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January 2026 by Lynne Pultea
I give a one because there is no 0 . Had car a month and couldn't repair a simple sensor. Then could not diagnosis a clunking said it was normal. Then it was the transmission then it wasnt . Then the differential then they were to fix it was under warranty REFUSED TO FILE WARRANTY AND GET AN ADJUSTER TO FIX IT CORRECTLY . RESULTING IN THEM TELLING ME THEY WILL DO NOTHING AND THATS WHAT THEY DID . TOWING BACK TO OHIO WHERE THE MECHANICS KNOW HOW TO FILE WARRANTY CLAIMS AND DIAGNOSIS VECHILES CORRECTLY. I WOULD NEVER USE THESE PEOPLE AGAIN! Over a month and couldnt fix a tire sensor let alone a differential! Also told me to take it somewhere else!
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December 2025 by Dolores White
We were in town for KART week at the Speedway and had a electrical issue with our truck, Ritchey GMC got us in and out on the same day, so we could be on our way. They were very busy, but still got us taken care of, and we are so grateful! Special thanks to Noni, Manny and Eric, you guys make a real difference, God bless!!
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December 2025 by Reba Clark
We waited a little over an hour and we were all done oil change and tires rotated and general maintenance
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December 2025 by Coach Sir
Service dept are not capable to do simple oil change n rotation thx
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December 2025 by Kenneth Kozel
I worked with Brett and Rino in sales and they took care of everting I needed on my trade and my new truck
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September 2024 by Debbie Colancheck
Alex Castro was extremely helpful when a problem arose. I highly recommend this car lot and workers like Alex.
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September 2024 by Grandma Catron
I am now a happy GMC owner! Great customer service all the way around! I was visiting from Indiana and I will proudly drive my 2024 Acadia home. Thank you, Ritchy Buick GMC ? ⭐️⭐️⭐️⭐️⭐️
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September 2024 by NA NA
Couldn't ask for more worked with Ronnie in the service department communication was top notch step by step text messaging to keep me informed on all work being done and what was found parts were expedited and work was done earlier than expected keep up the good work be safe be smart God bless
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September 2024 by Elliott Gross
Scheduled two vehicles back-to-back for service. Thanks to Service Consultant (Don Webb) work was performed in a timely manner minimizing my wait time. Everyone I came in contact with was friendly and professional. Free donuts and coffee are extras.
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September 2024 by Michael Gentry
Made appointment - necessary part was there as indicated. They called me by name when I pulled into the service area. Part was was installed quickly and I was on my way. Friendly staff and excellent service.
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September 2024 by Christopher Parker
Met all of my expectations, delivered when promised, service writer Manny was great to work with. All in all great experience!
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September 2024 by Maggie Balzarini
Love this dealership. Very professional and friendly. Wouldn’t go anywhere else
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September 2024 by Edie Wilson
I like going to your service department because everyone is pleasant and you get the work done in the least amount of time. I have auto butler and the car is always showroom clean. Great service.
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August 2024 by Otto Kuchar
All of the stuff at Ritchey were very easy to deal with. I will be back in the future. Thank you
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August 2024 by Scott Unter
Abysmal dealership and service department. Over the years, I have owned dozens of GM vehicles, from personal to commercial, and have never once been treated like a second-rate citizen. When you purchase a $100,000 vehicle, it means little these days, which is shocking in today's world. We live in Ponte Vedra, and my wife had engine failure on May 4th, 2024, in her 2022 Yukon Denali XL with 55,000 miles. The vehicle was towed into Ritchey for service via OnStar's recommendation. It was deemed from the GMC warranty that the entire engine had to be replaced due to failure.
That was the start of the headache. While it was in, we were told to rent a similar vehicle as Ritchey GMC would reimburse us for the rental cost. We verified that a similar vehicle means an XL-styled vehicle, as we need it for our family of 3 boys. The service advisor (M@##Y) said yes. We rented a Cadillac Escalade from Avis for over three weeks at a cost of $3432.21. After the vehicle sat and was finally "fixed," we drove it home. When we went to pick up our vehicle I submitted all of the required paperwork (May 27, 2024) to the service advisors and GMC.
A couple of days later, we started experiencing engine failure again. This time, we brought it to a local GMC dealer near Jacksonville. They checked the vehicle out and found that the prior service department failed to install a ground cable, which caused significant engine power loss. I had to pay another $352.81 out of pocket as GMC doesn't cover faulty workmanship. I was assured AGAIN that Ritchey GMC would reimburse me for the cost. I have been waiting for almost four months. I have hired an attorney to get me +$3800 back from this dealership.
Over 20 emails, numerous phone calls, and voicemails later (most not returned), I was promised in writing that Ritchey would send a reimbursement check. My pockets are still empty. Lies, Lies, Lies.
