Optical Outlets is a doctor-owned and operated eyewear resource with over 50 locations throughout Florida. They offer eye examinations, designer eyeglasses, custom contact lenses, and a tremendous variety of discount and designer eyewear. The business is noted for its exceptional customer service and a vast selection of frames. Reviews highlight staff who are super helpful, nice, patient, and kind, often going above and beyond to meet customer needs. Employees are described as calm, pleasant, and professional, providing amazing and wonderful service. They demonstrate great customer service by fixing issues, making adjustments, and ensuring prescriptions are accurate, even when problems arise. Staff help find frames, handle insurance, and work diligently to resolve concerns, showing they really care about patient satisfaction. While most experiences are positive, some customers report occasional frustrations, such as longer-than-expected wait times for glasses or a lack of notification when orders are ready. There can be challenges with getting a perfect prescription or functional pair of glasses, requiring multiple visits and adjustments. However, the team consistently works to fix problems, making sure glasses are perfect and addressing all concerns. The overall atmosphere is friendly, with pleasant front desk staff and a professional team dedicated to providing outstanding service.
Visited for contact lens fitting and honestly thought it would take forever. Surprisingly, the specialist handled everything smoothly and taught me how to remove lenses properly without frustration. Left feeling much more confident than when I arrived there.
May 2026
Had a great experience, quick exam and process. Tami was absolutely phenomenal at checkout, super friendly and knowledgeable!
May 2026
Tami was great! excellent service and made getting new glasses an easy process.
