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November 2023 by crystal kelso
I made a U-haul reservation this past Saturday morning, 10/28/23 only to get to the location and find out they didn't have a truck for me. I was promised on Sunday morning 10/29/23 I would definitely have a truck & even spoke to a man at the Uhaul location at 9715 Broward Blvd. & the man assured me that a truck would be available when I got there. Once I arrived to the location, not only was there no truck, the place wasn't open! I had to call the Uhaul customer service phone number several times & sit on hold for about 40 minutes because an employee kept hanging up on me for no reason! I finally spoke to Sarah who was kind & apologized & sent me to the Uhaul location at 4747 nobhill road & my experience was seamless at this location & the lady was very kind & professional & was efficient. Uhaul needs to get it together! 4747 nobhill location I appreciate you all but Uhaul sucks & unfortunately this is the 2nd bad experience I've had with Uhaul in less than 6 months.
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July 2023 by Annette Maxwell
Josh was so helpful from beginning to end. Great customer service and very proficient! I’ll definitely be using his location now for other services. Thank you Josh for all you do!
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July 2023 by Tiffany McCall
Great experience! My only complaint is that for some reason where they park the trucks is a GPS dead zone. Likely that is because of T-mobile. It made my check-in when I returned the truck a bit of a pain but the customer service rep last night, when I finally gave up trying to get the app to work , took care of me.
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April 2023 by Ma Vo (MaVo Hairlounge)
I have been to this location before and never had such a bad experience. I have rented a truck for 4 hours starting at 9:30 AM with a mobile pick up. I checked in I found my truck and I wanted to takeoff and then I noticed that the truck is dirty and no equipment in there. I went up to the guys in the front and told them they grabbed the truck and cleaned it. In the meantime I went to a service representative inside the store to just check if my rental will be extended than til 2pm, because now I almost had the truck a half an hour late. The lady was very rude and she told me that I still have to bring it back at 1:30. I told her that I don’t think this is OK because I was assuming I having it for four hours and that the truck will be ready at 9:30 AM. She told me and yelled at me that it’s not their fault but they had trucks turned in the day before and they haven’t had time to clean them. I was very disappointed ! In general, I don’t understand why they rent out trucks at 9:30 AM if they are not ready. In this case they would’ve need to put a note on the reservation that the truck might not be available at this time for that should just rent them out a half an hour later so they have time in the morning to clean themThe guys outside were super nice though, they cleaned the pthe truck, but then they told me there is no equipment available. Which is very disappointing! I had now the truck only for 3 1/2 hours and I had to even go to Home Depot and buy my own equipment.
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April 2023 by Supreme Entertainment
DO NOT RENT FROM HERE , Numerous times I HAVE BOOKED AFTER HOURS PICK UP AND THE STORE HAS FAILED TO PUT THE KEY IN BOX everytime, ALSO when truckshare has called the AFTER HOURS MANAGER when there’s no key. The operator gets NO ANSWER. what’s the point in having a after hours store manager that doesn’t pick up
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February 2023 by Aileen Danko
Very poor customer service. Very rude. And I mean very rude.
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January 2023 by alyssa barringer
Josh was awesome and got straight to business. Very informative and made it easy and quick. Highly recommend
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July 2022 by Jonathan Blitstein
After calling us to confirm the reservation, I showed up at the scheduled time only to find out the truck is 25 minutes away in the opposite direction.The guys in the store were fabulous however U-Haul is at fault and frankly, I don't normally use U-Haul for their lack of professionalism, this reminded me of that. Maybe in another 10 years I'll try again but I highly doubt it after this experience.
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May 2022 by Haley Oda
Bob and staff were the nicest, most accommodating people. They helped us with all of our packing needs, U-Haul rental, and shipping needs. During such a stressful time, walking into their store and interacting with them was a breath of fresh air! Highly recommend visiting them for all your shipping and moving needs!
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May 2022 by Hannah Cuevas
I’ve had bad UHaul experiences in the past, but this experience was beyond incredible! The owner of this location was there when I picked up and it was so nice, helpful, and made the experience so pleasant and easy! Highly recommend this location!!!!
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April 2022 by Jared Margulis
The van I rented wasn't there, so I tried calling them. Instead of helping, they kept talking over me and answering general questions instead of solving my problem. Incompetent
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April 2022 by Tommy Pollock
Very helpful even though I couldn't book a resevation for tomorrow they suggested another location that could. Thumbs up.
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January 2022 by Rachel Pflasterer
Bob is the friendliest and most accommodating individual. Very happy with my experience here and no issues with my rental truck. Quick in and out. Would be happy to support this UHaul location and his business again!
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September 2021 by KweenC
Josh was very kind, helpful, and informative. Helped ease my anxiety around driving the cargo van. I recommend this location to anyone.
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September 2021 by Tori Ramos
This place is the way all businesses should be run. The customer service was top notch and I would definitely recommend this location to anyone.