-
January 2024 by jcarlton03
To say we had issues would be an understatement. But I wouldn't look around if I ever needed another pool installation, they are the best. Every issue was addressed and everyone was pleasant to speak with. No wonder they have been in business for so long, they do it right when it comes to the customer experience. Would give a sixth star if possible since a lot came after the last check was cashed. Thank you PBI!
-
December 2023 by Hamzah Abushaban
This is our 3rd major leak.Pool builders built my pool in late 2019 I purchased the home in the summer of 2020.The owners selling the property told me that it came with a 5 year warranty. But it didn’t because it wasn’t transferable. As if a pool is a moving object? Something like that that new at the time should 100% be transferable. Within living in the house for just 6 months there’s been problem after problem. We’ve been dealing with non stop issues with leaks and a few pump related issues. When I first called with questions and complaints about issues a guy named Dominic tried helping me but didn’t get far. Why? Because I was the new home owner. The pool wasn’t even a year old at the time. I’m writing this review because a pool company should stand by their work. And If anyone out there is looking for a pool to get built I personally would advise to stay away from this company as their customer service isn’t great and as a person who lives with one of their pools I’ll be the first to tell you to go with another company that cares about the work they do. Our pool is poorly built, constant leaks and the pavers around the pool are sealed horribly. If they honored their actual warranty years ago it would’ve saved us so much money and a lot less headache.Sometimes doing the right thing outweighs a “warranty rule” I know so many people here that have gotten pools built after moving down to Florida. If this company would’ve done the right thing they would’ve earned that business they didn’t though. Word of mouth is the most powerful form of advertising both on the positive side and negative side.
-
December 2023 by Ritzy
CONSUMER BEWARE!!!!!!POOL BUILDERS STARTED OUR POOL PROJECT ALMOST TWO YEARS AGO...THEY COLLECTED ALL THE MONEY ($60K) AND DID NOT FINISH... THEY STATED THE HOLD UP WAS BECAUSE WE HAD PICNIC CHAIRS IN THE BACKYARD BUT UPON CALLING THE CITY THEY MADE US AWARE POOL BUILDERS HAD NOT EVEN PUT IN FOR THE PERMIT YET. THEN AFTER THEY FINALLY DID AND THE PERMIT WAS READY THEY DID NOT PICK IT UP FOR 2 MORE MONTHS AND ANOTHER 3 MONTHS AFTER THAT JUST TO START DIGGING. NOW ALMOST TWO YEARS LATER WE INSPECTED THE POOL RIGHT BEFORE THE LAST STEP WITH THE DIAMOND BRITE.. WE SAW SEVERAL DISCREPANCIES..BROKEN TILES, THEY USED OUR CONDUIT WITH OUR WIRES AND WE HAD PAID THEM TO INSTALL INDEPENDENT WIRING FOR THE POOL... THEY TOOK OVER OUR EXISTING WIRES FOR OUR WASHER AND DRYER AND REMOVED OUR BRAND NEW BREAKER AND NEVER RETURNED IT, TILES WERE CUT WITHOUT PROPER EQUIPMENT AND ARE JAGGED AND CHIPPED. THEY DONT LINE UP RIGHT BECAUSE THEY DIDN'T LEVEL THE GROUND AND PITCH PROPERLY SO WE HAVE PONDING WATER BY OUR BUILDING WALL AND STEPS. TILES ARE ALREADY MOVING AFTER RAIN STORM SINCE THE GROUND WASNT PACKED WELL. POOR AND FAULTY ENGINEERING AND THEY KEPT ASKED ME FOR FINAL PAYMENT BEFORE THEY MADE THESE CRUCIAL REPAIRS...THEN UPON PAYING THEM WE ASKED THEM TO PLEASE CORRECT THESE ISSUES AND THEY NEVER CAME BACK OR RESPONDED TO EMAILS OR PHONE CALLS UPON TAKING OUR MONEY!! AFTER LEAVING US IN THE DARK FOR 2 MONTHS WE CONSULTED WITH AN ATTORNEY FOR LEGAL ADVISE! THEN AFTER WE REPORTED TO THE BBB THEY FINALLY CALLED ME WITHOUT OFFERING ANY RESOLUTION. THEY LET OUR PERMIT EXPIRE FROM THE CITY AND THE POOL BUILDER MAILBOX THAT CONTAINS IMPORTANT POOL CONTRACT AND PAPERS FROM THE CITY HAS BEEN IN THE MUD AND NEGLECTED FOR MONTHS. THEY NEGLECTED THE WHOLE PROJECT AFTER I GAVE THEM THE LAST PAYMENT OF $11,000 THEY ALSO LIED AND STATED I WOULD HAVE ENOUGH TILE TO FINISH THE BACKYARD AND TILE IS NO LONGER AVAILABLE.. THEY TOLD US WE WERE GOING TO HAVE AN INFINITY EDGE POOL AND I SHOWED JOHN THE SALESMAN PICTURES AND ASSURED US THAT WAS WHAT WE WOULD BE GETTING BUT WE DID NOT!! THE SALESMAN YELLED AT ME EVERYTIME I CALLED AND ASKED WHY I DID NOT GET WHAT I HAD PAID FOR .THEY ARE BULLIES!! THE MARBLE TILES ARE BREAKING AND CHIPPING SINCE THEY WERE CUT SO SMALL ALONG THE EDGE AND THEY CANNOT SUPPORT ANY WEIGHT..THE PLACE IS VACANT SO THERE IS NO FOOT TRAFFIC THERE AND STILL THE TILES ARE BROKEN SO I BEGGED WILLIE TO COME OVER AFTER 3 MONTHS OF TRYING TO REACH HIM HE FINALLY CALLED BACK AND UPON LOOKING AT THE BROKEN TILES HE SAID "THOSE TILES WERE BROKEN PRIOR TO INSTALLATION BECAUSE WE WERE RUINING LOW" DISGUSTING COMPANY TOTALLY UNACCEPTABLE AND A COMPLETE SCAM .STILL NOT BACK TO FINISH MONTHS LATER AND I PAID THEM IN FULL MINUS THE $1000 WHICH THEY TOLD ME WAS FOR THE MAINTENANCE AFTER POOL COMPLETION...I WOULD NOT RECOMMEND THIS COMPANY TO MY WORST ENEMY.. MONEY HUNGRY AND DISHONEST PEOPLE AT POOL BUILDERS INC DAVIE..OH AND THEY LIED AND SAID THEY DO 99 PERCENT OF THE WORK THEMSELVES BUT THEY SUB CONTRACT 99% OF THE WORK TO LOW BUDGET SUB CONTRACTORS SO DECEIVING!!!AVOID THIS COMPANY AT ALL COSTS!!! THEY WILL DO SHOTTY WORK TAKE YEARS TO FINISH IF THEY EVEN COME BACK AND NICKEL AND DIME YOU ALL THE WAY THRU!!! THEY MADE ME SICK LITERALLY WITH SLEEPLESS NIGHTS STRESSED OUT AFTER TAKING MY MONEY AND NOT COMING BACK TO FIX AND FINISH THE PROJECT!!!
-
December 2023 by Hamzah A.
This is our 3rd major leak. Pool builders built my pool in late 2019 I purchased the home in the summer of 2020. The owners selling the property told me that it came with a 5 year warranty. But it didn't because it wasn't transferable. As if a pool is a moving object? Something like that that new at the time should 100% be transferable. Within living in the house for just 6 months there's been problem after problem. We've been dealing with non stop issues with leaks and a few pump related issues. When I first called with questions and complaints about issues a guy named Dominic tried helping me but didn't get far. Why? Because I was the new home owner. The pool wasn't even a year old at the time. I'm writing this review because a pool company should stand by their work. And If anyone out there is looking for a pool to get built I personally would advise to stay away from this company as their customer service isn't great and as a person who lives with one of their pools I'll be the first to tell you to go with another company that cares about the work they do. Our pool is poorly built, constant leaks and the pavers around the pool are sealed horribly. If they honored their actual warranty years ago it would've saved us so much money and a lot less headache. Sometimes doing the right thing outweighs a "warranty rule" I know so many people here that have gotten pools built after moving down to Florida. If this company would've done the right thing they would've earned that business they didn't though. Word of mouth is the most powerful form of advertising both on the positive side and negative side.
-
December 2023 by Angela Ruo
Great experience. I recently bought a home in Fort Lauderdale with a pool. After some research I found out Pool Builders built the pool about 5 years ago. The plastic water jets were worn out, I took a ride out to their store and met a wonderful girl Daylin. Not only did they have the parts in stock but she said she would send someone to install them. And don't you know a few days later a Tech called me and said the pool jets were all set! Now that is customer service!!!!
-
December 2023 by DAIRO SIERRA
Bad service and bad quality in the job. they built our pool between 2021 and 2022. When we signed the contract they said 4 months to complete their work and it took 10 months. But, that was not so bad. We understood permits could take time and COVID affected everything. What is terrible, unsatisfactory, frustating and get us disappointed is that the pool is leaking, and the main drive pipe is broken. We have to add water every week. We called many times asking for service and reported the problem. Nobody came. We had to call another company to check it and see what is problem . Please, do not hire Pool Builiders, they don’t work well and they are not honest. They offered life warranty in the pool, but it is not true. Be aware of this company, do not put your money with them.
-
December 2023 by Steven Morgan
Love the pool and layout, team is very responsive and supportive even after install. Back up their products under warranty as well
-
December 2023 by Naujawa Clarke Rudolph
John is very professional, kind and quick to respond to my needs. I called last week for more travetine for my back yard project and John didn't hesitate at all. John was the one whom initially made me decide to go with pool builders back in 2019. The service and process was everything. If you're thinking about getting a pool installed JOHN is the man.
-
November 2023 by Like Mike
We wanted to share our amazing experience with Robert and his team in building our beautiful pool. It is our paradise and we are so happy with the outcome. From the day we called for a quote until the pool finished they have been nothing but exceptional. Robert is amazing to work with! Very responsive and easy to collaborate with. We absolutely love the outcome of our pool and would recommend 100% to everyone looking to build a pool in their homes. Thank you Pool Builders Inc!
-
October 2023 by David M.
run away from these people. they are in the business to over promise and underdeliver and blame you for something they agreed upon and lie and will make you pay them as they are desperate and deceiving you. pool still not completed after almost a year since first contact. horrible experience and no regard. Service requested not complete and a joke!
-
October 2023 by Bakka
I waited a over a year after completion to write this review. At first the sales staff was amazing and the price was good, they were priced cheaper than most other companies for a larger footprint. That being said I have not been satisfied with the quality of the pool since day one.First the pool was turned over to us with little to no instruction and due to a storm we lost the pool and they made us pay for a draining and acid wash, but fine although I don't agree we can argue that one was on me.Next we had an issue with the coating looking slightly white in some areas and we were told this would correct it self over time, it has not.Next we had an issue where they apparently did not finish the area just above the skimmer throat in the pool and some of the mesh was visible, they came out again and half hazardly put some concrete over it no diamond bright and it looks bad but is only noticible from inside the pool. This to me seems lazy and as if they did not want to eat the cost and time to fix it correctly.Next is the tile on the bech and corners of the pool, in more than area the tile is either crooked and/or you can tell they did not measure correctly and had to fit off pieces in there.Next is the travertine, they actually came out two or three time to fix the travertine but never good enough. We have many areas that are sinking in and are not level. They also left a very large gap between the house and travertine with no fill. They also left the level line they drew on the house there and we had to paint over it because it could not be scrubed off.We reached out to them many times and although they were very receptive at first eventually the service and repairs department stopped responding to our concerns and we were left unsatisfied.In closing if you can afford to go with a better company with better response.Services: General construction
-
October 2023 by Nabir Babbar
⭐⭐⭐⭐⭐ 5/5 StarsI cannot speak highly enough about Pool Builders! From the moment we decided to turn our backyard dreams into reality, they've been exceptional every step of the way.Our experience with Pool Builders has been nothing short of excellent. Here are some key reasons why we are thrilled with their services:1. **Expertise:** The team at Pool Builders demonstrated an impressive level of expertise from the very beginning. They guided us through the entire process, helping us design a pool that perfectly suits our space and lifestyle.2. **Quality Workmanship:** The construction phase was executed flawlessly. Their attention to detail and commitment to using top-notch materials showed in the final result—a stunning, durable pool that we know we'll enjoy for years to come.3. **Timely Completion:** Pool Builders exceeded our expectations by finishing the project on time. This was crucial for us, and they delivered without compromising on quality.4. **Communication:** Throughout the project, they maintained clear and open lines of communication. Any questions or concerns we had were promptly addressed, which gave us peace of mind throughout the process.5. **Professionalism:** The entire team was courteous, respectful, and professional. It was clear that they take immense pride in their work.6. **Post-Installation Support:** Even after the project was completed, Pool Builders didn't leave us hanging. Their ongoing support and guidance regarding pool maintenance and care have been invaluable.Our backyard has been transformed into a paradise thanks to Pool Builders, and we couldn't be happier with the results. If you're in the market for a pool, I wholeheartedly recommend Pool Builders. They deliver on their promises, provide top-tier service, and create beautiful pools that become the centerpiece of your home.Thank you, Pool Builders, for making our dream pool a reality!Service: Inground pool installation
-
August 2023 by James Ridout
I am very happy with my new swimming pool. This is my second swimming pool that Pool Builders has made for me and they both turned out beautiful. I chose the company for this pool based on my experience 27 years ago, but I still took a couple estimates before deciding to do a second pool with them. For comparison, my pool walls are a little thicker than other companies wanted to give me and I received an extra return. The equipment was important to me and it is better from what the other two companies were offering. For time.... permitting and design took about 4 months and pool was completed 3 1/2 months later. The process takes time as there were 21 inspections that had to be completed, so patience it needed when buidling a pool. My advice would be to say engaged in the process and have some fun with it.
-
July 2023 by Thomas Fannon
My first Pool Builders Inc (PBI) experience was a pleasant one with their salesman Larry.He made my wife and I feel comfortable with his considerable knowledge of the swimmingpool construction and the industry itself. Also, when it came time to visit their showroom,Larry was very helpful with us with the choosing colors and deck pavers.Going through the ensuing cycles of the pool’s construction (i.e., permits,town inspections, excavation, gunite, tile/coping, decking, plastering & startup), I had PBIpartners along the way to see these steps through (notably…DJ, Dennis, Angelo, Willieand my “lifeguard” Manny). Their supervision and support were much appreciated!My “lifesaver” was Daylin from PBI’s corporate office (and assisted by Amy). They were alwaysthere to coordinate the above partners in addition to handling any questions or concerns that I had.I can now say that as a resident of South Florida, I have a beautiful year-round oasis in my backyardwith our new swimming pool as the “anchoring” point!Services: Inground pool installation
-
July 2023 by Scott Smith
Working with pool builders has been a great experience. My pool looks great and the staff was very responsive with all my concerns. I'd like to give special thanks to Daylin for holding my hand through the process and her quick reply's . Also thanks to john and DJ. I highly recommend pool builders because of these people .Service: Inground pool installation
