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November 2023 by Adam Kuveke
Wow! What a sale.. salesman Nicholas was awesome and really made the purchase event go very smoothly with great care in making sure we as the customers got the most for our money. Thanks to him and Mattress firm.
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November 2023 by Mike Carmack
Mattress Firm is awesome! I got great bed set at a really great price. The sales guy was outstanding, and got me everything I needed. Thanks, Roger!! I absolutely recommend Mattress Firm!
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November 2023 by Vinnie Trunk
ieesha made our experience one of the only best at Mattress Firm. We've went to plenty of other Mattress Firms around town and Ieesha is the only person who didn't rush us, nor did she try to swade us towards the most expensive bed. She was very patient with our wants and needs, not to mention our questions and worries. Usually we end up getting so close to finding the bed we want and the salesperson ruins it by downplaying the bed we were wanting. Plus she worked to save us every penny we could. Highly recommend if needing a new bed to go thru or find ieesha. She will leave you happy with our final decision. Thanks ieesha.
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October 2023 by Kayla (Kmoon)
Aurora was amazing ?? . She really helped me find the perfect mattress. I have not purchased a Mattress in 10 years for myself. I was impressed by how knowledgeable she was and honest about pricing. I spent more than I planned but I know I invested into myself today. I was also able to fiance for 46 months. ?
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September 2023 by emilia cratin
Aurora was so helpful, she knew all about the different mattresses and did a great job helping us pick the best option for our budget and what we wanted out of a mattress! She was so sweet and patient! Great experience
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September 2023 by Denise Poutre
We had a problem with our mattress, Hamza the new area manager was great to work with! He made everything right, and we even upgraded to a more expensive mattress. Thank you Hamza for making it right and giving us a great experience! Especially since our previous one was so poor! I’m glad you are there and I hope they realize what a gem they have in you!
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September 2023 by Kim Jennings
We were browsing for mattresses and went into Mattress firm. Had great visit with Candace, she was very knowledgeable and so personable. Totally enjoyed her and wound up purchasing 2 mattresses from her. If I know anyone who is looking I would have them go see her. Thank you Candace!
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September 2023 by Jackson Strickland
My Fiancée and I needed a new bed but had no idea what to get or what we wanted. We went into the store not knowing anything but open minded and the gentleman, Hamza, who helped us was absolutely fantastic honestly could not be more happy with his help. If we ever need another mattress again he’s who I want helping us. He told us about what each of the mattresses do for you, and asked questions about how we sleep to help us make the right choice. He wasn’t pushy like a salesman but we felt he was actually looking out for our best interests. He left us alone for a bit while we were trying the mattress to not intrude and when we had made our choice gave us options on how to pay or finance but was not pushy on anything or made us feel guilty for not taking him up on the different offers. It was truly one of the best experiences I have ever had in a store, period!
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August 2023 by Passhawn Thompson
I went in optimistic about what I wanted. I didn’t think I was going to purchase. I walked in and was greeted by Roger. He was fantastic. Any questions I had he was able to answer. The mattress I wanted they didn’t have in the store I was at, but Roger called another store to see if they had it before I made the trip. He was so nice. He would make me want to come back to see him to purchase another.
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August 2023 by Krys
Renee was awesome! She is very knowledgeable and answered all of our questions. She directed us to what we needed and We will definitely come back to her.
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August 2023 by Julie Stausmire
Candice was the sleep expert who talked me thru my options and I was very pleased with final decision. My mattress was delivered tge next day on time and the tracking service and phone messaging prior to delivery was great. Thanks to the 2 men who delivered the mattress - very professional and helpful.
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July 2023 by Dawn Reinhardt
Renee L was great to work with! She was very friendly and knowledgeable, and she explained everything to my full understanding. Additionally, she got us the best deal possible! I would urge anyone to go to MattressFIRM for their next mattress purchase.
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June 2023 by Kindra Cook
Candace at Mattress Firm was super! She was very knowledgeable about their mattresses and patient as I was undecided about the kind of mattress I wanted. I purchased a Queen today at a great price and will definitely be going back for my King. Thank you Candace :)
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June 2023 by John Doe
Excellent service, great prices, and they’ll haul away your old bed. What more could I ask for? Definitely making my next purchase here also.
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June 2023 by Dorrie M
Never again will I use this company. What I was told I was getting was not true. The delivery experience was a nightmare. Delivery men could not speak a word of English, which was the start as there was an issue and they could not communicate and added to theirs and my frustration. I have a king Sleigh bed and was told the adjustable frame I purchased could raise up to 18". What I got was only 12" frame so my frame had to be modified to fit the adjustable frame. But to get there the delivery manager on the phone was quick to argue and was extremely rude as was the person at the Daytona store (Aurora) who promised to get someone bilingual to speak to the delivery men, 30 minutes later and she forgot. Said that not one store in the area had a manager on duty, it's Saturday. The woman who sold me the bed is no longer with the company. I feel I was deceived and frustrated. I hold Mattress firm responsible for putting the drivers in a bad situation, hiring managers who have no customer service etiquette or understand the customer. Let's hope the bed I have does not disappoint as it will go back in 60 days...
