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December 2023 by Brittney Dimon
The staff is friendly and always willing to help, especially when circumstances are not in your favor.
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October 2023 by Stephanie Ochoa
Terrible experience here . They could not provide an estimate of how long to perform repairs . They did not call me to provide status updates. I had to call each day and ask and they couldn’t even provide current status . Then after several days of requesting they give me a daily update they called once with an update . It took several weeks to complete the repairs . They have terrible communication. Then they didn’t tell me it was waiting in checks from insurance which I already had and they would have known if they bothered calling me . Then when we finally were told to pick up the car we told we still owed extra money to get it which previously they had told us otherwise. The part of the car that had been repaired still has scratches and dents so that’s a shoddy repair job.
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October 2023 by Erin Johnson
Daytona Toyota: repaired my vehicle from a rear-end collision. 8 months later my van had water leaking into the trunk area and they fixed it within an hour. Really great team! I did not have to do any paperwork on the re-fix! Happy customer and Toyota loyal?
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September 2023 by kasie bertolero
I was in a very minor accident, 2 small dents on the passenger side. DTC has had my vehicle for almost a month. Every time I call I get nowhere, it's always we will have it done by * and they are never done. I'm told my car might be done this week. But that is what they said last week. I'm so sick of being lied to! Do yourself a favor, find another shop!
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September 2023 by that e36 dude
Only leaving a star because it’s the lowest option. When I got my vehicle back the headlight connector was broke (that they charged me $500 to replace) the alignment was 30 degrees to the left. (Which they also charged me for) The customer service here is terrible, we were told false information serval times. We even drove here because we were told the vehicle was ready. Only to wait 30 minutes to find out it wasn’t. Maybe it’s because they were racial profiling me. Who knows?
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August 2023 by S Burdette
I was hit from behind at a red light and took my car here for back bumper repair and I must say the entire crew who worked on my car did an exceptional job and they even went as far as cleaning my car from inside/ out. The front desk customer crew was very kind and helpful as well. And I was even kept up to date regarding my car repairs with a warranty.
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August 2023 by Fritzelyn Cillo Ash
Toyota is a big company name I would never thought of people that works for them are thieves, messy and slobes. They took alot of stuff in my car.
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June 2023 by Joseph Rodriguez
Words cannot describe how unsatisfied I am with the service I’ve received at this collision center. There was little to no communication during my vehicle’s repair; their motto is “it’ll be done when it gets done.” Any time I called to get an update on my vehicle inaccurate information was given and for some reason my vehicle was in clean-up for two weeks. Poor work on the detailing and due to the lack of communication on their behalf, crucial components on my vehicle did not get fixed. At no point in this frustrating process did I get any sympathy nor commitment from the staff. My vehicle was returned extremely dirty and dusty. I do not, under any circumstance, recommend turning in your vehicle to this shop. I am now having to spend my own money to get my car fixed at a different collision center.Services: Painting
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May 2023 by Tony Shirazi
Don’t take your car for painting to Daytona Beach Toyota collision center, I took my new Toyota Sienna for a minor scratch in the back corner, and I went and picked up my van after five days, I made a mistake and signed off without looking based on trust, and I went home and then noticed a massive paint run on the area, I was shocked that they ignored and didn’t fix it. I took it back and they tried fixing it, for the second time I went back to pick up and it was worse that before, now my van has been there for three weeks and since they already got paid they don’t care anymore. They do not update you about anything, and I called numerous times and every time they have no idea what I am talking about, they didn’t even offer a loner car for their mistake. I have filed a complaint with the Toyota corporate office and so far no results in getting my van back, my next move is filling a complaint with the city and county of Daytona Beach.Bottom line, don’t take your car to this location, if you do be sure to check it in detail. Check other areas too, there is a possibility you could get damages on the other areas in the same time. My van was full of dried paint chips sticking to other areas. I will let everyone know of my van’s condition and when I get it back. I will post this on all social media networks including local papers and news channels. Everyone should be aware of what is going on.Service: Painting
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April 2023 by Larry Brelowski
Our 2020 Camry ordeal.DTC did not meet their original estimated completion date or any other's. Promised phonecalls rare or none. Only 1 overworked customer service rep. The limited info, vague.Shoddy work. Add'l damage inches away not reported or repaired.Appears to be a clear lack of management oversight.Do not recommend.
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April 2023 by Tina K
Got rear-ended and Direct General had this place on their list. Took my vehicle there. They estimated the time at 2 weeks. They have had it a month. The insurance will not pay the loss of use for that extra time so I am out not only a vehicle but $500 for a rental car. No one you talk to cares. They said they would talk to the insurance company to fix it and didn't. I would NOT recommend this place!
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March 2023 by fred pettee
I was just at the collision center this morning. I had carelessly knocked off the entire cover of the rt side mirror which flew away in three pieces. At the center a very nice guy named John looked at the mirror and the saved pieces and was able to fix it on the spot! John then thanked me for my business as well as wishing me a good day. Fantastic experience from someone who knew customer service as well as his business. Thank you, John
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January 2023 by Josh Barber
I had my vehicle taken to Daytona Toyota Collision Center after it was damaged from hurricane Ian. The windshield and a section of the roof was damaged from some debris from the storm. When I initially brought the vehicle in I was told it would be about two weeks to fix. It took them over a month to do the repairs. After i got it back i noticed that there was more damage to the vehicle that wasn't there when i took it in. They asked me to bring it back in and they did find that the damage was caused by the cover they used on the vehicle while it was waiting for repairs. They went ahead and took the vehicle back and once again said it would be a fairly quick repair. It ended up taking another month. After i got it back this time, i noticed that several items that were in the car were missing. They looked in their shop but could not find them. They admitted that they did have someone get into several of their cars but couldn't see any camera footage of them getting into mine. They took no responsibility for the theft and told me there was nothing they could do. After all this, it dawned on me that all of the cars they work on are just left in the lot on the side of the repair facility and are not in a secured area. Anyone off the street can access the cars to either break into or steal items off of them. This place really needs to invest in a fence to deter people from getting into the cars that are waiting for repair. It sounds like i am not the only person who has had this happen to them while the vehicle is waiting for repairs. My guess is that it is fairly well known that these cars are an easy targets for thieves to get into. I am giving 2 stars instead of one just because the work that was done was good, but I will not go back here in the future.Services: Painting
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December 2022 by Michael Luchuk
Vehicle originates from this dealer. Assumed a minor animal collision repair would be best served by Toyota directly. I was sadly mistaken. 1 week for estimated 8 hour replacement of front bumper shell, wheel-well liner and fog light. Calls never answered or messages returned, basic repair deficiencies identified AFTER an apparent manager completion assessment. Very poor reflection on the brand. Absolutely would NOT do business with this location again.
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December 2022 by Hel_ Gaming
1. They don’t communicate and if you call they either don’t answer or they lie in your face.2. My car was there for 1.5 months and when they claimed it was almost finished they turned around and tried to total my car 3 days later.3. They upped the price almost double on most parts. My insurance company has removed them as a partner.Go anywhere else there is something suspicious going on here.Services: Steering & suspension repair
