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March 2024 by Janet D.
Unfortunately the communication to customers is not transparent. Make sure before you buy from them you ask them their "POLICIES" because they post a small sign in the store and expect that you read it. They should be telling their customers their policy and expectations but they don't. I am very disappointed with the service we have received from them and due to their practices it has made me a better customer of Home Depot. I would NOT recommend them because they are not customer focused or honest.
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March 2024 by Joyce B.
Buyer Beware! You might want to browse at Bedrosians Tile and Stone but buy at your own risk. Management of Bedrosians has proven to be dishonest and disreputable. When I purchased pool tile, the salesperson said that there was a 25% restocking fee if the tile was returned. My contractor was unwilling to install this paper-backed tile. I went back to Bedrosians to speak about this problem with the store manager, Anthony Shepherd, who provided business cards for recommended tile installers. He then said that the restock fee was 35% on this return. (This was a 10% discrepancy from what I was originally told.) The tile was beautiful but I could not find a contractor willing to install them. I returned the tile to Bedrosian's. They took the tile and put it back in their warehouse. The store manager said that he could not refund my credit card until the next day as he needed authorization from his regional manager who was unavailable because he just boarded a plane. I asked the store manager to document that I returned the tile. He did so on my receipt and signed it. But my credit card was never refunded. The manager dodged my calls. When I finally tracked him down, the store manager said that his boss, Raul Matteus, refused the return. Pretty good trick.....they had my money and the tiles. I filed a credit dispute with American Express and eventually was fully refunded by my credit card company but that took awhile. Apparently, Bedrosians was dishonest during the Am Ex investigation. They did not admit that they were in possession of the tiles. Yikes! Pretty sleazy operation.
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February 2024 by Conservative Mama
Fred is the best! I worked with him picking out all the tile for a whole house renovation and the kitchen/bath countertops too. His professionalism and upbeat personality is rare these days. He went above and beyond to help me and saved me money while giving me a gorgeous end product. I won’t go anywhere else.
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January 2024 by Debi Zacharias
I found that the sales people are well versed on the product they sell, but not really well versed on how much product is needed. It took over the weeks to get 8 tiles from California. Really put a stop on the progress on my bathroom first the remodel. .
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November 2023 by George Hunt
DO NOT USE THIS RETAIL CHAIN. MANAGER WAS TERRIBLE AT CUSTOMER SERVICE. We had one box left over and due to their return policy, we were 1 week over, they would not exchange towards a new project. Obviously, we won't buy for our next project.
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September 2023 by LeeAnn Trent
Incredible amount of tile. Their prices are comparable to Lowes.
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July 2023 by C McC
First off... All I knew was I wanted a new shower renovation. I didn't know where to go ,where to start... found Bedrosians On Google. From the minute I walked in and met Fred Camera I knew immediately I was on the right track. He helped me in every aspect of my renovation. He kept in contact with me and my installers. Kept track of all materials and cost. It was So professional. I'm still blown away at how good this project turned out!! So happy!!Thank you Fred for everything.
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July 2023 by Michael Bennett
Just finished a 4 month ordeal of a bathroom. Anthony and Jeff were nothing but spectacular at each step, there to assist with a couple “mini emergencies” and always there with the right customer service. We will be paying the premium to come back to Bedrosions in the future if any future projects!
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July 2023 by Liz Call
Fred was amazing! I thought it would be so much more for my tile work! He showed me how it could work in my budget. Love this store.
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May 2023 by C S.
This store has such a great selection and it's set up makes it easy to get ideas and view options. I found the people there to be very helpful and friendly. Fred took great care of me and went the extra mile to get my order in and delivered quickly. The experience was wonderful and the tile is beautiful!
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February 2023 by Cat Harris
I was helping a friend who lost her house in hurricane Ian and was devastated by having to pick out tile for her contractor. We had been all over the county looking at tile. We entered the store and were immediately welcomed by a "female voice" from somewhere. There was only a man behind the counter that said nothing to us; did not even introduce himself. We explained to him anyway, our search for the "perfect" item. His response was "down that isle about three isles down". He did not move from the counter and we were left on our own. After about five to ten minutes into our search of down the isle, three isles down, he decided to join us, still never introducing himself. He started showing us tile totally different from what we first described to him. We felt "brushed" off, as if whatever he was engrossed in on the computer was more important to him than a sale. It's a shame because my friend's home is a total re-build from hurricane Ian and this could have been a very large sale for Bedrosians. I do not recommend this store to anyone who is shopping for the right tile because the customer service is not up to par. Oh, and, we never did find out who the woman was that "welcomed" us into the store.
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February 2023 by Rachael Hosein
Lots of options! Huge warehouse of tiles with some nicely laid out designs. Great selection of slabs too. Kim was very helpful
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February 2023 by Arnethia Crockett
We have used Bedrosian Tile & Stone, in Daytona Beach FL. They provided excellent service. Fred Camera has been our go to person and he has helped us in choosing the best tile at the best price. From bathroom wall tile, floor tile to kitchen backsplash and lanai tiles. We are very pleased with everything we’ve purchased and the service has been outstanding!
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January 2023 by Lauren Dill
So glad I walked in here. The staff was super helpful and they have a great selection. Made what I thought was going to be hard easy!
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November 2022 by Mary Jo Frederick
When we lost a house full of carpet to hurricane Ian, we were looking to replace with tile. We were so happy to find porcelain tile at Bedrosians that was on sale to boot. Fred was easy to work with & when we found we needed 100 sq ft more than we ordered, he quickly added it to the original order.
