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October 2023 by Susan G
The WORST used car purchase and subsequent experience I've ever had. They literally embody the earned reputation of 'used car salespeople' ever. I bought a Nissan Versa from them in April 2023 SOLELY to use the hatchback that literally failed one month later and is not repairable. THEN I've had to sink $2200 into the car since - all the while contacting them FOUR times and asking SPECIFICALLY - 1. is there a used car on your lot you can do a direct swap out for me? And 2. Please give me the EXACT amount of cash I need to walk in with to drive away with (specific car on the lot.). . THAT THEY SOLD TO SOMEONE ELSE THE VERY NEXT DAY WITHOUT REACHING OUT TO ME FIRST.\n\nThey never intended to do right by me though I continued to hold out hope that they would. And if they did it to me, they will do it to you.
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August 2023 by Kerry Blommel
2.5 stars would be my rating of Debary Family AutoIt’s a horrible time to have to buy a vehicle. Unfortunately, we were in a situation that we had to purchase a vehicle. After weeks of searching, we believed our best deal was at DeBary Family Auto (DFA). We purchased a 2010 Toyota Corolla, 165,000 miles. Sadly, there were some hidden problems. DFA suggested the shaking on the highway was due to a wheel imbalance. Turned out to be a bent axle. We also discovered that DFA’s detail man destroyed the rear defrost while removing window tint. DFA claimed they could fix the axle for $300. It cost $650. Their “fix” for the rear defrost, which they were responsible for destroying, can only be truly fixed by replacing the rear window, $400 approximate cost. DFA was only willing to reimburse us $85 claiming a window sticker was as good as a rear window replacement. Considering their emplyee ruined the rear defrost, more of a compensation was expected. It also needed brakes, driver side visor, rear brake light, and roof runner replacement strips. The $6900 purchase had a final cost of over $9200. Not a great deal all things consider. And Keith, the manager/owner, made us beg for the $285 total reimbursement. Yes, it’s a used car. It’s a shame, though, DFA doesn’t stand behind their vehicles. We give DFA a grade of “C-.” Average because at the end of the deal there was nothing above average to write about. Buyer beware. Know that if you find issues, there is not going back!
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June 2023 by david remache
My son bought a 2010 Hyundai Santa FeThe car was in very good condition and everything went great from the test drive and Karen the sales person we negotiated a good deal and we bought the carWhat I really love about this place is that there was never any pressure and we took the car for a good test driveKaren thank you so much for your helpI will definitely buy another car from you guys again when the time arises
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April 2023 by Sheila Bottom
We just happened to stop by this little place in search of the right car. Well we found one!My overall experience was great. Chris was upfront, honest and very courteous and I feel we made a great decision buying here.She gave us a great deal without any hassle saving us even more $Oh and a new ? face sticker for my other car!
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March 2023 by John Soler
Will not negotiate price even when multiple things are wrong with vehicle. The cars are already twice their value in price and I only asked for 900 off to fix the leak, motor mounts , old battery and radio issue.
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November 2022 by Debbie Malmrose
Very Amazing place I got my car from them and SHE did AWESOME I Love My car?????
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July 2022 by Marvin R
This is the worst place to purchase a vehicle from in Volusia county Florida. They sold my son a car with a bad master cylinder and bad brakes that no mechanic would ever let leave their shop and insisted that they had the car inspected by a mechanic. Which I might add the charge for a inspection on the sale of a vehicle. When I questioning the saleswoman she told me that she tested the car herself and it drove fine . when I told her the master cylinder was bad because the pedal was hitting the floor her answer was "How do you think that happened!" I really hope they read these reviews and I also hope that it helps you decide not to ever step foot in this rip-off car lot they sell nothing but junk so keep your money in your pocket and keep on driving out of town to the next dealership because this is not a dealership it's a broken down car lot. This was the worst experience for a new driver that could ever happen he had his license one day and experienced brake failure and the Dealer at first didn't even want to hear about giving him his money back in fact it seemed like she didn't want to do anything at all until I pressed the safety issue. Hope this helps so that no one makes the same mistake my son made.
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May 2022 by Krystn Dawson
I just stopped by to see a car i have been seeing while driving by that I am very interested in. The lady working there came out to see me within minutes and gave me the keys to try the car. I was very impressed that the car had not only a very informative sales form but also a car fax was there with the complete history of the car. I will be returning to purchase this car and look forward to working further with this kind and informative lady.
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May 2022 by Drer
These people are by far the most honest I have met in the auto sales industry, I bought a used car yesterday from them, I don't think I could've found a better place, they have a great selection of cars that are reasonably prices, they were respectful, Thank you for honesty and kindness.
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September 2021 by Gus Kladnocki
Had a great experience with Kris and Keith at Debary Family Auto. They had the right vehicle I was looking for and matched an offer I had for my current vehicle, saving me the trouble of having to do a separate transaction (and saving me on sales tax). The transaction process itself was smooth and quick. And best of all, after a small issue came up the day after purchase, they were quick to get me set up with a great local repair shop, and the issue was quickly resolved. This is a highly reputable local business that cares about their customers, and I look forward to using them again.
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March 2021 by adam yelvington
Found the car and price I wanted, several of my friends bought cars there and I'm going up there today with a friend to buy another one. Great service. I'm a local business person and I highly recommend family auto.
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March 2021 by Timothy Young
Friendly staff, good experience
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January 2021 by Jackie Blessard
We was interested in a vehicle but no one came out to help.
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December 2020 by Judd
Great service, cars and prices... and the sales ladies are cute too!
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September 2020 by Johnathan Brooks
We purchased a car from them and thus far no problems. Still waiting on the plate, however we took the car everywhere, we live an hour away and made several trips to visit family that live near them. No issues. They let us take the car for a test drive and let us fully inspect the vehicle while it was on the lot. (What i can say to the negative posts about the electrical tape on dash and all that, do your due diligence and don't buy a vehicle with electrical tape on the dash, or don't buy a used vehicle if you have no knowledge on cars)Now, I'm not saying the car is perfect, we had it for just under a month now. But it seems good and reliable.
