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March 2025 by sotirios tsiaussis
I. Went. To. Fix. My. Phone. which I. Had. To. Put. My. Pin first. In. Order to unlock. My. Phone. She. Worked. On. It. And. She. Fixed. It. But. She. Messed.up With. My. Google. App. And. Was showing on the. Screen. Some. New. Icons and. Safe. Mode. Square. Which. Wasn't there. Before. So. I. Went. Back. To. The. Shop. And. She. Was. Trying. To. Tell. Me. Those. Icons. Was. There. Before. And when. I. Said. No. That. Wasn't there. She. Got. Upset. And. Told. Me. To. Go. Out. Or. She. Will. Call. The. Police. I left and I. Went to the. Other. Shop in. Sterling and. University and the. Guy. There Fixed it. In. 5. Minutes I. Am. A. Citizen. For. 35. Years. In. The. Town. Of. Davie sir. This. Kind. Of. Service. It's. Not good and. Not. Right for. Your. Customers.
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October 2024 by L. ANDERSON
I lost my phone so they can't send me a pin code to turn my tablet on anything so customer service wants me to ride my bike to a Metro well I'm calling this Metro nobody answers the goddamn phone since 2018 I'm so over and so tired you guys have to answer your phone wear a headset I'm so tired
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July 2024 by Ricardo Sanchez Ramos
I bought a Samsung A15 phone and after 15 days it had problems and they did not help me, neither with a refund nor with an exchange, according to them they do not guarantee the products they offer because they do not have a guarantee
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March 2024 by Daughter of GOD
Went at 730..... It said on the website it was open until 8 pm.
All I wanted to do was pay a bill. Was rejected and told come back in the a.m. when they open!!!
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November 2023 by Gregory Manuel
Had problem with phone manager knew exactly what to do
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September 2023 by Susan Todd
Tried to return a charger. Had the receipt, box, etc. but they wouldn't accept it because it wasn't in the plastic it had wrapped around it and wasn't wound up right. Have been a customer since 05 but this might change thatNot really impressed by the owner's "automatic response". It would have been more appropriate to apologize and tell me to bring the charger back in for a refund.
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June 2023 by Cherie Serota
Nicki was amazing she helped lower my bill and got me a free tablet every month and a free Tmobile Tuesdays bag perfect for the summer!!!!
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June 2023 by Murray Serota
Best metro by far you feel more like family rather then just another customer recommend the whole staff you have to come and just feel the vibe for yourself
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June 2023 by Beniamino Montella
The worst customer service I've seen from a phone carrier in a long time. The objective of this company is to force people into buying new cell phones every year, because they will find a way to render a phone obsolete. STAY AWAY FROM THIS PHONE COMPANY!
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June 2023 by EMANUEL MORENO RAMOS
The ladies at the store helped me make the necessary changes to my account without any fight. I was very happy with their service. I recommend you go to this store for any type of help necessary.
The Girls in this store helped me with all the changes I needed done to my account without fighting me on it like customer service I am very happy with the service they provided I would recommend this store to anyone and everyone if you go I would recommend dealing with Nicole and Katy they are very sweet young ladies
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June 2023 by Daniel Moncada
Good place if you want a cell phone but they need more offers so that the customer is always in the premises
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May 2023 by George Miranda
Please come check out Nikki , she provides the best service possible and goes out of her way to serve the customers. I wish there were more people like her that possess the talent and ability she has to work and treat customers , truly blown away that there are still good people out there that genuinely care.
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May 2023 by Mimi 8488
HORRIBLE CUSTOMER SERVICE!!! THE WOMAN "DIDNT UNDERSTANT" MY ENGLISH!!! AND WHEN I TALK TO HER IN SPANISH SHE WAS HORRIBLE RUDE WITH ME !!!!!!!!! OYE CHICA BUSCA OTRO TRABAJO PORQUE ESTE NO ES PARA TI!!!!
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April 2023 by Karla Villon
Super nice staff ready to serve and respond your questions promptly!!Highly recommend.
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April 2023 by Jaclyn
Went at 730..... It said on the website it was open until 8 pm.All I wanted to do was pay a bill. Was rejected and told come back in the a.m. when they open!!!
