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January 2024 by Life with Destiny
The store is horrible, there is no reason for a customer not to be able access some of the things they need with so many boxes in the middle of the aisles
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January 2024 by Suzanne Schaeffer
The cashier publicly argued with the lady in front of me then called her offensive and racial slurs as she walked away. Customer service is an all time low the 4 times I’ve gone here and the store is shabby. Save yourself the trouble and go to the other one at Derbyshire and lpga.
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August 2023 by Joseph Hennessey
I have to say I never been more appalled and disrespected while shopping in a family dollar..!! I recently moved from beville Rd to white & mason but frequently visited the family Dollar on beville road and I have to understand you say that stores amazing all the staff are helpful, friendly and nice so my experience with family Dollar up until moving has been nothing but a pleasant experience....!!!! So maybe 2 or 3 days ago I needed some groceries and I was pleased to find out there's another family dollar not even a ½ mile away so I made a trip walked into the store and started shopping.... It was pretty busy if I had to estimate maybe 25 other people doing exactly the same thing as me minding our own business shopping away... I then notice an older female employee watching me following me... At first I ignored it telling myself she is just doing her job she probably does it to everybody so it doesn't matter to me.... Until every aisle I come down I try to turn and she's standing in my way so I got to ask to be excused every few steps...!! It's obvious when someone's trying to be arrogant and disrespectful... And I'm nothing but the opposite of that I'm a very respectful person with integrity someone people act like that to me I feel completely disrespected, you've got to even take into consideration you don't know when another person is going through at that moment, but when someone is intentionally being disrespect I'm gonna react...So I approached her and asked her if she knows me have I disrespected her in the past I apologized and said how come you're following me around being disrespectful like that.... & Remember never seen this woman in my life & never been inside this family dollar either.. she looked at me and said "YES I'M FOLLOWING YOU AND IF YOU DON'T LIKE IT YOU CAN GET THE F√€K OUT OF MY STORE AND NEVER COME BACK"....!!!!! ?? I was surprised to say the least.. I said to myself ?? somehow somewhere along the line I must have accidentally disrespected this person. The only time people talk to me like that there's a reason... I shrugged it off and said ok don't let me slow you down then, and since your following me maybe you could help me shop... Because now after that big confrontation in front of pretty much the whole store I was ready to go but I couldn't find bread and that's the last thing and the main thing I went to get.. she says..." NO I'M NOT HELPING YOU SHOP FIND IT YOURSELF"...!!! Finally found it checked out "THE CASHIER WAS VERY NICE BY THE WAY".. !! Probably because she just seen me get completely disrespected... Anyway that's the most disrespectful atrocious staff member I ever encountered in a store whether you had a bad day or not that's your job you don't take it out on customers.... She should be fired and replaced immediately, the cashier would be a much better fit for the position.... Just because that staff member I will never go there again.... I would give - 5 Stars if I could
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June 2023 by Dan Jackson
Excellent job of stocking what you need when you need it. Plenty of NAME BRANDS at great prices Located at Mason & Derbyshire. ??
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January 2023 by David Turner
Family dollar is always going to be the same but there’s an exception when it comes to this store (Mason and Derbyshire). Over the last few months they’ve received a renovation and honestly, I don’t know where the old family dollar went lol! It’s cleaner now, staff stocks the shelves really good, and they’re very helpful! I don’t know if that store is the new blueprint but it needs to be!!!
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July 2022 by jm phi
Dirty and the employees some of them seem to have attitudespecially the gentleman that sits there and taps his fingers and puts his hand on his hip as the customer is paying It says if you are bothering them They don't bring you they don't answer your questions As if they actually want to be helpful it's more or less like oh my God If you really just ask me a question that's how you're attitude never again terrible customer service But I see there are quite a few similar complaints I guess Family Dollar doesn't really care who's working there and how they take care of their customers
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July 2022 by Nana Parrish
Most of the Cashier's are pretty nice some not so nice not even a smile or have a good day ???? They def do not keep anything stocked so makes it aggravating ya go back a wk or two later shelves still not stocked! Audri one of the Cashier's is always very pleasant n friendly need more employees like her They make some young girl a mgr (a joke) she wears shorts n always on the phone or outside
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April 2022 by Issac Maddox (Sun)
Family Dollar has all that you need at a reasonable price & the Employees are helpful and nice check it out & it's right around the corner from my Dad & Mom ? House. Awesome ?
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March 2022 by Scott Herring
I regret to have to say that this store has very poor management and customer service, I was put in a unfortunate situation where I was out of kitten food and litter and I had been working all day. I didn't realize until about 9:30 that I did not have any and i had to get to the store before they closed. I managed to prepare myself and I rode my bike like a mad man to get to the store before they closed, I was able to make it there by 9:48 p.m. and even though I was dropping sweat I was relieved to find that I had made it in time. But when I went to go inside the store clerks had locked the door early on me. That's when I seen them and I pleaded for them to please let me in, I explained that I only needed to get a few things and I would only take a few minutes. They denied me any access and said they just started to ignore me even when I tried to explain why I needed to simply grab kitten food and litter they showed that they didnt care there was still 12 minutes left and that I was going to have to ride my bike another 5.5 miles to the nearest store in order to be able to make sure my animals were feed. I think it is unfair that these employees couldn't even give Me a chance to get the things I needed and forced me to have to go through all that extra work simply because they wanted to close earlier than they were supposed too. And its unfortunate that I now no longer want to shop at family dollar because of the way I was treated because Walmart is allot further but at least I am treated with respect when I shop at Walmart.
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March 2022 by Robert Mckitrick
Family Dollar is a good store and this one seemed ok, but was in a not so good neighborhood.
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September 2021 by Vespur
Very nice place for a quick stop. Was out of several things I needed but was able to substitute them easily so that was nice. A bit crowded however.
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June 2021 by Melissa Aikens
Fine have it and everything I needed
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May 2021 by Doug Westberry
Just another average Dollar store experience... Like mini WalMart, cheap stuff off all kinds for reasonable price and less walking than actual WalMart
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May 2021 by John Boccino
Very nice and helpful people
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April 2021 by Donald Berlanger
Pretty balanced store they had what I wanted good variety
