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September 2023 by B
The people working in this store and I’m mainly referring to the supposed manager in this location is argumentative, condescending, rarely knows nor is educated on what his store carries, as well as has a lack of understanding about what the specials are for that month nor how the specials work. He likes to argue with customers, and then when you request him to call his district manager so she can properly advise him on specials for the month, what’s included, and how it works, she apparently can not be reached. Had she properly trained him and went over details for that months specials maybe he would be able to help clients and not argue with them about stuff he’s not been trained on. He actually called another manage at another store than proceeded to put her on speaker so I could over hear their conversation and here her talking negatively tryinghim to just “just do it and shut her up” as she didn’t know he had her on speaker and I could hear her. That’s how unprofessional he is. I recorded the whole thing . can’t even get a proper same day delivery from this location when I’ve been charged and paid for that service. I call to make sure the order has been processed and is being delivered same day, because too many times it has not been, and the manager tells me that it’s up to door dash because per his words “you hired to door dash to deliver the order”. He doesn’t even know how it works. This is the manager. He tried to say it was the same as when I order food from door dash. It’s up to them when they decide to bring it whether it be today or in 2 days. This is literally what the manger at this location thinks. I did not hire door dash. I placed a same day delivery from the Cosmoprof app. Cosmoprof hires door dash to deliver it, not the other way around.. I’ve been dealing with this ignorance at this store for years now and have said nothing. Clearly the district manager and corporate do not care about how people are treated in this store nor if the employee’s are properly versed and trained. The district manager needs to do better. Your employees are only as good as you are and like they say the fish stinks from the head down. Upper management is doing a terrible job and it reflects in that store. As hairdressers we talk and I know many people have told me about them having similar negative experiences at this location. I try to avoid going here as much as possibly, but unfortunately it’s the closest one to me and sometimes I have no choice. Do yourself a favor go to the one in Hollywood (they are more polite and seem to know what’s going on) or Tamarac if you can’t get to the one in Hollywood. I’ve held off on giving a bad review at this location because again I’m forced to go there, but I’m tired of the rude misinformed people at this location and it’s the actual manager at this location that is like that. He’s very rude. DO BETTER!!
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September 2023 by Margie Arduino
They don't have alot of products
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January 2023 by Cyntia Castaño
The king hair guy working there clearly didn’t wanted to work. Never come here
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August 2022 by Marvicth Ceccato
Froilan was really helpful! He helps me with some questions I had! Thanks
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July 2022 by Princess Rivera
Not open it’s 8:30am I called and everything
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July 2022 by Tony Palmer
Sign out for closed for lunch then says closed today 7/24. Update your Google listing if this is going to happen. drove out the way for this. Horrible
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July 2022 by PaulnMargo Downing
Super friendly and helpful staff. Clean and well organized.
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November 2021 by John Balint
The davie store has nicer people working than in most other stores .that said there is never enough things I need .
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September 2020 by Lovette Graham
The sale rep was very welcoming knowledgeable and patience
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August 2020 by Elizabeth C.
They advertise they’re open until 4PM and I just arrived to find them closed at 3:30PM. Lazy and misleading.
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August 2020 by Maria Del Fierro
Unaccurate hours, closed when supposed to be open
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August 2020 by Julie Verona Hallman
My happy place
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July 2020 by Charles Dubelier
Called the store and the person did not speak English.
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July 2020 by Zevastian Morgdort
Great place to get professional products and tools. Good variety of it. The girl from Venezuela and the guy from Nicaragua were very nice and lovely. Clean and peaceful place! The guy with long hair was shyly or special but nice too, he said Hi in a cool way. I liked this store and I recommend people to give a try! Love it!!!??
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July 2020 by Amelia Vazques
The black-haired Venezuelan who cares for people is lousy. He doesn't have good customer service.For who woks there,you ask him and he doesn't know anything.Horrible customer service
