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March 2024 by Elmer V.
All granular detail can be obtained by contacting Customer Service Rep Fred at 1.800.468.4285 and Claim Reference #4660572. Trunk rented 2/12/24 to 2/20/24 from 700 W International BLVD, Daytona Beach FL. Dispatcher and Manager quoted price, did bait and switch and handed us unsigned (by them or us) contract quoting one thing and charging another. Within hours, noticed billing error and contacted them to correct bill. Told sorry, everything will be corrected upon return of truck. (Next day or two, both the Manager and Dispatcher were no longer employed by the company.) Returned truck 2/20/2024. No damage, no issues, etc. New Dispatcher and new Manager refused correction to previous manager / dispatcher contract then charged additional $77.91 which needed to be paid right away. Politely disputed this and forced to pay bill then file an appeal. Paid, told them I would appeal and win or lose, write results of the appeal onto Yelp. CSR Fred was exceptional and deserves a bonus for agreeing with me and helping me file the appeal. Appeal board never replied. I called 3/13/24 to learn claim denied. Conclusion, UHaul's Daytona current management and UHaul's appeal board had opportunity to right a wrong but opted to knowingly rob the customer. Thus you, the next potential customer, can decide for yourself whether or not to deal with the company.
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February 2024 by Luci B.
I was a little apprehensive of this place due to past ratings. We reserved the truck via phone call to the U-Haul main number. We picked it up early Saturday morning. The rep working was phenomenal she was pleasant, efficient and knew her stuff. It was in and out no issues... if I ever need a rental moving truck I will be coming here
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February 2024 by Elizabruce Ent
U-Box container was delivered to the storage facility and self-loaded. There were multiple empty U-Box containers near the loading area, but mine was in the far back. I requested the box to be swapped with one of the empty containers for easier loading access and was ignored. Minimum 4 employees standing around doing nothing. I won't be using U-haul in the future.
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February 2024 by Joevonta King
This is a nasty place filled with trashy People!! The ceiling is coming out the floors haven’t been swept Worst U-haul store I ever been to highly not recommend!!
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February 2024 by Rich Curtis
the process to reserve online was quick and did not require any down payment immediately. once I arrived, they found my reservation did their process on getting me into the vehicle i reserved and off i went. in total i think i was there for about 20 minutes from when i was seen by the staff.
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February 2024 by Truman Anderson
Clean, reliable vehicle to enable me to move across state at an affordable price.
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February 2024 by James Harper
Amazing store and people. Thank you!!!
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February 2024 by Flyking 81
Make sure the trucks you are renting out are clean and does not smell like wet dog. Hire employees who are happy to be working for the company and understand customer service.
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February 2024 by Karina Ensor
The service is excellent, well priced and easy online rental service.
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February 2024 by Kayla Copp
The uhaul located in daytona beach was a great experience! This was my first time renting a uhaul truck and using the mobile check-in & out. I was able to check in when renting it online. So easy & stress free. When I returned the truck to the location using the app I answered a couple of questions, took pictures, it took less than a minute! I priced out the surrounding competitors. This was by far the best price due to the convenience of location.We rented a unit at the Daytona Beach ALL ABOARD STORAGE on charles street, which was only a couple blocks away. So this lowered the price for less mileage. A round trip to south daytona with our stops was only 10 miles. For 5 hours it only cost us $58!!! With everything included! $48 for the $19.95 truck rental option (no insurance) & $10 in gas.*Kind & professional staff*Clean truck*Great price10 out 10 I highly recommend!
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February 2024 by Holliday Aldridge
One person on duty. Offered no help or assistance. I am disabled and found the loading process next to impossible. Sales person also let me leave with wrong size bar for 2nd smaller wardrobe. When moving, time is of the essence. I didn't have time to go back to get the right bar, but had to. Extremely inconvenient. Sales clerk ignored my questions asking for advise on how much tape I needed, and what bar I needed! Awful.
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February 2024 by gary cervera
friendly staff easy pick up
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February 2024 by Betsy Cruz
The truck was nothing like they advertisedLoads of gas spent over $800, seats were the worst very uncomfortable that I had pain for 3 days after driving 1890 miles in this truck, the heater didn't work as it should, the truck would shake after hitting 50 miles, it was the most expensive trip ever that wasn't worth the money that we paid $2400 plus $800 gas, we were robbed, the truck was not up kept and what a bad experience. I should have asked for a refund, that's how I feel, thank you for the most uncomfortable and horrible trip I have ever taken with this truck. You shouldn't advertised a great truck when you have horrible trucks
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January 2024 by Mark Paul
Staff is very knowledgeable and helpful. Quick pickup and drop off of rental equipment. Store is stocked up with all your moving supply needs.
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January 2024 by Isache Estévez Torres
Credit where credit is due. Awesome customer service, easy, fast and efficient process.
