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September 2024 by Kristina Stutts
Always a great experience. Merchandise usually comes quickly and always packaged well.
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September 2024 by Rachel South
Nothing but amazing experiences with this business! Between the pricing, shipping, and customer service, I will always use their services!
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September 2024 by Jesiree Carrera
I’ve been shopping with the family for years and they’ve always been great to me and my family. Shipping once my orders have been placed were incredibly fast and they also have a really convenient pickup option for last minute and discounted goodies from the outlets! They’re close to Disney and get to truly know their shoppers. They do so much and I can’t wait to get my next orders from them!
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September 2024 by Amanda Carlow
This family does the unthinkable! They shop for the most magical items while I am not able to attend Wdw, they bring the magic to my family! Thank you so much for all that you do for us!
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September 2024 by Jennifer Mehra
Be wary of their business practices. They list items on the site heavier than they are so that their web host will increase their shipping. Multiple customers have complained about their shipping methods. They take 0 accountability of any mistakes they make. I ordered multiple items through a FB shopping live and I was never given an invoice and my account was deactivated. They would rather lose money than honor their rule of “once we buy it it’s yours to purchase”. My items were released to their other customers when they were gifts for my 3 y/o daughter. Orders take longer than they should due to poor work ethic and the employees playing video games.
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September 2024 by Daniele Downey
I placed an order over a week ago and have not received any shipping information. I emailed custservice three times amd have gotten no response. I'm beyond frustrated. I just want to know when my items will ship as they are for gifts but no one is answering my emails and the customer service phone number just rings and rings.
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September 2024 by Jussy Z
Great business and fast shipping.
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September 2024 by Martin Pittman
Great store with a very large selection of both current and past merchandise. You can find most things here. Customer service is quick to respond, friendly and helpful.
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September 2024 by Sarah Nickle
Little oversharing backstory on how I stumbled upon this family business:
I am a Tampa native and love visiting the parks. However, life happened and I moved to another state and am unable to visit as often as I would like to.
My family and I recently celebrated my son’s 3rd birthday at the parks and when you have children, you understand that there is no limit to their happiness. Before heading home, we stopped at the Character Warehouse and purchased some merch. One of these items being a sippy cup and straw for my son.
Fast forward to about a week later, the cup ended up in the dishwasher and destroyed. I was sooo upset, it was baby Yoda.
This launched me into obsessively trying to replace the dang cup and I found WDW website, hastily I requested a membership and joined their FB pages.
Upon acceptance, I was immersed into a live shopping day where I spotted the cups designed similarly to the yoda one. I commented, could you please see if they have one there?
WITHOUT hesitation, Jenn and Kimmy walked to that section and checked. Unfortunately baby Yoda was GONE.
But this act of true customer care and dedication won me over. Not only did they show care for my needs,, but for everyone else.
Their lives tend to last 3 hours- 3 HOURS in that small, cramped store. They do not complain, but they do make sure everyone is taken care of.
You’re probably wondering- Since this day, I have not found the Yoda cup to replace the destroyed one, but I have become a dedicated customer who has only had positive experiences with the family.
AS A REMINDER, this is a family business. This is not an Old Navy or Target. They are not Disney associates. They created a business to bring people cheer and they only charge 13% on top of the products final cost.
Some orders process longer than others, because the orders have to be manually processed. There is no warehouse workers, logistical workers. You cannot expect Prime delivery. However, I have found delivery time to be a reasonable turn around.
In the short month I have been a member I have noticed a lot of new customers treating this family like they are below them. Or older members who have become entitled and boss the family and other members around.
Fortunately, the family has a strict policy of banning people from the group who tend to get abusive.
I do not personally know this family, but I am extremely amazed at how they treat every person. They literally go out of the way for US. They are a top-tier family business.
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September 2024 by kristi wilcox
I stared ordering from wdw outlet several years ago. they have a huge assortment of disney items from disney world at very discounted prices. the family who runs this business is very caring and very fair. they also do shopping at primark and character warehouse . 2 times now i've been given options to add more items onto a order to save on shipping fees and also the shopping fee. I feel they go above and beyond to make sure you are happy with their purchase, they are all very helpful in making sure when live shopping to answer questions o9n items they are showing , and even try things on so you can see how the sizing is. I have been very happy with their service , they are a small business run by their family and their motto is to be fair and treat the customer with respect. they do a excellent job at shopping for my family. Shipments have all been wrapped secure and padded well and shipped in a timely matter, thank you wdw outlet for your service.
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September 2024 by Lauren Boyce
This family is the best there is! I have shopped with them for years now and have had nothing but fantastic service. These guys put so much work into getting good deals and then go the extra mile in taking such good care of each item in each package. Ordered many fragile things that have never come close to breaking in transit. Any concerns or questions get addressed with kindness and professionalism. This family run business is 10/10.
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September 2024 by Elliotsmydragon “Elliotsmydragon”
Are you in need of great Disney items or primark finds this is the place to get those items ,the family as we call them are so fantastic … I love all the items I’ve purchased and always wrapped so not to break one and care of the lougefly bags as well , please use there services and experience the greatness we have all had
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September 2024 by Katherine Addison
I love shopping with Your WDW store. They go out of their way to help bring a little Disney magic to me when I can’t get to the parks myself. I recently got a new phone and knew i wanted an authentic Disney cell phone cover similar to one I purchased in the parks for my previous cell phone. They let me know what was available and soon had my choice to me. Thank you so much.
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September 2024 by Dianne McDole
Great service and shipping speed. Everything is always packed extraordinarily well - never any breakage. Have saved tons of money on Disney merchandise and haven't had to deal with the craziness of physically going into the outlets!
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September 2024 by The Hand That Heals
An incredible family run small business that continues to deliver the best Disney items for those on a budget. I have terminal cancer and lost my 7 year old daughter who was a Disney fanatic. The crew at wdw bring magic to my door when I cannot get to the parks and recently I went through surgery and needed sweats Megan was nice enough to tag me in a live and specifically searched for my size and showed me tons of options. There customer service is unmatchable.
