. Their microwave (or whatever heating element they use) must be set to hades. I'm not even exaggerating. I don't know how to describe how bad it was! The 2nd croissant, which was supposed to be better than the first one, sat with the wrapper open for approximately 20 minutes and still burned me! Both croissants were black on top and crumbly and dry. The person on croissant/sandwich duty must enjoy eating food straight from the 8th circle of hell. While this review may sound like an exaggeration, please believe me that it is not, and do NOT order anything from this Dunkin at 5 pm on a Sunday, or risk watered down drinks and molten sandwiches. May the odds be ever in your favor.
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October 2023 by Kenneth Colon
An ice cream shop that has no ice cream of any kind on a Saturday night.
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October 2023 by Glenda S.
I ordered the wrong coffee.. i went back to purchase a new coffee and they gave it to me for free.. that was very nice of them.
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October 2023 by Aliana Wade
Stuff is friendly but empty inside . No icecream cakes available . From the beginning to come inside you can see door handler dirty ..
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October 2023 by Deb M.
The worst of the worst when it comes to service. Lines are always extensive both inside and drive thru. They don't seem to have a clue what they are doing. Nor do they care whatsoever. They lose business daily because people don't want to wait or can't wait in those lines. Can't imagine how they possibly stay open. I guess all the tourists. Tried the place a couple of times to give them a fair chance and just absolutely horrible service.
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August 2023 by John S.
Terrible service i went through the drive thru and the cashier told me they didn't have anything wanted to order. i said can i have a pumpkin spice latte. they're out. milkshakes. no icecream. caramel drinks. No caramel. any lattes. don't have the ingredients for a latte. BOTTLED DRINKS. They're all out. I ended up just getting mini doughnuts and not only did they underserve me the doughnuts look like like someone ripped a piece off or took a bite. The woman who took my order obviously did not want to work or walk to get any drinks. i went inside to buy a bottled drink and they had all of them the fridge was 1000% full.
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July 2023 by J.R. Workman
This place has got to be a money laundering scheme by this point. HahahI implore you, do not even bother, if not for your health and their continued sad existence. Better believe the ice cream gets messed with here. ?
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July 2023 by Yahaira Cintron-morales
Really bad services, the ice cream cake old and went 1 of the employees and when they brought out the cakes they were all messed up and ruined and 2 of the other employees were laughing behind the counterI hope this goes to a corporate and them take action.
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July 2023 by Alfred Feliciano
Very lazy staff hardly open their mouth to talk and basically deaf. And definitely no 31 flavor anymore. Don’t stop here.
