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January 2024 by SELMA ZOLOTAS
The location staff assisted me however rhe service is very poor in Weston. Very bad connection, not consistent. Customer Care horrible....hanging up on me constantly. Have to consider another service now. Disappointed in Tmobile.
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January 2024 by Nelissa Fiona
The most discrimination I have EVER experienced! Came into the store and 2 employees were helping other customers but made eye contact with me. Neither greeted me. So, I sat down and waited to be assisted. 20 minutes later, 2 Spanish speaking customers came in to the store and were IMMEDIATELY greeted by the same 2 employees who did not even acknowledge my existence. The 2 employees were also Spanish speaking as they were speaking Spanish to the customers they were helping. The manager eventually came out from the back to assist customers in which I made her aware of what transpired and she became defensive. This experience has done it for me with Tmobile! I will be switching my service to AT&T.
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December 2023 by Jessica Ann
Angela the manager and Miguel were so helpful. This store is always packed but I go out of my way to come to this store because the service is so helpful!
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December 2023 by Uriel Humberto Justinico
Nikky was amazing. We went to the stores múltiples times For a solution.and she finally solve My issue!!
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November 2023 by J Lopez
Terrible employee that does not know what he is talking about. Giving misinformation about the phone plan and made us waste our time
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November 2023 by Jose Choy
Nicole thank you for all the support your customer experience it's great!!!! I recommend her!!!
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September 2023 by T M
I sure hope T Mobile knows what an asset Angela is to their company. She always takes care of us with our phones and is a pleasure to do business with.
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September 2023 by Ex _.
i downloaded yelp for the first time just to say how bad of a store this tmobile is the staff is lazy very unprofessional i feel like a chore to them terrible customer service not coming back
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September 2023 by Srikanth Gandlur
My son lost his phone so we were told we could get a new phone (+ a free add on phone) on the same numbers. So 2 numbers of the three we have we got new phones. But the brilliant agent apparently added 2 new lines. So now I’m paying for 5 lines instead of the original three. When I call in, they say the agent made a mistake and can’t do anything about it. Now I’m stuck with 2 new phones and am being forced to pay for the 5 lines. DO NOT GO TO THIS BRANCH!!!! You’ll end up paying more than they sell you at the branch!!!!
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September 2023 by Equityonejm
I just have to create this review for Angela, she was tenacious in resolving my problem with T-mobile, she was awesome in her ability and composure, I highly recommend her and this store for your business, Thanks Angela
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September 2023 by Omar Contreras
EVERYTHING GREAT!! ASK FOR NIKKY IF YOU NEED SOMETHING SHE IS AMAZING!
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July 2023 by 吉田信行
Bought a new Cell Phone, with a chip and a plan. Now I'm back to Brazil, and need to know how can I unlock the phone for use in my country. And I need to know, if doing the unlock, i'll be able to use it when I go back in USA, as I want to continue using, but can't have a monthly plan, because we go once or twice a year, when able to travel. I can't call by phone due to expensive price, and want to talk with you by mail or maybe FBook or WhatsApp.The phone and plan worked perfectly, and I just want to be able to use the phone here and there.
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July 2023 by Raul Heredia
Love the phone HATE! the plan they offered. Customer representative was very nice but not attend. It always been interrupted by other associate which I find to be rude. I can understand if the store was full of customers, but it wasn’t. It was yours I and another customer that came in and needed both associate attention, which I understand but still first come first serve that is all
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June 2023 by D Nice
Fabiola made such an amazing impression with her excellent customer service and professionalism. She is the best representative for T-Mobile. Thanks for making our visit a success
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June 2023 by Angela J
Awesome Service! Team very knowledgeable and care for customers. The Best!
