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October 2023 by Horace Jennings
Very helpful staff. Fantastic experience on two occasions with both Sam (ask him about his book!) and again today with Tyler.
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October 2023 by Joan Turner
I was courteously met by an employee upon my entrance to the store to see if they could direct me to what I was looking for. Since it was a gift card, he assisted my right away and was very pleasant.
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September 2023 by Johann Scheuringer
Tyler and Page assisted me with a warranty issue for an Inverter. Tyler went above and beyond to get me a replacement even though he didn't have to as I should have contacted the manufacturer. Thanks to him, I had AC again in my RV that afternoon. Tyler and Page were extremely friendly and helpful. Thank you both and West Marine.
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September 2023 by Cheryl Fern
On 9/15/23 I had a warranty claim for a customer. I want to thank Tyler, Dan, Kate and Colin for their efforts and exceptional service. My customer was very appreciative and thankful to get back out on the water. Thanks for all your help - Chris
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September 2023 by Jamie Zemball
What a great experience. Kate is amazing! Went in looking for my first paddle board and she was very knowledgeable and friendly. The one I wanted has to be ordered and she helped me with that. The store is spotless and the shelves are stocked! I am also so thankful she helped me pick out the one I wanted and that would work out best for me soI don’t break my neck. ?. Thanks Kate!
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July 2023 by Matthew Hoffman
Kate, Fred and Tyler are awesome! I went in thinking I a marine battery issue and they properly diagnosed it as a battery charger issue and got me covered. Great crew at this store very knowledgeable
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June 2023 by Daniel Konieczny
First Mate Kate was awesome. I am a complete novice. New boat and new gear. She made some great recommendations to hook me on to my first Mahi! I drive 30 additional minutes to the Daytona Beach location rather than the West Marine closes to me because she was so helpful!
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June 2023 by Steven Ogier
Tyler was super helpful in getting me what I needed quickly, and I got on my way. I was in a hurry, and he made it happen. This is a super store, and I could spend lots of time and money there.
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June 2023 by Jim Kenney
Low selection of products. The staff is VERY friendly and accommodating with the exception of the store Manager who lacks customer service skills. I requested a price match with Bass Pro and the cashier said most certainly. The manager stopped checking out another customer, and asked what's the price (West Marine)? I stated the price for both West Marine and Bass Pro. He came back a couple minutes later and we don't match prices with other retail stores if its West Marine labeled item, but I'll do it this time for you in a unpleasant tone. I told him you're not doing me any favors I'm going to Bass Pro after I leave here anyway I'll buy there. He looked at me and walked away. I told the cashier I didn't want the item. I do appreciate the fact he explained the store policy as it relates to price matching however, his tone during the conversation, and approach was unacceptable. As a formal business owner and business executive, his management and customer skills need to be polished. West Marine will be the last place on my list to shop for my marine needs. I spent a lot of money at this store, but not in the future.
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June 2023 by James Gleason
Always great service here. Tyler and Tiffany are great. They both go above and beyond for the customer. Helped me find what I needed and made sure I was aware of the sales that helped me. Any bosses reading this should give these 2 a raise!?
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June 2023 by Main OFFICE
The staff and manager at the Daytona West Marine are AMAZING! Manager Tyler goes above and beyond to help customers. As a full time charter service with two boats in our fleet, we are always updating parts to keep our boats in top shape! We can call and place orders over the phone or go into the store to pick up. We highly recommend using this location for all your boating needs!!
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June 2023 by Evan Sanders
The Daytona West Marine Location is fantastic! The manager Tyler is very knowledgeable about all items in the store. He also spends a lot of time showing and training his staff the ins and outs of all items. Definitely stop in when needing anything boating or fishing related!!
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June 2023 by Jill B.
While visiting Daytona this company came to my rescue! The staff assisted with my motor issues. They had outstanding knowledge & great customer service to help me get back on the water. So glad I found them on Yelp!
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June 2023 by Christian Marsch
I do not normally leave reviews for anything but had to for this experience at West Marine. The customer service from Tyler was second to none. I had several items I was looking for and he not only found my parts but gave me the best price possible which beat any competitor around. So the next time you go shopping for marine parts go into the West Marine in Daytona Beach and ask for Tyler. He' the man. Thanks buddy.
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June 2023 by Harold Breuninger
Had a great experience with the storeManager, Tyler Randell. I was trying to process an extended warranty claim. I was having issues with the company, so I contacted the store, and Tyler took charge. He worked with the warranty company and got my claim processed asap! He called me back several times to keep me in the loop. Since we live aboard our boat and travel constantly , Tyler made sure that we would get our item as soon as possible. He mailed the replacement item to st. Augustine municipal marina (our next stop). Tyler is what every store owner/company would want in a manager. He was kind, empathetic, and reliable. He madeA difficult situation a non issue for us and we could not be more grateful.
