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June 2025 by Darrin Oliver
The ISB location has great customer service and equipment. It is the only location in the area that I trust to get U-Haul services.
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June 2025 by Jason Larrison
Charged 100$ cleaning fee for a clean truck return. Never said anything about cleaning prior to return.
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June 2025 by Kris Mikaels
180 Degree turnaround of a favorable to an unfavorable Review of U-Haul because of a contract gone wrong. Not on my part, but by their Team Members, namely “Manager” Jennifer. She decided that my version of my experience in returning my truck rental was less accurate than hers, maintaining time and time again that I returned the truck to the wrong location and incurring a $200 charge due to that. No. Not I. But why wouldn’t you believe a Customer, Jen? Luckily someone (Steve W.) called back to correct the charge, no thanks to Manager Jen, who was above and beyond unprofessional and lacked courtesy and decorum in just walking away. Do Your Job, Jen!
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June 2025 by Armani
Easy to pick up, and return. No issues, no hassle, no nitpicking and trying to scam me out of my money. The only complaint is that I wasn't allowed to pick up a van per my original reservation and had to take a truck instead but nothing crazy and I'm not too concerned with it.
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June 2025 by Greg
Nice crew
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June 2025 by Jamie Shaffer
Where do I start. I reserve the truck online. Go to get the truck. Guy that helped us was nice enough. However. The rude lady next him not so much. Lori I believe her name was. Within 15 mins of driving off the lot. The front tire blows. We call roadside. They say 30 mins. Cool. An hour and half later the guy finally shows up. Straight attitude. It is nobody’s fault but their own for providing unsafe equipment. I call the store. I speak to Lori. To try to figure out the time change because we were without use of the truck for nearly 2 hours. All she could say was ok. What would you like me to do about it. I have never had an issue like this with this uhaul place. Until today. I am extremely disgusted at the customer service they have provided.
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June 2025 by Patrick Toomey
Everything went perfectly, my best uhaul experience ever! I messed up and my truck was not setup to tow the trailer I reserved but everyone was super helpful and we switched to a truck rental. Drop off took 2 minutes and was painless.
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May 2025 by Jason Weicht
Dropped off a motorcycle trailer to this location. Karmell is quite an asset to this location. He had multiple people dropping and picking up. He was in a straight up hustle getting everyone handled with a great attitude. It’s rare to get great customer service like this.
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May 2025 by Thomas Roberts
Honestly I thought you guys were great this was my first time renting a truck but the process was smooth I couldn’t be happier
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July 2024 by Stephen Hopkins
Awful experience
Brandon NO BUENO
TRASH
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July 2024 by Alyssa
Terrible customer service. The lady at the counter didn’t greet me when I walked up and completely ignored my presence as she sat there looking at her computer. I waited about 5 minutes thinking that she was finishing something up but then her coworker came in and she started laughing/talking to him so she was just ignoring me that whole time. After goofing off with her coworker for another few minutes she finally just stared at me, still not saying a word. She was rude and barely said anything during our whole encounter, even when getting my keys to the truck and signing paperwork. They gave me the U-Haul with 1/4 tank. She did inform me that they would charge me $4 something per gallon if I didn’t put gas back in it, but not that I’d be charged a $30 service fee on top of that if it’s not returned with at least 1/4 tank, which again, is what they gave to me. Kind of my fault, I should’ve read the fine print better or put gas in it myself, but it just shows the lack of communication on her end. I also searched about 10 minutes in the heat and 8 months pregnant, until I could finally find the right truck. Once getting it, we had to wait 10 more minutes for the workers to keep pulling out truck after truck out and getting into our path until we could finally pull off even though they saw us trying to leave. I would just avoid this place at all costs.
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July 2024 by Tara Ellis
I tried to rent me a vehicle they would not turn over told me there was a trick to make it work insisted that if I didn’t take that vehicle, I would have to upgrade to a larger more expensive vehicle at my expense because I didn’t want to drive there shady vehicles, even though I saw the same size For rent, he refused to rent it to me
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July 2024 by Jackson Riecken
Brandon the GM here is amazing. I rented a 10' truck to tow my car with an auto-tow. Turns out the smaller trucks can't tow certain vehicles, so Brandon upgraded me with no additional charge. The staff here is super helpful, and excellent customer service as I've always experienced with uhaul.
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July 2024 by mike
This U-haul Has made a great turn around. A few months ago i would say this has to have been the worst U-haul ever! There was a very troubled employee that is no longer at this location. Branden and his crew are now running very efficient. I would like to thank Branden for the last couple of days in making my u-box experience very easy.
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July 2024 by christopher perez
Worst customer experience ever, didn’t even show me the truck I was going to get. Had to look for it myself for about 10 minutes until I finally found it. Also that 29.95 per truck is a scam
