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November 2023 by Francisco castaneda
Just switched to Tmobile from AT&T. We had AT&T since cell phones were invented and the service and cost weren’t cutting it. We went just to this store to check pricing and promos and couldn’t have walked away happier. From the best plan for us, to the promo options, and even explaining Tmobile perks like Tmobile Tuesdays, this store rocked. Sylvia the manager and Stephen got my wife into the phone she wanted and the plan that for our 4 lines. When we had questions and needed some tech assistance AJ and Ray helped without skipping a beat. You can’t find a better TMobile store out there. Come here and see Stephen, AJ, or Ray. They made our transition to Tmobile a breeze.
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November 2023 by Anna
The manager had us wait 55 minutes and never acknowledged us. Then when I was trying to trade in my phone I was denied even though the corporate office said it was in good condition and accepted the phone no problem. I think because I got upset and said something about the wait she denied the phone and never even looked at it. Anyway we decided to go with a different carrier because of the service we received. Probably a good cell phone provider but the manager of the store needs additional training and should be over 18 years old lol
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November 2023 by Dustin Saul
This store is on another level. AJ. And Alexis are beyond amazing. I tried to get help from 3 other stores with no luck until coming here. The people at this store are are so knowledgeable about their products. I can't thank them enough!!!!!
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November 2023 by Scott Sickich
Michael C. Assisted us with regard to upgrading our devices. He explained everything in simple terms making our decision easy and fast. We came in about an hour or so prior to closing and by 8:00 pm, we had our new phones. Highly recommend!
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September 2023 by Lori Grima
Just needed to share that Michael was very helpful with everything I required. Plus, he was patient and explained every detail in a precise and honest manner. I really appreciated him so much for that. He didn't pressure me at all which I thoroughly enjoyed about him in particular. I went to buy a cheap new phone and I left there with a FABULOUS new (FREE!!!) phone that I absolutely love! Michael's a keeper! I wouldn't think about going to anyone other than him, again. He actually made what I thought would be an extremely tedious visit to a cell phone store into a very pleasant one. Gratitude!!!
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June 2023 by chuck cole
Had an great experience at the Cornerstone store. We had an issue with our bill and the store manager Mike went above and beyond to work it out for me. Now they have a loyal customer that will do all my cell phone business with them . Thanks, Mike.
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June 2023 by Cielle Goodman
T Mobile does NOT do what they tell you that they’re going to do for you. Customer service told me that they would take my internet device and once they received it at the warehouse they would drop all charges against the internet device. This was after they told me that I could place a use hold on it, because it was only being used in the RV. They said they wouldn’t charge anything for it while it was in the hold. I get a bill, not only for back use but for the device itself. I go to turn it in and the store and customer service said they couldn’t do anything about it. I told them to stick their service and their device where the sun doesn’t shine.
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April 2023 by Marcus McIntire
I have been here twice and am immensely impressed with the service and kindness of the staff. On my first visit, Mike was incredibly helpful and patient with my 82-year-old friend. He ordered a replacement device quickly and efficiently. On my second visit, we met Migo, who was equally outstanding. Mr. Wears and I thank-you. Keep up the great work.
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April 2023 by Harry CROUCH JR.
I didn't have a very good experience. I'm not quite sure they've got it yet
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April 2023 by Traveling Traveler
I had such a great experience here today with Lisa and Migo! I have been a t mobile customer since they were sprint and had to go to different stores through the years. The quality of service I received today fron Lisa and Migo have FAR surpassed ANY other experience I've ever had! Lisa and Migo were so patient and attentive to my needs and made the entire process as smooth and east as it could possibly be! There was no "upsell" pressure and they worked with my needs to get me what works best for my lifestyle. Come to this store and be served with the finest of customer care!!!
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April 2023 by Sean Young
Silvia was amazing. Definitely come and ask for her when you come in extremely knowledgeable
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January 2023 by C Cameron
We went to T Mobile at Cornerstone. Michael helped us. He was so kind to my son who has special needs. Really explained everything. He has raised the standard for customer service. Appreciate him & keep him. Simply a great sales person. I didn’t feel rushed. Thank you Michael.
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October 2022 by Leonardo Hughes
We went to this Tmobile to get some help setting up a replacement phone. We dealt with Michael Cisneros. He was excellent! He managed to get information on the phones transferred and properly deleted important information on the broken phone prior to me sending it back. Front to back professional and had the best attitude! Man we need more people like that. He set the standard in customer service for me. T-mobile give that man a promotion ?
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October 2022 by Robert Redstone
There's no help to my problems.
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July 2022 by Bill Roy
Had a great experience when my wife and I went to upgrade our phones. Michael was professional, courteous and knowledgeable. He set us up without issue.
