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August 2024 by richard castro
Very disappointed experience . My daughter and I went to this dealership months ago to purchase a 2021 Camry . I noticed the documents from the vehicle was showing a different price . I questioned the salesman and financed manager and they told me it was the Gap insurance . I continue investigating and I asked for a break down and I noticed they added an extra insurance . I called them and I asked them to remove it and they said they would put the money back to the loan . Its been months and we have not received anything .
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August 2024 by Sushma
I purchased Maserati Grecale and dealt with Chris Ranka, the sales manager. I have never seen manager like him . He personally ensured that the whole process was smooth. Not only that he took care of questions few months afterwards. He is pleasant, courteous, amicable and simply the best. I highly recommend him with two thumbs up.
Surender V.
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August 2024 by Erica Martinez
Absolutely the best experience for buying a car! Ricky was amazing and went above and beyond to make sure I found the perfect vehicle for my family with the best price. The customer service experience was phenomenal. Go see Ricky!
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August 2024 by Humberto Sanchez
I purchased a car in May, I was promised that I would re eive my tag registration in a couple of days, to this date July 10 hasent happen, I was also promised by the sales rep that he could get the 2nd key, that din't happen either, I have contacted the sales rep and the general manager more than once, to this date no resolution. BEWARE FUTURE CUSTOMERS, READ THE FEEDBACK AND BBB REPORTS.
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August 2024 by Melly Juarez
Jorge is the best consultant! Always helpful and explains everything throughly.
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August 2024 by S McKinney
Rick case service is awful. You spend on a quality vehicle and receive poor service. My advice shop somewhere where they will treat you right. I wish I could give rick case a 0.
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August 2024 by Julia Mariano
The customer service at this dealership is TERRIBLE. When they want you to buy a car or when they want you to make an appointment for service, everyone responds and everyone calls you. However, when the ball is in their side, when they are the ones who have to respond to you, no one will face you. They charge money, they charge your insurance for repairs and no one answers you. VERY VERY VERY BAD CUSTOMER SERVICE. I must say that Jorge Rivera has been kind to us, but the service from the rest of the dealership (in Jorge's absence, since he was on vacation), WAS HORRIBLE! Please do not bring your cars to this site, I feel completely scammed.
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July 2024 by Kathy Howell
One of the best car buying experiences in all my years was at Rick Case Maserati. The process was smooth from beginning to end largely due to the efforts of my salesman and VIP Manager, Karl Dillett. His knowledge of the auto brand, his professionalism, and his diligence in getting me the best deal was exceptional and very much appreciated. I was not expecting to leave the dealership with a brand new car, but I did, a Maserati Grecale GT. Thank you Karl! Thanks also to Sales Manager Fred Wolf for his assistance and Finance Manager Ali Zafar for making the "numbers" make sense. What a team!
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July 2024 by Josh Carlucci
Bait and switch service department. Quoted me $500 for a pre-purchase inspection and then gave me a bill for $740..
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June 2024 by Gregory Noll
Great experience purchasing a vehicle!
Prices were good and communicated clearly.
Our sales consultant Felix Kushnir was excellent!
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June 2024 by Michael B
Beligerent salesman and outright liar. These guys are 5 to 10k more than every other maserati dealership. If you buy from them I guaranteed they made huge profit ? on you
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May 2024 by Brent Maropis
This dealership is the worst. I purchased a very expensive car with cash, no financing so super easy. I’ve spoken multiple times to three employees asking to please send me the title. They either ignore me or lie to me saying first that it will arrive in two weeks, then that it’s in the mail, then that it’s overnighted. All dishonest statements. I’m beginning to think they lost it or it wasn’t their car to sell. It has been over a month and I cannot register the car and can’t drive it. I am going to have to get a lawyer. STAY AWAY!
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May 2024 by Gerardo Douaihi
Miguel is an amazing professional, he exceded our expectations. Ask for him, he will go above and beyond to help you get the best deal possible.
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April 2024 by Tyler Smith
Horror show. The air conditioner is broken, and has been for days apparently...everyone in there complaining. Sat there for 80 min w little activity before I decided enough was enough. I went to the front desk and politely asked for my keys so I could leave not once but twice and was told no. I think thats a felony? I saw my keys so i walked to the end of the counter and grabbed them myself and left. Could not have been worse. Would recommend Manson Motors over this place.
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March 2024 by Chris Angel Gomez
Evian Flores at the Rick Case Maserati dealership stands out as a truly exceptional salesperson. From the moment we stepped into the dealership, Evian's attention to detail and extensive knowledge of the Maserati lineup impressed us. He made the buying process not just swift and informative but also thoroughly enjoyable. What set Evian apart was his ability to engage with our entire family; ensuring that my spouse, 3-year-old daughter, and I were all comfortable and entertained throughout both the buying and test driving experiences. His professionalism and dedication to customer satisfaction made our visit memorable. Evian's ability to understand and cater to our needs was remarkable, making us feel valued and well-informed every step of the way. We highly recommend Evian Flores to anyone looking to purchase a vehicle from Rick Case Maserati; his exceptional service truly enhances the luxury car buying experience.
