-
March 2024 by Andrew Nance
This is how I received my special order to the store. Terrible customer service.
-
March 2024 by R P
Extremely rude customer service or lack there of from employee Eric at the CS counter.This employee initially came around from the back to assist an employee who was already helping me. He did not greet me and immediately grabbed the receipts I handed over to the first employee and went over to a computer. I was looking for a price adjustment (within 30 days). He’s telling the employee “this wasn’t purchased at this store, etc etc” as if I’m not standing a few feet away and he couldn’t communicate that directly to me.He comes over to me and says that the item was ringing up at a different price at their store. I tell him that I purchased the item for a lower price at another Lowe’s but this Lowe’s was closest to me and he said “ok then go back there!” in a condescending tone. No explanation, no professionalism.I ask immediately to speak to a manager as his wannabe tough guy persona was not impressing this guy. He said he was the highest manager on duty (doubt it but ok). I ask him who his superior is and he mentions to me “Edmundo Jara” as the store manager.I will be lodging a formal complaint with Mr. Jara regarding his employee. Unacceptable.This interaction took place Sunday 3/17/24 around 7PM.
-
March 2024 by Ahmad Aburialeh
Friendly welling to help staff compared to the competition where you can not get help when you need it
-
March 2024 by Carlos Mora
Albert did a great job and helping me find the perfect drill for the perfect price! Friendly and efficient! ????
-
March 2024 by SALVATORE VERGA
The associates were knowledgeable and professional
-
March 2024 by Walt C
This is an overdue note to thank Nestor for his help a couple months back. What a good experience! I was looking for something to clean out toilet rim holes. He gave his personal recommendations, and even shared what other products he and his wife use at their house. Then he helped me make a spare key. Then he helped me with a couple other items. He was friendly, helpful, but very efficient, and was able to help a couple other customers simultaneously.The checkout person, Jeanie, was also friendly and helpful.I was especially grateful because I had a much less positive experience at a competing large hardware store chain a couple weeks before. I was sold an incorrect part by a disinterested employee who insisted the part was correct. Since meeting Nestor Lowe's is my store.By the way, everything Nestor suggested worked. Thank you!
-
March 2024 by Eddie Felix
Great place to buy home goods will recommend
-
March 2024 by jeffrey pellet
No paper in mens room - horrible for a public restroom !! Maybe even try cleaning it once ???
-
March 2024 by Elizabeth
Excellent customer service! ?Aldo in the garden department was extremely helpful. ? Additionally, Kimmie Williams at the register counter was friendly and patient, going the extra mile to assist me in finding my Lowe’s card information.
-
March 2024 by Jaime Monaco
Shouting out Lynda in paint for going the extra mile to help a community organization get paint supplies needed for a parade float. I haven’t always had the greatest experiences with Lowe’s customer service, but employees like Lynda make this a location I would drive out a little further to shop at. Thank you for your patience and generosity, Lynda!
-
March 2024 by Shannon Robinson
I was at this location on Tuesday and was looking for shims and I asked a guy who was in the area for help. He said he wasn’t an expert but he would assist me. I got everything I was looking for and he was very helpful. Great customer service from Luis from MST.
-
March 2024 by Rosemary Pinto
Be aware ? the worst customer service ever , I came to return a Rug within 15 days out of purchase brand new never used and they told me that I have to go to another Lowe’s that is really unacceptable the person in charge of customer service told me that’s a POLICY but he failed to show me where it is that statement on my receipt or at the website ? super rude .
-
February 2024 by Nancy Caseras
Good place to buy construction supplies
-
February 2024 by Sheila Sullivan
Both Liz & Bethanie were wonderful. 10 stars! They both helped me with patio furniture I bought.
-
February 2024 by Isabel Soto
I went to Davie Fl store 3315 trying find a tool and the customer service agent in the area Bob Parker and his partner went above and beyond helping me and my husband. He even call the manufacturer and gave his personal cellphone to receive an answer. Thank Bob
