-
November 2023 by james boman
I rented a truck from this location to move from Florida to Arizona, a distance of 2,200 miles. The truck they assigned me should never have been rented out for such a long road trip. It had 146,000 miles on it and was pretty banged up and had a number of problems.The check engine light was on when we left the pick up location and it started flashing on us while we were passing through Jacksonville. Every time we pressed on the gas pedal it would hesitate to accelerate. We called the roadside assistance company that budget uses and they required us to stop to have it inspected by a mechanic. The mechanic determined that one of the cylinders was misfiring. It took 2 hours to address the problem.The steering wheel shook/vibrated pretty violently for about the first half of the 30 hour drive. It was extremely uncomfortable to drive the truck like that. I took a closer look at the front tires and noticed the driver’s side tire was almost completely out of tread and not worn uniformly while the other tire looked fairly new. I finally got fed up with it once we arrived in Houston and called the roadside assistance service again to have the tire replaced. This took about 4 hours to complete. The truck drove great after that tire was replaced.The driver’s side door was not completely flush with the frame of the truck when the door was closed so this allowed water to poor in onto me while we passed through a downpour. Also, the windshield wipers were clearly overdue for replacement as they did a horrible job of clearing the windshield.We went through an area of colder temperatures causing the windshield to start fogging up. We turned on the window defroster and discovered the heater didn’t work.When I dropped the truck off in Arizona the agent made a comment that this truck should never have been rented out in its condition, even before I told him all the problems we encountered. This business did a poor job of making sure they rented me a safe and reliable truck to take on a cross country move. Budget only gave me a 35% refund for the inconvenience.
-
October 2023 by Montessa Mitchell
Owner went out of his way to go pick up a truck so he could honor our reservation! He was kind, courteous, honest and helpful. Giving good energy got us good energy back. Would recommend, 10 out of 10, IF YOU ARE A DECENT HUMAN BEING.
-
October 2023 by dayja p
Budget was a complete miss for me, it ended up being a nightmare. It started with calling me two hours before our across the country move that they don’t have an auto carrier for the truck, that we had to travel to ocala to go pick it up. They said that the customer didn’t bring it back and okay that’s fine but they should have made moves quickly to accommodate us and should have transferred it for us and not have us go 3 hours out of our way. The only reason i’m giving this two stars is because Victor was trying and was a one man show.
-
October 2023 by Joey Fedak
Guy was nice but he charged me over $300 for a service not in my quote and never requested. Then to try and fix the situation I have been jerked around via email and over the phone by budget for almost 2 weeks. On top of that, customer service claims they can't get in contact with this location because no one will answer the phone. Don't trust them. They will rob you.
-
September 2023 by Deb W
We rented 2 trucks from this location. One local and a one way to Charleston. Victor provided us with outstanding service both times. Trucks were ready for us when we arrived & pick up was efficient. The local truck rental we dropped off after hours with no issues. Same with Charleston. We will be renting again next month and will only use this location.
-
June 2023 by Teresa Benitez
STAY AWAY FROM RENTING ANYTHING FROM THIS LOCATION! THE MAN THAT RUNS THIS SO CALLED BUSINESS WILL BASICALLY FORCE YOU TO PURCHASE A $40 INSURANCE ON TOP OF THE RENTAL CHARGES. HE CLAIMS THAT HIS TRUCKS ARE NOT INSURED WHICH IS A LIE! IF YOU NEED A DOLLY FOR APPLIANCES DON’T WASTE YOUR $17 ON RENTING THEIRS BECAUSE IT WILL BE NO USE TO YOU. I JUST REALIZED THAT THEY HAVE A 2.9 STAR RATING I SHOULD HAVE READ THE REVIEWS PRIOR TO AGREE TO DO ANY BUSINESS WITH THIS MAN. IF YOU EVER TRY TO CALL THIS LOCATION YOU CAN NEVER CONTACT THIS BUSINESS LOCATION IT WILL ROUTE YOU TO THE 1-800 NUMBER OF BUDGET AND THEIR CUSTOMER SERVICE IS HORRIBLE ? JOSELYN IS A SPPEDY GONZALEZ TRYING TO SPECK OVER YOU AND WHEN ASK TO SPECK TO A SUPERVISOR MICHEAL IS NO HELP AT ALL. I TRIED TO EXPLAIN THAT I NEVER AUTHORIZED TO BE CHARGED INSURANCE & THAT THE DOLLY WAS NO USE FOR WHAT I NEEDED IT FOR HE SAID, “WE CAN NOT DO NO REFUNDS.” GO WITH U-UHAL INSTEAD CONSUMERS ✌?
-
September 2022 by Val Poling
Had a horrible experience with this location and budget let me down in general. I went with them a couple years back moving down to FL and things went okay, but this time I will not be using budget again. I made my reservation WELL in advance to make sure I had a truck for my moving day. And I got a call 30 minutes before I was suppose to pick the truck up saying that they didn't have ANY trucks.... and to call around and get my reservation moved! I had to call around to ALL the other locations, even all the way to St Augustine... NO ONE HAD A TRUCK THE SIZE I NEEDED... So I went with U-Haul and actually ended up saving $100... I wouldn't recommend trusting this place with a truck reservation they won't even give you enough notice so you can try and plan. My entire day was blown trying to get a new truck last minute and it made my move THAT much more stressful, so very displeased with this location and how it handled things extremely unprofessionally.
-
August 2022 by Valerie Poling
Had a horrible experience with this location and budget let me down in general. I went with them a couple years back moving down to FL and things went okay, but this time I will not be using budget again. I made my reservation WELL in advance to make sure I had a truck for my moving day. And I got a call 30 minutes before I was suppose to pick the truck up saying that they didn't have ANY trucks.... and to call around and get my reservation moved! I had to call around to ALL the other locations, even all the way to St Augustine... NO ONE HAD A TRUCK THE SIZE I NEEDED... So I went with U-Haul and actually ended up saving $100... I wouldn't recommend trusting this place with a truck reservation they won't even give you enough notice so you can try and plan. My entire day was blown trying to get a new truck last minute and it made my move THAT much more stressful, so very displeased with this location and how it handled things extremely unprofessionally.
-
August 2022 by Andrew Garas
So I booked my reservation online and when I went to pick up my truck they charged me $150 extra on top of what I paid online. The person works there said it’s a deposit and I will get it back after returning the truck back. It’s been over a month now and still didn’t get my “deposit” back and they aren’t answering the phone calls anymore.
-
August 2022 by Gary L.
The online agreement I made for my 16' box truck 3 day rental came to a grand total of $499.58 for a one way trip from Daytona (517 Mason Ave.) location to Independence Dr., Charlotte NC location. This total included taxes and the hand truck. When I dropped off the truck in Charlotte, the employee took my original signed rental agreement with the $499.58 total and gave me a print out of the new charges of $585+ I couldn't understand why the difference and the guy told & showed me on this new print out it was because of the insurances that were added. I explained that I never added insurance protection to my original agreement. I failed to take the original paper agreement/ contract and now I have now way to prove that I never asked for or signed up for the insurance. Neither places, the pick up or drop off locations said it was them that added the extra insurance add ons. Now the corporate complaint dept. won't help me because I don't have the original contract to prove I never added insurance protection to my agreement. Basically I was screwed out of $86. Thanks Budget, but you lost a repeat faithful customer for good!
-
June 2022 by Trish Coulter
The service at this location is 10-Stars ⭐ Victor was extremely kind, helpful and professional from the initial phone call, throughout the entire rental process and even checked in with me to make sure everything was going ok - it might sound corny but, I felt like family. I highly recommend this location! Thanks again for everything!
-
February 2022 by LoveThose80sn90s
Super nice transaction with the owner. The 12 ft truck was very clean and great on gas almost 16 mpg we were very surprised.
-
October 2021 by Steven Bealer
they did not have pick up i reserved so had use van to get bike made alot harder and they did not offer discount for the inconvenience...
-
August 2021 by makitax5 VLT
The man there was very nice and helpful they didn't have a truck but he gave me information and phone numbers to help me out! I would have rented a truck from him if he had one. He seems to be upfront and wanted to offer me advice
-
August 2021 by Venecia Robinson
This is the most unprofessional and unaccommodating business I’ve encountered in many years, I watch myself and three others with reservations walk away with nothing. The clerk working the counter refused to even make an effort to help customers. As a black woman I’ve never been dismissed or disrespected by a black man in such a manner, it was so disappointing. If your are looking to be dismissed and disrespected by a business then visit this place otherwise I advise you to take your business elsewhere.
