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January 2025 by Natalie Basore
Never could get a tow truck driver to our location. Waited over 90 minutes. The customer service reps were ridiculous and couldn’t get their crap together. Not sure why I even both paying for this crappy service. Shame on you AAA.
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January 2025 by Douglas Davis
never using this service again. Paid them for 10+ years and never used them. One day my truck broke down “in town” and it took them 3 days to get there- they told me to call once per hour, i had to convince the managers of the store not to tow it because i had my service i PAID for and could not afford to take it from being impounded. your better off and its cheaper to just call a tow place if you need it on the spot.
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January 2025 by Victoria “Tori” Jones
Just realized how useless this membership is. I paid for a full year, last year when I ran out gas. They never showed up. Fast forward 11 months later. On the side of the road with an infant needing gas. They tell me to call highway patrol or wait an hour or more. Guess what? You can get an uber out there in a fraction of the time to take you to a gas station. Dear AAA, stop sending me letters to renew my membership when I wasted all that money on you for nothing.
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November 2024 by Kenneth Yoho
To expensive From policy in 2021 to today almost $450 dollar increase. No accidents for 30 years just chipped windshields 2 or 3. Same coverage. Went somewhere else for the same coverage $600 a year savings.
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October 2024 by J. Ray
Waited six hours and no show, no call, no nothing. Received text stating they were busy (you know the automated message nearly EVERY company uses as as excuse for their delays… we are experiencing high number of calls BS). SIX hours and no one was assigned to take the call. Finally called local locksmith and he was there in 30 minutes. Thanks for the waste of time and money, AAA.
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July 2024 by darlene koegler
Two different occasions they were called. First time no show second time no one answered phone. Husband cancelled account. 3 months left on account. Member for many years. They refuse to return unused portion of the money. So if yo don’t cancel within 6 months, you don’t get your money back. Ripping off the customers. No longer a customer. I will try Good Sam.
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July 2024 by Ray Williams
Traveling from Oregon we found ourselves in need of a tow. Despite the fact we also have RV coverage and we told them we had a small trailer they sent 2 tow trucks that were not able to get us to a shop. I talked to 2 supervisors the first one put me on hold for 28 minutes and never came back on th line. The second told me that they wouldn't tow the trailer as it wasn't disabled. When I peotested she also put me on hold I disconnected after 18 minutes. Keep in mind I am in Florida in July all of us pushing 70 and was also told they would only transport 1 passenger the others would have to make other arrangements. Fortunately my daughter lives around 70 miles away and she and her boyfriend were able to pick up my wife and sister. My initial call to Triple AAA was 1:40pm I was finally picked up at 5:40pm long after the shop I had made arrangements with to repair my vehicle had gone home for the day. Thinking about Triple AAA I would reconsider. If we had the ability to rate in negative numbers I would have. Will Williams
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June 2024 by Jayne Y
I needed to renew my IDP. I was attended to promptly & professionally.
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May 2024 by Tahara Williams
Car was stranded for over 12 hours and I had to call twice and make another request!
I will NOT be renewing my membership. The company is not reliable. If I was stuck in the middle of no where I cannot depend on AAA!!!! If I could give 0 stars I would!!!!!
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May 2024 by GENEVIEVE SMITH
Great service. Good drivers. Thanks for being there when I need you.
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April 2024 by Pamela McLaughlin
Wanting a Triptik within a week's time, we were helped immediately as a walk in customer. Spacious office, availability of staff & a wonderful customer service representative helped us with what we needed. Easy to access & parking.
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March 2024 by christine bachar
Agent Joseph McCormick is very knowledgeable and very easy to work with.He offers you many options without any pressure.I would definitely recommend him to anyone seeking insurance.
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March 2024 by Jeffrey Parker
The WORST SERVICE OF ANY COMPANY I HAD TO DEAL WITH. WHAT A COMPLETE WASTE OF MONEY. FROM PAYING BILLS TO GETTING ROADSIDE ASSISTANCE, A COMPLETE JOKE.
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March 2024 by Robin Fancher
Always great service ?
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February 2024 by Greg Oden
ACG was Heidi Hales-Walker. Professional and Pleasant all the way. Made me feel comfortable. Gave her my insurance requirements and she did a great job giving me my options. Heidi was able to give me significant discounts and save me considerable monies by choosing AAA Car Insurance. Thank You.
