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December 2024 by Nubia Dominguez
Hilda was very rude and disrespectful. She decided to share my personal information out loud. She started making some snobby smart remarks as well while I was waiting for my transaction to be processed. I was there precisely at 4:43 pm Dec 13, 2024.
Disappointed with the disrespect and professionalism.
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November 2024 by Jessenia Morales
The worst branch I have ever visited. They don't take good care of you. You arrive and you are waiting for more than an hour and in between they tend to two people who arrived much later than me. Then an appointment comes from 2pm to 2:17pm and they still want to attend to it before me. From the moment I arrived until the moment I left, the bank was very full because they are slow, very slow and stopped. Thanks for the terrible service. Look at the cameras so you can realize it. Thank you
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August 2024 by S. L.
Can almost guarantee ATM is not working AGAIN and AGAIN
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July 2024 by Laury P
Leslie Davila was excellent very courteous and knowledgeable. Everybody is always polite and make you feel welcome.
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May 2024 by Grace Haderle
I was helped by two ladies who went above and beyond to help me with my issue in closing an account. There was an issue with the account being blocked and Truist helpline couldn’t help me. The two ladies who were the only two people there did everything they could to find a solution for me. Very impressed with the service here.
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November 2023 by Marie Dorlean
I like truist
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August 2023 by jody trudell
Rude manager
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June 2023 by Janie S.
Very difficult to get an answer on the phone. Then I get charged $5 for them to research a question about a deposit !!!??? I did the research, and brought to their attention, no harm done by looking for another financial institution, this is terrible service, at best.
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March 2023 by Mike Wilson
Loved SunTrust bank, but since they became Truist they are absolutely HORRIBLE! We banked with them for over 20 years with no issues until they became Truist. Our last experience was bad enough to make us close our accounts. They froze an account and stopped scheduled online bill payments because they said there was no signature card on file. They did all of this without notice, not even any advance notice or courtesy phone call asking for us to come in and sign a new signature card. We called their customer service number but no one there could tell us why they froze them and temporarily seized our funds. I spent 2 HOURS in a branch before anyone could figure out what was going on (and I'm still not sure if that was the issue!). I'm CFO of a real estate development firm that has multiple accounts with Truist. We've run several hundred million dollars through the bank over the last few years in sales and acquisitions with plans for several new multifamily developments in the works. Truist bank, ask yourself if your incompetence has and will impact our future business with you???
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February 2023 by Cameron Shelton
Bring a folding chair: you’re going to be here a while.
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February 2023 by Kiara Rodriguez
One star because if they had a 0 star review I would be using it. I am completely amazed how this bank operates. They have the rudest and most unprofessional tellers. How is this possible? We come here and trust this people with our money and can not even get a “HELLO” when you approach the tellers. No customer service at all!!!! Completely dissapointed! Will be closing my account and finding a better bank! Which at this point it looks like any bank would be better than this nonesense.
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February 2023 by David caldwell
Three tellers, no one in the drive thru line, one person at counter, and still had to wait 13 minutes to see a teller..WTH???
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October 2022 by Rosemary Myers
Closed Saturday. Went back on Monday. Closed. Sign on door says closed for reasons beyond our control. Always something with this bank
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August 2022 by Clementine Sorriso
Customer Service is not good at all. My mom has been a customer since last year and I have to go with her, because she is elderly. And wow! What a change from her previous bank. I don’t usually leave negative comments, but this need to be done. Need to improve customer service. Those tellers behind the counter are so rude… and btw My mom had problems with my her deposit form because they filled it out wrong… what a mess of a bank. I don’t recommend this bank in general.
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May 2022 by Elizabeth Lyle
This bank will run you around, waste your time, and steal your money.
