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April 2024 by Sonaly Alvarez
The croissant was cold and not freshly made. Bad tasting coffee. And it was 6:30 in the morning. What will the rest of the day be like?
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March 2024 by Naomi Aziz
Best iced latte I had from
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March 2024 by N Rivero
I felt rushed through the drive
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February 2024 by Henyelberth Leon
I need someone teach the guys how to do a french vanilla coffee. i buy the coffe and them I have to throw it away. everytime in just this store. and I can go back because its in my way to work.
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January 2024 by Alex Lu
Every morning starts with a cup of cold Maciato in this place.
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January 2024 by Erne Mtz
These kids charged me 3dollars tip without consent. Drive through order was $7.51, some girl charged my card and the next day it posted for $10.57It’s only 3dollars but you shouldn’t be charging tips without asking first. I wonder how many ppl have they done this
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January 2024 by A Will
I placed a mobile order and went through the drive thru to get it. This was my first time at the location. When I got my coffee, I thought the cup was kind of light. So, I opened it to look at it. All I saw was pure white foam. Once I tasted it, I realized it did not have any coffee in it. I was not upset because I know that mistakes happen, and that’s ok. So, I parked my car and went inside. As I was standing at the pick up counter, one of the staff members handed the young lady making the coffees a cup that looked like only cream and flavoring was in it. He asked “does this have any coffee?” She responded, “oh! I knew something looked different!”, and laughed. She then proceeded to add expresso to the drink. So, I got the young lady who was working the drive thru’s attention (she was very nice) and told her there was no coffee in my drink either. I said it nicely, and showed it to them. The young lady making the coffee quickly said, “There’s coffee in there.” Then she turned around and started completing another order. The young man looked at my drink, added some expresso to it and said, “there, that should be better.” I said thank you, took my drink and walked out. What I have a problem with is that sometimes, mistakes are made and we know it happens. But for the young lady to deny what I was saying, then turn around like I don’t exist, not even willing to fix her mistake….that’s a problem. If I were rude and acting crazy over a simplecup of coffee, that’s different. All I wanted was my coffee that i ordered and paid for. The service and willingness to assist customers, especially when YOU made a mistake, is super important. I know because I manage multiple stores. Please do better.
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December 2023 by Maureen Forbes
There seemed to be only 2 people working the drive through. I was in the store. The employees looked through me and didn't even ask if I needed help. Naturally, after a while of waiting, I went elsewhere.
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December 2023 by Elisha M.
So far, any location in Florida has been great. I feel like the coffee gets worse from state to state…. Anyway, - Dunkin is the Best. They know what I mean when I say “extra caramel” and the coffee always taste freshly brewed. Love ❤️ Dunkin!
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December 2023 by Jason A.E.S.
I walked in and placed my order (extra cream, extra sugar & extra flavor) I get my coffee and it had no flavor so I asked for an extra shot of syrup and the cashier stated i needed to order that ahead because they charge for it but my recipe and cup both say extra extra extra... they need to learn to read and be respectful, they reminded me of the awful experience I had at the 84 & 9th ave dunkin, awful awful place...
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November 2023 by Deb Toth
Always get good service. If your coffee isn't how you want it, they correct it without complaint.
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November 2023 by Dorrian Images
Placed a mobile order this morning 10/27/23. Ordered the maple bacon with egg and cheese. The sandwich was cold and not even toasted. I was expecting a nice hot sandwich, not a cold one. I’m so disappointed and did not have time to turn around and return it, since I was on my way to work. The quality of the food has gone down at this particular restaurant. What a shame. I tried calling the number on my receipt to speak to someone, and all I get is a recording that they are busy and to try again later. Unbelievable. Never again will I return. And I have been coming here for years always on my way to work.
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November 2023 by Taylor W.
I decided to go in cause it seemed like a really long line. I was standing in line there was only one other person in front of me, no one acknowledge us for like 6 minutes and when they finally did they were rude and than super slow at getting a simple drink. Y'all gotta learn some customer service skills.
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October 2023 by Lina Awesome Agent
I was so excited to come try this location because it is not as congested as the North Side of University. I arrived and was taken care of immediately which was good! However, when I went to go sit down the table and chairs were filthy. I am not usually a picky person but it was that bad and the reason why I feel the need to write a long review and further explain. I then went to ask one person for help whom told me to wait and never came back without me even telling them what I needed. ( Mind you there is no one in the drive thru or the line inside at this time) not sure what could be more important than a customer but I thought ok and said nothing. I then asked the girl that helped me make my purchase and she said she would be right with me. I got so tired of waiting and went outside to work and enjoy my tea. Due to the sun I could not see out there so decided to come back in. Once I did the gal that said she would help, had just finished cleaning the table but it was done so quickly that it was not cleaned properly at all. I had to grab my hand sanitizer and some napkins and wipe it down thoroughly myself. Once I sat down the table was wabbling (of course lol) I the customer felt bad bothering the employees after all that and I grabbed a bunch of napkins to place underneath the table so it would not wobble as much. The floor is so sticky when you walk it makes a noise. It desperately needs to be broomed and cleaned. Lastly, the employees seemed to have switched shifts and no one seemed to checked the floor tables, countertops, etc. I do not intend to get anyone in trouble but as an ex consultant in the hospitality industry. I clearly can tell that management is lacking here. It seems like no one is holding anyone accountable or putting any team effort into the place to keep it in good shape to attract more customers. The employees got the selling and serving job done but, the cleanliness of the place made me feel weird about consuming anything. It all made me a little skittish because if the front of the house is like that, it makes you wonder about the back of the house. I rarely write reviews but I felt it is necessary. You guys could be banking making money and employees could be thriving and maybe making nice tips! I hope it gets better and I can give it another try because the location is awesome, there's plenty of parking and Starbucks is overrated! But, maybe this is a good example why people go there....?Parking: Lots of Parking
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October 2023 by Elizabeth Prizant
Excellent service, and my hot cafe latte is made perfectly. The doughnuts are always fresh, and the place is kept clean.