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November 2023 by Molly L.
They deserve No stars. I received a text letting me know that they will try to contact my doctor for refill. The prescriptions are correct, however the Dr isn't. I attempted to call to speak with the pharmacy. The person that answered needs to go to like a PHONE PRO class. She was so rude. First of all, they close for lunch and dinner. The hours for the CVS are not listed correctly on the website. Nothing indicates they close for anything. She said, " you will need to call back on Monday. We are getting ready to close". Didn't say for dinner, or for the evening. She slams the telephone down. I worked in customer service for almost 40 years. If I would have acted like that, I would have been fired. Never even gave her name. Maybe let her count pills or something. Not answer the telephone. If this store is having issues, close it down. There are others around here. looks like others gave the same score. We had to go to Jacksonville FL one day to p/u meds. This location never received it. Need to get it together CVS.
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June 2023 by Jurnee L.
I called to check my prescription status and the lady who answered was extremely rude. Proceeded to answer the phone saying "what" then hangs up on me. I will most definitely be changing my pharmacy after this.
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January 2023 by Evelin L.
Wish I could give a zero star. One of the worst pharmacies. Have to wait days for a simple prescription. Always understaffed. Employees are rude. And on top of all that I received incorrect quantity in my meds. I'm not sure how that is accepted at all. And I worry for people that might not notice.
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December 2022 by Lura W.
After 5 attempts over a week to pick up an antibiotic and it continued to be "out of stock", I asked to have my two prescriptions be moved to a different store.I told the Pharmacist of the problems, mostly customer service and incompetence, he replies, "This pharmacy is having more problems than you know." When I said, "Then close, before you kill someone!" He said, "That is more difficult than you know." WHAT?MEANWHILE, my eyes will be swollen shut before the day is over, because they take two days before they can "get to" the transfer.
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January 2022 by John M.
Never in my life had the pharmacy say they don't carry the medication prescribed by my Dr. I need to call around and find the medication myself. They could have told the Dr. when it was called in rather than me going to CVS to find out. We are from out of town. This is why we switched to Walgreens 20 years ago. Cannot recommend and will NEVER use CBS again.
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December 2021 by Susan T.
Ridiculously unprofessional pharmacy. Waited in drive through line 40 minutes. Finally got to the front, only to find a handwritten sign that the pharmacy is closed for an hour come back later for your covid test. We understand the issues of being short staffed. We understand the need for breaks. What is unacceptable is not at the very least sending someone out to tell the 5 cars in line that they will not be served. Rude. Unprofessional.
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December 2021 by John K.
One Star is too high of a rating. I've lived in Florida my entire life and this is the worst pharmacy I've ever had to encounter. Takes forever to get a prescription filled. If there are two people in line you might as well forget it because they can't seem to be able to get the customer through the process of getting them their medicine and receive payment. It can take them over an hour to take care of two customers. The drive thru? Forget it. More than two cars and you might as well turn around and go home. The person at the the drive thru window doesn't seem to have any urgency in taking care of the customer. Is it any wonder why you see more Walgreens than CVS? I will be contacting my doctor to change pharmacy. I would rather suffer with my ailments than to ever set foot in that sorry excuse of a drugstore ever again!
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October 2021 by Jeff P.
Worst pharmacy assistant I have ever encountered. Her name started with a "J".I will never send my patients to this pharmacy. The other CVS's in Volusia County have wonderful employees but not this one. Stay away!
