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December 2023 by John Oakes
Sat 6 min at drive thru. No one seemed to be home… finally got my deposit processed.
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September 2023 by Shari Galilei
It absolutely irritates me that when I take money out of my IRA to deposit straight into my checking and I’ve already signed four different pieces of paper you have my license you’re putting the money in my checking that this branch in Daytona on ISB has to cut me a check for me to sign to deposit in my checking when no other Fifth Third makes me do that… it is an unnecessary step that takes time and I don’t care if it’s three minutes that they take and their explanation is they want to have a money trail …what? you’ve already got four papers. I’ve signed you’ve got my license you’re putting it in my checking just absolutely irritates me.Rant over ?
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July 2023 by Crystal Wallace
I had a account for 3 years and never had a negative balance or worthless check deposit into my account.. I make a Money Order Deposit Friday and My account is Frozed and it’s determined it needed to be closed… I go into the branch to bring the supporting documents still was a waste of time I wasn’t able to get my money even though I could prove the money order was valid .. They refuse to give me my funds and my money order….. Please do not open a accounts with 5/3 they are charging outrageous amount of money for over drafts and u canes speak with a representative Saturday- Sunday if u have a issue … I think this is the worst experience I had with a financial institution… I need my money 5/3 come up off it… It’s my money and I need it nowwwwwww..!!
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May 2023 by Killer Instinct M.
I am writing to ask for assistance resolving an issue related to the disbursement of insurance funds necessary to repair my primary residence in Daytona Beach, FL - a property for which your bank holds the mortgage. The residence has been uninhabitable since flooding sustained during Hurricane Ian in 2022. My insurance company delivered to you a check for $78,000 to cover repairs, but bureaucracy at your bank has made it impossible for me to access those funds to pay for the necessary repairs. A week before Hurricane Ian was scheduled to make landfall, I volunteered to work the first lockdown shift at the Halifax Hospital even though I knew my home was in a flood zone. While I was seeing patients in the hospital, my home and neighborhood were flooded with 15" of devastating rain. I lost nearly all of my personal possessions. Yearbooks, photos, furniture, momentos, my daughter's first college diploma were all left for me to muck through as the waters receded.Unfortunately, 5/3 Bank (the company that should have the most vested interest in helping my family recover my property), has made this loss even more frustrating and time-consuming than either of my insurance companies or FEMA. When I was trying to secure stable housing in October and November, a third-party verifier had to contact 5/3 Bank with me on the phone to confirm that my mortgage was being deferred. That third-party servicer and I spent three hours on hold for two consecutive days trying to get someone who could confirm that my loan was deferred. One 5/3 representative even told us that I did not have any loan with your Bank. I received packets to complete every two weeks from different departments (such as the hardship department and the mortgage loan assistance department) to complete pages of duplicate documentation including uploading my divorce decree from 2015. I even completed an entire packet of document requests that were not even intended for me because another customer's information was stapled to my packet and accidentally mailed to me.To date, I have submitted 42 documents at 5/3's request and I can see that only 5 have been received or reviewed. I have been prompted to go to the 5/3.com website, the Loan Solution Center, the My Claim Funds site. My primary point of contact, an agent named Marquis, constantly provides incomplete or incorrect information. I have asked to speak with a supervisor with no reply. I have called phone lines in the morning that should be open during business hours but the phone rings or hangs up. I have called numbers in the afternoon and spent so long on hold or being transferred that all of the departments closed at 5 pm. I have spoken to Hardship Specialists, Loan Specialists, Disbursement Specialists, Insurance Claims Specialists, Forbearance Specialists. The prevailing theme with almost all representatives is "Not my department. Not my problem."When I finally received my insurance check in April to begin repairs, I thought I was finally going to begin rebuilding my home. What I did not know was that I would be entering a new phase of bureaucracy and tedious processes where I have now given 5/3 Bank an insurance check for $78,000 but cannot access the funds. I am in yet another endless loop where I cannot get a signed contract for a remodeler until I give them a deposit, but I cannot give them a deposit because 5/3 Bank will not release the funds for me to make the deposit for repairs. I need someone who can help me access the insurance funds so I can repair my home and make it livable again which, as I stated, is also in your best interest.I did not ask to be a 5/3 customer; your company purchased my mortgage. I did not ask to be the victim of a natural disaster. I just want to have my home livable and I need someone to help and not continue to pass the buck.
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January 2023 by Nick Mauger
Worst freaking bank I ever used. Customer service is horrible. They locked me out of my Zelle for 30 days for change my cell phone number. And I’ve been using their advance for two months now I had a bad week at work. Got hurt asked for one week leave way and they put the loan through immediately. If you’re looking for a real scumbag bank, this is it.
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July 2022 by Jordan Gray
Thanks Lilibeth for setting up my account. Very friendily associate, took extra time to make sure I was happy.
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May 2022 by Deanna Lutz
Have been with Fifth Third for a long time,and I've noticed the quality of service at the ISB branch has been very poorContemplating taking business elsewhere
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March 2022 by William Liddle
Five days now Ive tryed to talk to someone at the Bank , just rings no one answers, is it time I changed Banks?
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October 2021 by Kay Love
Not helpful at all! We went to a different branch where everything was taken care of in short order without any difficulties or excuses!
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August 2021 by Ashley Green
I just wanted to highlight the beyond exceptional customer service provided by the beautiful Pauline and her associate. I dont even hold an account with them and they still went out of their way to help me even though they were closing. My overall rating is 5 stars plus. Thankyou ladies, you know who you are?.
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May 2021 by jano3450
Matt Rinaldi is not only an excellent professional but he is a great person who listened and solved a problem that could have damaged my credit due to a confusion or misunderstanding.If I could give it 10 stars, I would surely rate it that way.Great job, eternally grateful.
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April 2021 by Cheryl Russell
I have literally been sitting in the drive-through for 20 minutes! There is Nobody here! The ATM is being worked on and I’ve been sitting in the drive-through for literally 20 minutes after sending in my withdrawal form for $20. This is absolutely ridiculous!
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November 2020 by Thomas Skidmore
Shout out to Matt who helped me after a horrible experience with Bank of America. The tellers were also very helpful and friendly.
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November 2020 by Thomas Clark
If I could give less than 1 star I would, the lady at the drive thru was extremely rub and spoke very limited and poor English. Why would you put this person on the drive thru when her communication skills are extremely poor. I will be following up on this to get answers
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November 2020 by Kyle Palin
Staff is not consistent. Wasted an entire lunch break just trying to pay my car off. Was told at first it is okay if a cashier check is a little over. Then told no we cant do that. Had me running between two banks for an hour and a half. Wasted my time. Couldn't pay my car off. Teller staff is slow. Will not use again once my car is paid for.