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April 2024 by S Fletcher
Massage was great although I didn’t get the hot stone massage that I booked. The facial was ok until I got in the car and realized I had caked up product left in my beard on the side of my face… on the way out no staff members said anything checked me out seeing caked up product on my face it wasn’t until I got in the car and looked in the mirror and seen. Very upset I could’ve had a meeting or something after to let me walk out of the office with a build up dried product on my face/ beard. Canceling my membership.
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March 2024 by Wes Mccool
The girls at the front desk were pleasantly welcoming. I went for a men's facial and had the pleasure of having Ashley as my specialist. She was very friendly, easy to talk to, and almost made me fall asleep from being so relaxed. Will be back.
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March 2024 by johnny Figueroa
I usually experience a warm welcoming at Hand and Stone. However, today, March 7, 2024 during my time here the energy and vibe of this place was off. As a regular customer I am often offered a hot towel, coconut water and friendly greetings to make myself comfortable prior to receiving my massage. The towel I was given was cold and no offer of any beverages were made. I brought this to the directors attention and no changes were made. The director who assisted me while I waited did not give off the energy that matched my massage that I received. I do have to say that my massage was worth remembering and I booked two more sessions. As a customer I am big on receiving great customer service and this place lacked in that department today. It’s shameful that the welcoming experience did not match the enjoyment of the massage. This is my relaxation time and it was stressful waiting for a massage in a place that was just not welcoming as it usually is.JOHNNY FIGUEROA MEMBER
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March 2024 by Naimah Robinson
He was extremely professional and nice but massage lacked technique to me. He was all over the place.
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March 2024 by Standra Booker
This was truly a 5 Star experience. Mia welcomed me and listened to my needs. She went above and beyond to ensure my visit was pleasurable. My massage therapist, Marlene, is phenomenal. I highly recommend this location and I pray others are blessed to come in contact with Mia and Marlene.
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March 2024 by Starr C
Massage was great. Laurent you were wonderful. She gets 5 ⭐️.However , the front desk will convince you in any way possible to get a membership. I was told along with 2 other customers that I was going to pay an initial setup fee of 69.99 to start my membership, and with that my next scheduled massage will be free of charge. I even made sure I clarified this with them before leaving to make sure I understood correctly. Lies and I don’t seem to be the only one with this issue. I go in for my next service in Miami Lakes and was charged. Miami lakes seemed to be confused as to why I was even initially charged(weird). I called Davie to express how I felt I was mislead into purchasing a membership and was told it was a “miscommunication” and since they give me $150 worth of coupons at setup and discounted rates, they were only able to offer me a complimentary aromatherapy with my next service (hard eye roll). Feeling pretty scammed and deceived and will be canceling my membership. After reading the reviews on the process to cancel, I’m not looking forward to the inconvenience that could present.Hope the massage therapists make it through this company, I can’t imagine they keep consistent clientele.Please don’t contact me. You were little help over the phone and I already don’t trust your services anymore. Transparency is loyalty. Have a great day.
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March 2024 by Mary Leon
Gotta check out the Hand and Stone Massage in Davie, FL. Great customer service but an extremely awesome service by Audrey - she knows all good things for your skin and gives the best facials ever. I am very happy with how my skin looks.
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February 2024 by Mindy Hokama
Staff turnover is so high it is hard to get a consistent experience. New system for tipping asks for a 50% tip but just days 20 or 25%), doesn’t provide change anymore if you want to tip in cash.
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February 2024 by Amanda Silverberg
Massage by Vinskee!!! My only complaint is that it wasn’t long enough. Vinskee made a great first impression. He was professional, hospitable and kind. It had been a 4 years since my last massage. So it took me a minute to actually relax. (Mom of 2 here).But by the end, when he woke me up because it was over I was stuck in a trance. I was on a mission to find someone that could do this. After choosing “any provider”, I got super lucky with Vinskee. I Highly recommend him and I’ll be back. I received a Swedish massage, he was able to determine my tolerance level on his own and got the pressure just right. I think I dozed off somewhere between the head massage and the foot massage. I’m not a huge foot massage person, when he got to my feet I was petty alert,(worried it would hurt) but never thought a foot massage with his technique would be so perfect. Whatever he did with my toes, had me in another level of relaxed. ?Hand and stone sent an email, asking for feedback, but you have to call to provide feedback ?. It’s 2024, H&S… phone calls are so 2021. I was so impressed by Vinskee today and wanted to recognize him for his outstanding service. So I had to come here, not the end of the world but providing feedback for your staff should be simplified. In case they need to improve on something.
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January 2024 by Peyton Naomi
Best place for facials !! Every time I come here for a facial I leave with my skin feeling clear and replenished! Ask for Audrey, she’s amazing!!
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January 2024 by Arielle Thomas
Joanna is amazing!!! Book with her with massage!Mia the front desk manager is also very sweet and is very helpful when booking and talking about the membership
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January 2024 by Christy Machado
Just had the most amazing experience at this location. Henry was my therapist and he was amazing! So warm, welcoming, and made me feel so comfortable and was very knowledgeable and just an overall amazing experience.
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December 2023 by Jeanne Allen
The spa is warm and inviting the staff is friendly and welcoming. I have loved both the massages and today my very first facial and I feel amazing. Self care is a great value for the money here
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December 2023 by KAITLYN DUBICKI
Lindsey is the best when it comes to facials and Sebastian does amazing massages
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December 2023 by Rene Dubicki
Sebastian is amazing at giving massages. And I love Lindsey my face has never looked so good.
